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How to Improve Team Collaboration

How to Improve Team Collaboration – Managing Remote Employees

Remote working has become an essential and useful benefit that any business can offer, and it’s clear why. Remote work options have become popular among employers and employees to unlock better productivity. Companies that have remote workforces can save money on office space and other overheads. In contrast, remote employees enjoy the perk of working from anywhere they want. There is no doubt that remote working can be beneficial. Still, it does come with some challenges, especially for managers or supervisors. If you are currently managing a remote team, then you have to find ways to guide, support and nurture your team members. Before we tell you ways to do just that, let’s look into what a remote team is. What is a remote working team? A remote team is a group of professionals that doesn’t work from a particular location like an office space or coworking space. The individuals in this team may belong to different time zones, cultures and have different skills. But, mostly, they all depend on the same collaborations tools to get the work done. According to a survey done in 2017, almost 62% of the working population has flexible roles, while 98% of those employees believe that remote work makes them more productive. The growing trend of remote working opportunities will continue to grow as more businesses are exploring possibilities of digital transformation. New collaborative tools like file sharing, video conferencing make it easier for people to work from anywhere, at any time. With the right collaborative tools and an internet connection, you can get to work. Allowing employees to work remotely has many benefits; however, you need to manage the team efficiently. How to Manage Remote Teams? Over the last few years, the concept of remote working has become very common. Employers feel more comfortable in allowing their staff to work from home or remotely. The managers also understand the value of accessing talented employees that are not restricted by a geographical location. Plus, using employee timekeeping software simplifies remote work management, allowing employers to track tasks and ensure productivity across distributed teams. All businesses are always looking to perfect the remote working experience for their workforce. Hence the demand of collaborative tools has increased. To empower your remote team, you need the right collaboration tools, commitment, and right attitude. Tips on Managing Remote Teams 1. Practice Constant communication with Voice over IP A cloud phone system can be a great solution for improving communication quality while still enabling your team members to manage their time effectively by working remotely. In addition, the remote patient monitoring market has also seen significant growth, leveraging cloud-based communication technologies to enable healthcare providers to remotely monitor and care for patients, ensuring continuous and effective healthcare management. Every successful team needs communication to thrive and the only way to do so it to have different means of communication. Then you can decide which mean to use to connect with your employees. For daily conversations, you can use conferencing and instant messaging in real-time. If you want to conduct more in-depth meetings, then you should try regular calls over IP phones and video conferencing. However, conversations with remote teams don’t always have to be business-related either. It would be best if you gave your employees the time to bond and chat to boost the effectiveness of team collaboration. 2. Encourage Transparency As the manager of your team, you will be the one to whom others turn for guidance. You cannot expect your remote team to communicate openly if you don’t talk in the same way with them. You have to make sure every team member is updated about what is going in the company with regular alerts or newsletters. As a manager, you have to ensure that your remote team can quickly come to you whenever they are concerned and have queries. Even something like video conferencing can make you appear more transparent. According to research, 87% of the workforce feels more connected to their colleagues whenever video is available. To run a successful and productive remote team, you have to remember the following: Make clearly defined roles and responsibilities. Schedule work hours, meetings, and holidays Encourage transparency and honestly in work. Discuss expectations, goals, and concerns team members Track performances and projects through remote work management tools 3. Encourage Better Relationships between Employees One of the most common problems that a business faces when managing remote teams is encouraging buy-in from remote workers. With employees’ distributed around the globe, it can be hard for remote workers to feel an emotional connection with you or other colleagues. Therefore, you need to commit some time to develop a relationship with your remote workers. If you want a high-performing team, then you have to become mindful of their feelings. Look for opportunities to connect with your employees and to develop a bond. For example, you can set up a group chat where employees can talk to each other about random things. Also, you could schedule regular breakout sessions where your team can get to know each other. 4. Use the Right Tools to Keep Teams Organised Managing a remote workforce means you have to know how to structure your team so that they can deliver better productivity in every environment. Since you won’t be in the same place to oversee them, you will need tools to empower teams and keep them organised. For example, you can use tools like Dropbox or Google Drive or Studocu to share files with everyone. Last is especially recommended if you are combining remote work with studying so that your team has access to all kinds of information. While remote teams do benefit from the freedom to work independently, it doesn’t mean that they don’t need tools that keep them on track. Even a simple tool like a cloud-based calendar can help in arranging meetings with colleagues or a collaboration tool like VoIP Business can help you monitor your team’s performances actively. Consider these things to manage teams: Audio and video conferencing and instant messaging File sharing tools Storage and automatic backup tools Project management and time tracking software Calendar and scheduling tools 5- Out of Sight but Not Out of Mind In the modern business landscape, remote teams are everywhere, and their popularity will continue to grow. While managing a remote team may seem difficult, tools like VoIP Business conferencing and more can help better the process of management. VoIP Business aims to provide you with best business phone system to manage remote workforce. Just remember, your employees might be out of sight; they don’t have to be out of mind. As a manager, provide them with structure and tools that can help them thrive along with your business. Improve Efficiency Of Remote Teams With VoIP Enhance the efficiency of your remote teams by adopting Voice over Internet Protocol technology. VoIP facilitates seamless communication among dispersed team members, offering features like high-quality audio and video calls, instant messaging, and collaborative tools. With VoIP, remote teams can stay connected in real-time, fostering better collaboration and decision-making. The flexibility of this advanced phone system allows team members to access the system from anywhere with an internet connection, promoting remote work. Advanced features such as call forwarding, voicemail-to-email, and virtual meeting capabilities contribute to improved workflow efficiency. Improve VoIP to streamline communication, boost productivity, and create a cohesive work environment for your remote teams.

