VoIP Business extensions connect your customers with your system. For any thriving business, the staff is an extremely important part. Therefore, it is important to give them powerful tools so that their tasks are done in the most professional and efficient way.
Generally, each extension has 2, 3 or 4 digits that are used to call inside the office quickly. Each extension has its own mailbox. Your VoIP Business phone system is based in the cloud hence you get a lot of flexibility when creating extensions for your different departments and members across various devices and addresses.
With VoIP Business extension you get a lot of cost-saving options and it lets your workers contact each other despite their work location.
Extensions feature can be very powerful for your business. Every extension has it very own phonebook. Extensions share a domain phonebook which is accessible to the whole domain.
Traditionally businesses use 4 digit extensions. VoIP Business offers its providers 3, 4 and 5 digit extensions depending on the requirements of the business. The best advantage of extensions is that you can use several extensions and don’t have to pay for any additional lines.
For example, your business may have bought 10 lines which are more than enough for your business need. However, to have multiple extensions each will have to be connected to a physical line. With VoIP, you don’t need to buy any extra lines to have multiple extensions.
With growing businesses, many companies have employees that are scattered across a different location or are working remote. With VoIP Business extension location is not that important. Employees can use extensions while working from different places. For example, an employee from the main office can call his coworker who is in another city or in next room and both the calls will be treated the same.
You can just buy one phone number for the entire office and can assign each employee a unique extension so that every employee has a direct line to their phone.
Among many other benefits, extensions allow you to transfer calls through extensions. Employees can transfer any inbound call directly to another employee or can inform them about a call before transferring it.