Complete Cloud
VoIP Phone System

Our reporting and dashboards show real time call volume, from successful calls to unsuccessful ones, incoming and outgoing call duration, average answering time & much more.

Complete call configuration and easy management and assignment of numbers.

Accessible anytime via the web app or the soft phone.

Disaster recovery access to the emergency services just in case.

Safe access to all recorded calls, voicemails and even fax.

A very fast connection from the number to the service.

Simple to manage external redirects, re-assignment of calls to particular ring groups and also any custom scripts to swap as custom greetings. Also changing the music on hold is a breeze.

Proper call management in times of heavy incoming calls, easily queue calls so they can be answered in a timely manner, with little or no disruption.

Queuing ensures you never are full capacity and can handle calls in a neat way. Inbound callers are announced where they are in the queue. Never miss a call.

No extra hardware/software required as it’s all in the cloud.

Call waiting reports are sent directly to the reporting and analytics dashboard that helps the management to be better at improving customer wait times.

Choose from a wide range of pre-recorded messages and royalty free music. The audio and the greetings, both could feed off your scripts and also company branding.

Multi call handling without breaking a sweat, as the system is elastic in the cloud.

It will announce the caller’s position in the queue, so that facilitates both the company keeping to its average waiting time and also reduces the stress of the inbound caller.

Incoming and outgoing calls from both mobile and landline can easily be recorded.

No requirement to add any extra hardware or software.

Can be used across multiple locations – that includes offices and even your home.

Cloud storage is available for up to 12 months (24 months at our discretion). You have the possibility of extending this to up to 12 years if needed.

In cases of disputes or even compliance issues, this tool provides the data to be able to mediate the situation.

Very cost effective as you can switch between “always-on” and “on-demand” call recording.

Can be added to your plan as a fixed monthly fee or there is pay by minute model.

Select weekday time-specific periods and week-end periods as well.

Quickly configure the daily opening and closing times of your business in each location.

No surplus hardware or software required for this to work.

Any changes can be made online via either the web app or our Android softphone .

Greet the callers with a personalised message when the calls get unanswered.

No additional equipment is needed.

This functionality is built-in our network/cloud system and will forward the messages to the voicemails.

Recorded messages are stored in .wav format, and can be easily accessed from any device, or any browser, on the web.

Messages can be configured to be delivered to your email or the server (such as a group voicemail).

Any messages taken after closing hours or bank holidays, are converted into .wav files and can be forwarded to any email, server or storage point.

Message can be more personalised according to the theme, month of the year, and even day.

Message can be better customised to suit your brand.

Any our-of-hours callers can get a very personalised messages about opening and closing times, and also what other options are available (e.g. go to the support section of the website, drop us an email or log in a ticket etc).

Before people connect to any staff in your business, with this feature you can announce any greetings to them, so that they leads are warmer before any agent picks up the phone.

These custom greetings can easily be adapted to seasonal events or even bank holidays (e.g. during Christmas time and Boxing day, you might have a different announcement with merrier music).

No additional hardware is required.

It provides callers with peace of mind that they have contacted the correct company (if the message says Welcome to [Company Name].