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Work from Home Efficiently During Quarantine – Few Helpful Tips

As governments worldwide have put strict restriction on travelling due to Coronavirus/ Covid-19 outbreak, more and more employees now have to work from home. While for some, it might be a dream come true, for others working from home can be demotivating. People who are extroverted or highly active have the hardest time with home-based work, and they may start missing office. If you are one of those people then worry not, we are here to help you recreate the office environment at home and be just as productive. All you need is to follow some steps, and working from home won’t seem as demotivating. How to Work Efficiently While Working from Home?    First! Pick the right kit Having a complete work-like set-up at home can make it easier for you to stay focused, happy and healthy. So, here are a few things you need: A desktop monitor Having a second screen can help you work on multiple projects at the same time, and it can also help you stay in touch with your co-workers while working. We are sure that for better communication and collaboration, your company uses VoIP Business, so you can use its conferencing feature to work in partnership with your colleagues just like you do in the office. A Wireless mouse and keyboard Another essential aspect that we often overlook is our posture. So, keep your back, neck and wrists happy by using a wireless keyboard and mouse. Try avoiding leaning over your computer or laptop; this way you can perform tasks efficiently. A supportive desk chair Make your working situation better by getting a real desk chair with excellent back support. You can adjust the chair according to your liking. For optimum comfort and posture, aim for the centre of your monitor to be in line with your eyes. Your VoIP Business Mobile App While working at home, you don’t have to go off the grid. You can take your office phone extension with you by downloading the VoIP Business Smartphone app for Android and iOS. You can make calls, hold conferences, share files to stay on top of your tasks. Don’t forget to find the perfect space while Working Remotely Office space is not all about the equipment. It is a combination of lighting, decor and the aesthetic. So, if your home working space includes plunking your laptop on a sofa, then you will find yourself less productive than usual while also slipping into a bad posture. What should you do? Just follow these three helpful tips to make your work a haven: Separate Working and Living The human brain tends to compartmentalise. This means that if you work from the living room of your house, then the urge to binge-watch will be a bit stronger. If you can, then set up your workstation in a separate room or pick a quiet corner of the house to work from a designated space. Personalise If you think working from home has no perks then you are wrong. One of the biggest perks is that you get to design your own workspace according to your taste. According to research, having a welcoming and warm work environment can improve productivity. Having some artwork around can boost your creativity as well. Get Plenty of Natural Light One more thing that can help you work efficiently is natural light. It has been scientifically proven that natural light supports our vision, aids creativity, boosts mood and also leads to better sleep quality. Can VoIP Help Employees In Working From Home? VoIP phone systems are highly beneficial for remote work scenarios. Voice over Internet Protocol (VoIP) technology enables individuals to make and receive calls online, providing flexibility and accessibility for those working from home. Here are several ways in which VoIP phone systems support remote work: Flexibility: VoIP allows users to make calls from anywhere with an internet connection, offering the flexibility needed for remote work. Cost-Effective: VoIP often comes with lower costs for long-distance and international calls, reducing expenses for businesses and individuals working remotely. Unified Communication: VoIP systems integrate various communication channels, including voice calls, video conferencing, and instant messaging, into a unified platform, fostering efficient remote collaboration. Advanced Features: VoIP systems offer advanced features such as call forwarding, voicemail-to-email, and call recording, enhancing communication capabilities for remote workers. Mobility: VoIP can be accessed through softphones or mobile apps, allowing users to stay connected while on the go, contributing to increased mobility for remote workers. Virtual Meetings: VoIP supports virtual meetings and conferences, enabling remote teams to collaborate in real-time, share screens, and conduct productive online meetings. Few more tips for efficiently working During Quarantine! Be ready by being on top of your daily tasks and try to work as soon as you sit down at your workstation. We have some tips that can help you be ready: Being prepared for work means having a clear list of to-do tasks. So, create a list the night before. Make sure that you maintain strict work hours. Don’t forget to clean up your work environment. We understand that working from home can be more or less distractive for some. But it also means less pressure, stress and more personal space. Therefore, more people believe they can be more productive while working from home than in the office. Get working on our tips mentioned above and also become a home working convert soon.  

