Track Every Call With Activity Feed
Stay Informed and track your team’s call activity with the activity feed. This ensures a seamless experience and that you never miss a beat.
VoIP Business is the #1 choice for 10,000+ reputed clients
Get Quick Insights With VoIP Business Activity Feed
The activity feed lets you access the complete history of all your calls and SMS with detailed information about each interaction. This VoIP Business feature also allows you to access call recordings, call tags, and call notes associated with each call.
Search and filter call logs to find specific interactions. This VoIP Business feature empowers businesses to manage their calls, voicemails, and messages more effectively and enhances team productivity.
Activity Feed Scenario In PBX
Suppose a busy customer support team in a growing tech company receives hundreds of calls and messages daily, and staying organised is their top priority.
With the activity feed feature, the team leader can easily view the call history. If a high-priority customer call is missed for any reason, the team leader assigns it to the most suitable agent for quick follow-up. They can also find the peak call hours through the activity feed and allocate resources accordingly so that no customer inquiries go unanswered.
Benefits Of Activity Feed
Access To Actionable Insights
Access your team's call activity in real time. Analyse missed call metrics, listen to call recordings and determine when to add or remove team members.
Enhanced Productivity
Our activity feed allows you to stay organised and focused and reduces the time spent on managing communications.
Improved Collaboration
Activity feed keeps your team informed and up-to-date, encouraging better collaboration and teamwork and ensuring everyone is on the same page.
Increased Efficiency
With instant access to communication history and presence information, users can make quicker and more informed decisions.
FAQs
Yes, our activity feed feature is designed to be accessible from multiple devices, including desktops, mobile phones, and tablets. It means you can stay connected and informed no matter where you are.
Yes, we allow you to easily filter call logs according to your requirements through the filter button. Click on the filter and select the options you want to display in your activity feed.
The activity feed maintains comprehensive logs of all calls and messages, allowing you to easily search and filter through historical data. It helps you track previous interactions.
The activity feed provides real-time notifications and alerts for missed calls and allows you to quickly follow up with customers. It also lets you analyse missed call patterns, helping you identify peak times and adjust staffing levels to minimise missed calls.