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Video Conferencing Bringing a Social Isolated World Together

Video Conferencing Bringing a Social Isolated World Together

From non-profit, small business, enterprises to everything in between, video conferencing has never been used by so many people at the same time. In times of global threat, people are social distancing. This precautionary step has put a strain on the workforce, as employees and managers are trying to work from home. In such times one tool that has proven to be a useful tool is video conference calls. With this innovative and modern tool business can maintain the work ethic they have in the office. They can communicate with everyone whether a supplier, partner, investor, customer or employee. The reason that businesses have taken this tool into consideration is because of its numerous benefits. We are going to enlist some of these benefits for you. How is Video Conferencing Bringing a Social Isolated World Together?   Simple Management and Usability Conferencing Online is a great collaborative solution that gives the working teams the access they need. Since, it offers more than just video conference including real-time instant messaging and screen sharing. However, depending on a lot of desperate web conferencing solutions can complicate everything, be implementing a strong online meeting solution with user-friendly interface can help teams focus on their meetings rather than having to troubleshoot every meeting. So, make sure you put your trust is a good Voice over IP conference service. That doesn’t make false promises. Enable the Digital Workforce  Video conference software creates a collaborative meeting culture in an organization while also enabling a digital workforce. With a video meeting, teams can maintain the human connection regardless of a physical location that speeds up the decision making and enhances a business’s ability to collaborate globally. So, if you have started to use video conference now while social isolating then you can closely experience the benefits of the conference and use it even after the lockdown is over. Increase Communication Reliability Video conference is a secure and fast solution to communicate with your teams. As the video continues to develop into a critical business function, it is essential to prioritise the enterprise-level service and support reliability in your chosen solution. Just invest a bit time in finding whether your provider works towards developing a better product. Rally Communication and Culture Nowadays workforce prioritises flexibility, mobility and modern types of communication over private offices anyway. This way remote workforce can come face-to-face with the in-house employees, it can essentially boost productivity on both ends and it can reduce travel expenses as well. Comparing the cost of a video conference and travelling shows that video conferencing is the better winner. Whether your business comprises of remote employees, is globally dispersed or emphasizes a healthy work/life balance, a video conference solution has the ability to bring the human connection to every interaction. Improve Value and Reduce Redundancy Businesses that upgrade to video VoIP conferencing find out more value in video conference solutions that also include screen sharing, conference recording, live streaming and chat. The total cost of ownership, licensing and maintenance for multiple providers, just adds the unnecessary cost for the end-users. A standard-based interoperability solution allows businesses to extend their investment and more value from the solution by integrating it, for instance, integration of the solution with Microsoft suites such as Teams, Outlook, Exchange and Skype for business for clear audio and video experience. Adopting such solutions can ensure workflow and better productivity. How to Choose the Right Conference Service? If you have seen the news recently or been on social media then you would have noticed that there is a surge of interviews done through video conferences and the basic dilemma which comes with it, the interference. Regardless of how far technology has come, there still is an issue of poor audio quality. With the popularity of video conference, the audio quality has become even more of an issue for many since service providers eagerly provide audio and video even to those with a poor internet connection. So, what actually is important for a conference, being able to hear or see? There is no doubt that with a video you get additional pointers during a discussion but you can’t do without the audio. Audio is the key to a conference call. Without audio, conferencing is a useless tool. So, when you choose a service provider and need video then make sure that your provider adequately deals with the poor internet connection when audio and video conference is involved. What does this mean? Well, it means you got to ask this question if a host or participant has poor internet then is the video element of the conference ‘frozen’ in order to ensure more internet bandwidth goes to the conference audio quality. If not then you might face an issue with audio quality. Enjoy Video Conferencing With VoIP  Elevate your communication experience and foster seamless collaboration with VoIP by delving into video conferencing. Voice over Internet Protocol (VoIP) technology revolutionises voice communication and offers powerful video conferencing capabilities. With VoIP-based video conferencing, teams can engage in face-to-face virtual meetings, enhancing the depth and effectiveness of communication. This feature is precious for remote work scenarios, allowing teams to connect, share screens, and collaborate in real-time from various locations. VoIP’s video conferencing functionality combines high-quality visuals with the flexibility of accessing meetings from desktops, laptops, or mobile devices, making it a versatile and indispensable tool for businesses seeking efficient and interactive remote collaboration. Embrace the era of visual communication and enhance your team’s connectivity with VoIP video conferencing. Read More: What is VoIP?

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The Complete Guide to Managing Remote Call Centre Agents

The Complete Guide to Managing Remote Call Centre Agents

As technology trends continue to develop, the workforce has begun to change shape as well. Because of high-speed internet and cloud networks powering VoIP and contact centre solutions, access no longer is limited to the office space. Fortunately with a call centre software agents can get connected to the same network in the office, which they need to make and answer calls. With just the internet and headset agents can easily work from home. Whether you have a contact centre or a call centre, the trend of remote working is not just convenient but can be more productive. Your agents don’t have to worry about making it to the office through rush hour and they can work from the comfort of their home while remaining productive and efficient. However, not everyone can manage a remote team. Hence, we are going to give you guys some tips to efficiently manage a remote team. Tips To Manage Remote Agents Efficiently:   Daily reports, call logs and check-ins: While you won’t be able to call your agent into the office or have then dropped off a work report daily before heading out, you can still put-on compulsory check-ins from remote agents. Through unified collaboration, team collaboration, Hipchat or slack you can always stay connected with the agent’s while also tracking their online presence. Making agents check-in when they begin working, updating their progress and then again check-in with the end of day report can easily substitute those in-person reporting. Most of the popular contact centre solutions offer access to agent’s call logs and daily activity so managers can monitor agents. Control Quality Assurance Tools: Cloud phone system offer access to activity reports and call logs and they have a lot of other quality assurance tools. A lot of solutions allow customers to rate call quality based on specifically predefined metrics. If monitoring call grades, call logs, and status report is not enough then there are other powerful features available. Although no one wants to micromanage or be micromanaged there is call recording which you can use to train agents and make sure outbound calls are handled properly. There is also call barging so supervisors can listen in on agent’s calls in real-time as they happen, they can do it even without alerting the agent or customer. This way manager can have hands-on approach and track agents work without having to be in the office. Try to make work fun, Gamification: The idea behind Gamification is simple; it applies the typical elements and rewards of playing a game to your agent’s work. Using competitions with other agents, point-scoring and with some rules and regulations for help, you can build a solid reward system for the highest performing agent. Offering incentives to the most productive agents and creating a series of goals can help your agents engage with the tasks at hand and it enhances productivity. Gamification is one of the great ways to ensure your agents reach the highest level of efficiency. There are call centre solutions that have built-in Gamification to integrate with the platform. Collaborate and Foster a Community: Agents that work from home may feel a bit disconnected from the community and culture of the office. But, fortunately, because of so many communication and collaboration tools available n the market, contact centres can establish the social media community and help remote agents stay connection. If your contact centres use Slack, needing your remotely working agents to sign up and join the appropriate Slack rooms can help them be in the loop and offers them a way to communicate with other co-workers, general team chat room, and managers directly. However, you have to centre them on a fun team-building exercise or event. Best Tools for Managing Remote Workforce: There are a lot of features that a contact centre must have, some of which are specifically tailored with affordable call rates and tools for managing remote employees. Automatic Diallers: Thanks to automatic diallers like progressive, preview, predictive and power diallers, managers can cut down on remote agents’ downtime by ensuring a steady stream of phone calls. With call centres, diallers, particularly predictive diallers, agents can have another call ready to go as soon as their latest call ends. You agents may never be this efficient or productive on their own. Employees Management Tools: An absolute schedule is important to keep your agents on task throughout the day. A good workforce management tool can make it easier to create schedules that work with agent’s availability, manage call flow and call volume and help maintain a flexible workforce. Call Management Software:  This feature allows managers to vigilantly monitor their agents, regardless of their locations. Supervisors can train their agents virtually by dropping in on live calls or by providing silent coaching through chat to help ensure agents provide a consistent service level. Screen Sharing and Remote Access: If managers want more in-depth agent monitoring, several contact centre solutions allow screen sharing and remote access from an agent’s computer to manger’s computer. Screen sharing and remote access feels just like a walk around the office and keeping an eye over the agent’s activity. Complete Call Analytics: With call logs, supervisors can take a look at the great amount of data contact centre software provides like when, how many calls and how long the agents were making calls. Such tools allow managers to keep an eye on when their agents are logged in and how long they were idle and if they flag as unavailable to take other phone calls. Real-time manager dashboard: While a lot of solutions like reporting and call logs are seen after the fact, through real-time manager dashboards managers can monitor agent’s activity in real-time. If an agent is on call, manages can peek to look at all the related information and then call barging and silent coaching is possible from here. Compliance and Quality Assurance Features: Managers can stay on top of their agents, improve security in the network and obey any regulations with call recording, encrypting communication and adhering to government regulations, based on the industry your contact centre operates in. Customer surveys Post call: Analysis and monitoring of agents can also be done with post-call customer surveys. These surveys can give callers a chance to rate their conversation which is made possible through contact centre software. The level of satisfaction to help managers understand and get feedback on the agent’s performance. Payroll Management Integration: Modern contact centre solutions can integrate with payroll management systems to streamline agent compensation processes. This integration ensures accurate tracking of hours worked, overtime, and performance-based incentives, and it can automatically generate pay stubs for agents, simplifying payroll management for the organization. A service provider offering great contact services is VoIP Business. They offer an all in one VoIP Solution for Call Centre that can help managers manage their remote workforce easily. They offer all the above mentioned must features that every contact centre needs. This way remote agent can be a good addition to your contact centre and it can help ensure a high quality of service along with round the clock customer service, all for low overall cost. The company offers Free Call Plan so that you can test out their services for free without making a long term commitment.  

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Top Telecommunications Industry Challenges & Risks in 2021

The telecommunication industry is in a transformational phase to adapt to the new cloud, IP telephony and technological trends. At first, communication technology was the focus that markets the first wave of information era, then came the internet phase that began around 2000. The industry realigned itself during this phase and came the time for portals and e-commerce. The cloud started to take shape in 2006 and that was the third phase of telecommunication industry transformation. The year 2019 was the era of cloud, a lot of new opportunities opened up for the providers. It’s evident that there is no escaping the cloud era and it is unstoppable. Other than new opportunities, the telecommunication businesses around are actually facing challenges in the era of cloud. New technologies such as Voice over IP, Virtual reality (VR), augmented reality (AR), microservice, Internet of things (IoT) and more require that telecommunication companies organise their business structure and strategy according to the era of cloud, in terms of architecture, operations and networks. Further, to get a competitive edge, providers have to focus on offering customised solutions to the customers while also developing a long-term relationship with them. However, we discuss the challenges let’s first look at the telecommunication trends to look forward to in 2021. Telecom Industry Future trends 2021   5G Networks: the 5th Generation of networks is the most recent iteration of the internet connection. The 5G network brings 3 huge upgrades to the table. If offers great speed for data, less latency for short load times and increases the ability to connect more devices simultaneously. It can allow more proficient and detailed virtual and augmented realities, totally autonomous vehicles, massive connected IoT networks and higher resolution video. The 5G is anticipated to change the future of telecommunication.   Diversified ecosystems: just like the ecosystems function in nature, the industrial ecosystems are a network of cross-industry businesses that work together to produce a strong and advanced industry. The telecommunication industry is going to see a move toward making those lucrative ecosystems. According to research, in the next ten year ecosystems will unlock 100 trillion in value by unlocking the competitive agility. The telecom providers and IT businesses & Startup have the highest potential to come together in alliance.   IoT and Smart Cities: the Internet of Things (IoT) is a network of connected devices that communicate with each other and can be monitored and controlled remotely. By the year 2022, there will be almost 30 billion IoT connected devices globally, a lot of which will be industrial connections, an important part of smart cities. The smart cities take IoT further by establishing an interconnected network which can be accessed online by residents, through a mobile app. A network like such can provide communication and data channels which allow subscribers to manage their daily activities efficiently, from corresponding with the government to finding a parking spot instantly. Smart cities main goal is to produce better living quality for their residents by streamlining the urban services such as transportation and energy through smart technology. But, before the promise of 5G networks, experts could not foresee the capacity to support the data a connected city can generate. Now that 5G networks are on the horizon, the major urban cities will be racing to be the first one to introduce their own smart city.   Increasing popularity of UCaaS: in 2021 we will see the consolidation of communication technologies into unified communications as service platforms. Such platforms have the underlying Voice over Internet Protocol technology; however they provide more than voice calling capability. Other VoIP Features include conferencing, fax services, team collaboration and instant messaging. One advantage of UCaaS is the ability to centralise all online communication within one platform. Instead of having to buy video conferencing separately, businesses can invest in a single product that has it all.   Artificial Intelligence: the Artificial Intelligence in telecom industry consists of a myriad of focus areas. Network optimisation and customer service are at the top of the list. This year some big implementations of AI will be in these spaces. Predictive analytics is a promising capability of AI technology, particularly for the telecommunication community. The AI-based analytics offer telecom provides the ability to use data and machine learning software to predict the trends in future along with the potential infrastructure snags. In addition, AI-based virtual assistants and chatbots will change the way companies handle customer services. They can automate the conversations and mimic human speech automatically, while also drawing data and insights to offer positive and personalised experiences. With the introduction of IoT networks along with 5G capabilities will make this easier and will enable businesses to collaborate effortlessly to advance these technologies across their networks. The telecommunication industry is a significant centre for cutting edge technology adoption. With the integration of AI technologies, the IoT and 5G networks, the telecom providers will continue to be at the forefront of technological development.   Challenges in the telecommunication industry   With the new technologies becoming available, the quality and variety of services from telecommunication companies and internet providers are increasing, the profit margins decreasing and the line between technology providers and telecom companies are blurring. Telecom companies must decentralise the purchasing and decision power, internally and externally, due to the agile reconfiguration of the cloud. The telecom companies need to take a fresh look at the ICT (information and communications technology) innovation and adapt their organisation to the digital revolution by making strong cross-functional interfaces and by looking at tools for maintaining organisational flexibility. The telecom companies have to upgrade their IT and connectivity structure and focus on offering voice and data services that are high quality, affordable and reliable. The cloudification of telecom networks is a significant trend that can help address some of the challenges faced by the industry, such as the need for high-quality, reliable data services and the management of increasing volumes of data from IoT devices. The network security has become a huge priority for the telecom providers and they are facing new challenges that are powered by new technologies. Hence, some of the technical and operational innovations are required to meet customer expectations of full system security from network-level until the device. Because of millions of users, a wide range of products like VoIP Services, customised and bundled solutions, order fulfilment, operational support like service configuration, billing and customer care have become increasingly complex. Therefore, the cost of managing these operations needs resources and different tools, in turn, increasing the financial overhead. Another challenge coming up for telecom companies and internet providers is the impact of the Internet of Things which is leading to massive growth in the connected devices. The growth is producing billions and trillions of new data sources, hence, it’s expected that such growth can push the data to be managed by networks to zeta bytes per year.   Try a free signup with VoIP Business. 

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How Remote and Home Working with VoIP Can Help Businesses – Covid-19 LockDown

Since the spread of coronavirus or covid-19, more and more people are self-isolating as a precaution, you might be thinking what this means as a business owner. If you do not know which measures you should take for your employees’ safety then on the option to consider is allowing them to work from home. In this article, we are going to give you the best tips for working from home and how VoIP Business can help you achieve this while keeping the team linked up. The challenges of home and remote working There are job roles that can be fulfilled by working from home while others are somewhat difficult. In such unprecedented times, a lot of companies are scrambling to work out how the can minimise the damaging effects of Covid-19 on the productivity and revenue while also making sure that the well-being and health of employees aren’t compromised. Let’s discuss how VoIP Business can enable remote and home working. 1. A hosted VoIP system: Our business phone system is hosted which means you don’t have to worry about maintaining any on-site heavy equipment. Being in the cloud means you have easier access to your remote employees from different locations. We are an experienced and expert service provider which ensures you get great user experience. 2. VoIP Business mobile app: Allowing employees to work from home can generally mean that they depend on their internet connection to log in and receive phone calls. A strong internet connection is a basic for remote working, however, what if the large number of people working from home causes their internet connection to be under strain or what if there is an outage? Everyone just has to install VoIP Business mobile apps and use their mobile data for added resilience. 3. ‘Follow me’ feature: VoIP Business ‘follow me’ feature allows employees to maximise their availability for answering calls. If a customer calls and the agent is not at the table then it can call their softphone or even their mobile phone to make sure they are easily contactable even if you are not in the office. 4. Conference calling and conference chat rooms: With events and meetings being canceled everywhere; you may be worried about missing out on important meetings. Then you need not fear, our collaborative tools have the answer. With VoIP Business Phone services it is easy to conduct a virtual meeting with our conference call facility that enables you to create a virtual conference room quickly for an unlimited number of participants. Our conference rooms allow your employees to keep in contact with each other as easily and quickly as if they were in the office. Voice over IP technology comes with something known as ‘Service as a Software (SaaS)’. This allows you to manage networks and host all the necessary software with the help of the cloud. All these abilities combine to make remote working easier than it has ever been before. The cloud-based system also eliminates the requirement for storage devices and flash drives, which can be a security threat if they have sensitive data. So, with VoIP Business the prospect of your team working from home doesn’t need to be a frightening one. You can be assured that our features are designed to help remote workers meaning you don’t need to compromise on the quality of service of work that you provide to your customers Just Sign Up and Get Free Trial.  

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VOIP CALLING

Free VoIP Number to Test VoIP Calling Service for Premium Subscribers in UK

What Is A VoIP Number? A VoIP number is just like a regular phone number. However, instead of being assigned to a device such as a mobile phone, this number can be assigned to any person or user. It is just like connecting a traditional landline to the internet and opening a completely new world of possibilities such as free long-distance phone calls or advanced call forwarding. With VoIP phone services power you could be in Manchester and call a person in Birmingham with a completely different area code and to people in London, it would appear as if you made a regular local call. However, summarizing VoIP’s definition of area-code magic does not do justice to the actual service. There are multiple layers to the capabilities of a VoIP/ Virtual phone number that makes it a big asset to companies and individuals with communication needs. To offer you a complete understanding of the Voice over Internet Protocol and its associated services, we will have to break it down a little. For now, let’s see how VoIP numbers work. How VoIP Numbers Work? To sum it up, VoIP numbers work over the internet kind of like a cell phone carrier. In-depth it what happens is, the voice signals get converted into digital data packets which are sent as data bits across a broadband line. In order to understand it better, think of VoIP Number as a complete separate technological category. Thanks to this technology businesses can call any place in the world through their mobile phones, VoIP phones or tablets. Voice over IP internet calling technology turns a data-driven device into a phone. The question is how that happens? How it happens depends on the method you use to call from your virtual phone number. The easiest method is by using a VoIP phone adapter and a landline. You can purchase these devices easily. You just must plug the adapter into the phone socket or a computer router and start calling. If you decide to use VoIP over a Smartphone or a computer, then you will need to have apps like Google Talk, Skype, or Viber. Just remember, it is important that you connect to Wi-Fi which is essential for using VoIP over smartphones or tablets to use your VoIP number. Free UK VoIP Telephone Numbers If as a business owner, you want premium services and aren’t sure which VoIP provider’s telephone numbers to go with. Then there are a few providers who allow you to try out their services. We are going to enlist some of the best VoIP providers in the UK. RingCentral  RingCentral is a cloud PBX phone system designed for business of every size and type. The provider offers features like company directory, auto-attendant, and multiple-level IVR, call handling, multiple extensions, Business SMS, audio and video conferencing, fax, screen share, a mobile app for iOS and Android, and call forwarding. Benefits of RingCentral   Quick and easy setup of IP PBX 24-hour tech support and reliable customer services A phone system that supports complex business rules Crystal clear audio quality Call routing easy to deploy Stable web meetings, without audio or connectivity issues Internet fax functionality with a chat feature Call forwarding and ring multiple extensions Apps to communicate with mobile devices   VoIP Business If you want high quality and premium VoIP Phone System but don’t want it to be too hard on your pocket, then VoIP Business is the right product for you. VoIP Business is a company based in the United Kingdom. The provider offers a remarkable balance of features and pricing which can help remove any guilt that you might have over saving a few pounds. Also, the company’s online user interface makes it simple to handle multiple employees and lines in different locales. The company offers advanced features like IVR, conferencing, Ring groups, SMS, call queues, call forwarding, Teams, Pickup groups, and call routing at an affordable rate. Benefits of VoIP Business   Easy setup Easy-to-use interface All area code UK Number Scalable services Affordable pricing Feature parity Inexpensive international calling 24/7 service and Vonage Business tech support 99.999% uptime Simple activation and setup Free Calls Online from VB to VB network If you still can make a decision then worry not. Both these providers allow you to sign up for a free trial. RingCentral allows a 15-day free trial, whereas, VoIP Business allows a 30-day free trial. No hassle of contracts and huge upfront cost.

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virtual landline number to mobile

Guide to Port Virtual Landline Number to Mobile

Every small business owner knows how hard it is to form trust with the customer base and build a reputation. And the Virtual landline number is a vital part of any brand. Customers get accustomed to it and it’s added to all the marketing material. It is the key to getting new customers and sales success. Also, a virtual landline number is a mean to contact prospects and clients. Hence, you always have to be accessible and your phone number, if possible, remains the same. However, being tied to a traditional landline phone is a pain and it appears unprofessional to call customers from personal mobile phones. Also, the amount of phone bills that rack up with traditional carrier-based phone calls is usually huge. Porting your business phone number to a mobile phone through a virtual landline provider can give you great flexibility to return calls on the move and still maintain professionalism. In this article, we are going to guide you on how you can port your virtual number to your mobile phone. What is Virtual Phone Number Porting? Most people port their phone number from one mobile provider to another while switching phone contracts. Porting a phone number allows you to keep the same phone number when you want to switch to a different mobile phone company or handset. It can actually save your time and stress since you don’t have to change your phone number which you have registered with a different account. Porting a business phone number to a mobile phone is a similar concept. All you have to do is transfer a number from your current service provider to a new provider. How long it takes to port a virtual landline number? Generally, the process of number porting is pretty quick. However, it can sometimes take a few days or weeks for the number to be ported. It is usually a smart idea to buy a virtual phone number while you wait for the number to be ported.   Guide to Port a Virtual Landline Number to a Mobile Phone?   DON’T Cancel Your Current Service before Porting Number: you shouldn’t cancel your existing service till your phone number has been ported or you will risk losing your phone number. Also, you will need a period when none of your prospects or customers can contact you. If there are any technical problems then it can take days or maybe weeks, which would mean lost business. Contact Your Existing Service Provider: if you want to transfer your business landline phone number to a mobile phone then contact your existing landline phone provider to assess the terms of your agreement. Some providers might add extra fees for this porting and you might have to pay charges for early contract termination. Providers legally have to allow number porting; however, you need to honour all the payments you committed to first. If you pay for your telephone line as part of a service package with internet, television or other services then you must change your package or service provider before porting your phone number. Look for the right Virtual Landline Provider: VoIP business has reinvented small business communications. They have an expert team continuously developing offers to ensure they provide the best communication solutions possible at a reasonable cost. The VoIP Business works as your business telephone system across all mobile phone carriers and Wi-Fi. If you want to get a new number then they offer a range of UK area codes like London Area Codes. You can work through the app regardless of where you go and which device you use. Whenever you purchase a plan from them you can choose to get a new number or port your old number. Their sign up process is easy and quick. Your customers wouldn’t feel any difference. If you want to port your existing number to a virtual one then the number will appear same to your customers, meaning no lost business and no need to spend time updating your company security like web copy, business cards or marketing literature. Provide Information Needed for Porting Number: If you decide to port your phone number then a virtual number provider will need some information to authorise the transfer. The information usually includes your existing service provider’s name and some proof that the phone number actually belongs to you. Customise Your Phone Service: Virtual service providers offer a range of advanced business benefits through services like team lines and call queues. You need to explore the choices available to get the most out of our new phone services. It is just as simple as that. Porting a virtual landline phone number to a mobile phone is usually an easy and quick way to do better business.    Advantages of porting your number to the Virtual Landline service provider:     Saves you Money: By porting your phone number to a cloud connection you no longer depend on a physical address and you do not need to pay for a costly phone line or have a fixed long term contract. With Virtual phone services, you get the flexibility of monthly subscriptions; this means you can leave if you don’t like the service without having to pay a penalty. Flexibility and Mobility: With a cloud-based VoIP Phone System you can easily transfer your current phone number to the cloud, this means that your telephone number stays with you anywhere, anytime. This way you can call from any place in the work and take your phone number with you while relocating or enjoy the advantages of running your company from a single cell phone. Grow your business with Virtual phone system features: Virtual phone systems offer an array of features tailored for your business. You can enjoy features like voicemail to email, free app, Cheap International Calls, UK-based phone support, cheap calling rates, UK Area Codes, IVRs, ring groups, call pickup etc. you get to enjoy enterprise-level features at an affordable rate.

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How VoIP can change customer interactions in 2020

How VoIP Can Change Customer Interactions in 2022

Every aspect of life is affected by the digital revolution because this is the era of digitalisation. In today’s business world customer interaction has become the key for every successful business. However, every year new technologies are being introduced, several apps have transformed the way businesses interact with their customers. One such latest technology which we will discuss in this article is Voice Over IP (VoIP), also known as IP telephony. The worldwide market for VoIP phone technology is likely to grow to almost $140 billion by the year 2021. The VoIP phone system will rule 2022, and it’s obvious of the tremendous benefits like flexibility, efficiency and scalability which VoIP has got in its bucket. With time VoIP is evolving, therefore more businesses are implementing this phone system. If you are one of those businesses planning to switch from traditional phone to something better, then the VoIP phone system is your one-stop solution. VoIP Phone System: A leading Solution The traditional phone numbers are attached to a single phone line and a single phone number. But, when you deploy VoIP phone service then the telephone numbers to telephone line ratio is no longer 1:1. For instance, if you have a VoIP PBX system, you have one telephone number with 10 phone lines or can have twenty phone numbers and two phone lines. It is your choice. With VoIP, you can receive and make phone calls from any part of the world. VoIP is also very helpful when it comes to making long-distance phone calls, which otherwise cost quite a huge amount. If you have a start-up or small business, then you wouldn’t want to spend money on expensive phone calls. That’s where cloud-based VoIP phone systems come in, as they are not only beneficial for your business but are cost-effective for your callers also. This way you can ultimately improve your customer services. In short, if you have your company in London but have customers from New York then all you need is to buy local New York VoIP phone numbers to provide ‘local’ customer support. By purchasing a local virtual number, you can remove all the hassles that are related to toll-free phone numbers. You cannot just connect with your customers but also with your business partners easily. Instead of having to travel thousands of miles you can just conduct audio or video meetings over the cloud-based phone system. This way you can save a lot of travelling and long-distance calling. Answer All Your Phone Calls With VoIP, none of your calls will now go unanswered. VoIP PBX phone systems have call forwarding technology that can route the calls to the right department or customer representative. This way, you can provide your customers with instant solutions and their problems are resolved as they occur. All error can be eliminated, and you can have more happy and satisfied customers who would promote your business with word of mouth. With VoIP phone systems you can maximise your productivity and waste less time on voicemails and calling back customers. According to research, businesses with a unified communication solution save almost 49660 hours a year. Save Money on Customer Services Customer service teams can even work remotely and cut extra overheads on office space supplies, staff expenses, utilities, employee benefits program, etc. this way your business can save thousands of dollars every year. Well, known technology brand Dell save more than $39.5 million and cut down energy emissions by permitting their workers to telecommute from home. Transferring voice over data is a lot cheaper than making a phone call from a traditional landline. The monthly cost of a VoIP phone is way less than the traditional phone line. Businesses can save almost 75% by switching to VoIP from the traditional phone. Engage with Customers in a Better Way For any business, its customers are the most important factor and providing them with the best services is the utmost priority. In 2022, customer services will become a number one brand differentiator surpassing product and price. According to research, 86% of customers will pay more to get better customer services. Businesses that struggle with customer services need to choose VoIP Phone Solutions. Nowadays, employees have more information about customers because of which issues are resolved instantly, which can prevent customers from a complaint from escalating to higher authorities and becoming damaging disputes. In order to uphold your business’s position above the competitors, you have to update yourself with recent technological trends and getting a VoIP phone system for your company will be the best decision. One that you wouldn’t regret. So, you need to buck up and enhance your business’s productivity with this flourishing technology.

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