Complete Cloud
VoIP Phone System

Never miss important calls with our hosted phone system, VoIP Business is perfect for growing teams and businesses.

Supported by the most popular brands

Our Standard Features

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Automated Answering

Automated call answering to route all incoming calls.

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Redirection

Redirection of calls to assigned agents to reduce wait time and enhance customer experience.

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Instant Setup

No other hardware, equipment or software required.

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Relevant to Requirements

Customised greetings and personalised music on hold.

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Managing IVR

Easy call management during congested incoming calls period with auto attendant.

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Real Time Report

View real time call volume including incoming & outgoing calls, duration, answering time and more.

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Configuration

Complete call configuration, easy management and assignment of numbers.

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Accessibility

Accessible anytime through the web app or the soft phone.

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Recovery

Disaster recovery access to the emergency services.

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Safe Access

Safe access to all recorded calls, voicemails and even fax.

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Fast Connection

A very fast connection from the number to the service.

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Easy Management

Simple management including customised scripts, changing on-hold music, re-assignment of calls to groups etc.

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Proper Management

Proper call management during heavy incoming calls, easy queue calls and no disruption.

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Queuing

Call handling in a neat way by announcing number in queue to inbound callers.

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Easy Access

No extra hardware/software required as it’s all in the cloud.

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Call Waiting

Improve customer wait time through reporting and analysing call waiting reports.

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Pre-recorded Messages

Choose a pre-recorded message and free music according to brand.

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Multi Call Handling

Multi call handling without breaking a sweat, as the system is elastic in the cloud.

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Caller’s Position

Reduce stress and wait time of inbound callers by announcing caller position in the queue.

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Recording

Record Incoming and outgoing calls from both mobile and landline.

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Easy Access

No requirement to add any extra hardware or software.

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Usability

Use system across multiple locations including offices and even your home.

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Availability

Cloud storage available for 12 months. Also, you can extend this if needed.

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Mediation Tool

Mediate the situation in case of dispute or even compliance issues.

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Cost Effective

Cost effective as you can switch between “always-on” and “on-demand” call recording.

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Flexible Plans

Can be added to your plan as a fixed monthly fee or there is pay by minute model.

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Time-specific Option

Select weekday time-specific periods and week-end periods as well.

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Configure Quickly

Quick configuration of daily opening and closing times of business in each location.

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No Extra Requirement

No surplus hardware or software required for this to work.

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Access via App

Make changes online through either the web app or Android soft phone.

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Greet

Personalised messages for greeting callers.

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Configure Quickly

No additional equipment is required.

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Messages to Voicemails

Built-in functionality to forward messages to voicemails.

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Stored Messages

Record messages in .wav format and access from any device.

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Messages Delivery

Configuration of messages to be delivered to the email or the server.

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After Closing Hours

Messages are taken after closing hours or on holidays in .wav format and are forwarded to any email, server or storage point.

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Personalised Message

Create personalised messages according to theme, time and day.

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Customised Message

Message can be better customised to suit your brand.

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Our-of-hours Callers

Deliver out-of-hours callers personalised messages about business timings along with other available options.

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Greet

Announce greetings to callers before the call is answered.

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Event Base

Create customised greetings for seasonal events or holidays.

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Configure Quickly

No additional hardware is required.

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Welcome Message

Provide callers with peace of mind that they have contacted the correct company (with the message says Welcome to [Company Name].

Smart Cloud
Phone System

Say goodbye to old telephone systems that don’t integrate with your current CRM systems and your sales & customer service teams. Choose a modern cloud telephone system, choose VoIP Business.

Use VoIP Business more advanced features such as multi-level IVR, call queues, chat messages, conferencing,call recording and more…

Enterprise VoIP Systems
For Small Business

We provide a simple, affordable and powerful cloud-based VoIP service. We cater our MSP services for a range of small and medium enterprises. VoIP Business scales with your business as it grows to handle all your telephony needs.

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Communications Plan

Save your business huge capital outlays by getting a monthly rolling business communications plan, and cut operational expenses on calls by over 45%.

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Access on Demand

Access on demand call recording, chat and messaging features.

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Enhance Your Business

Use our SIP trunking service together with your VoIP Business plan and enhance your business communications.

Get started
in less than 60 seconds

Choose a plan, pick your favourite number, and let us know which business features you require. And bam! You’re off customising one of the best in class VoIP Cloud systems for your business.

Our Pricing plans

Basic

£0.00/ month

Upto 3 Users

  • Up to 3 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

Premium

£11.99/ month

Unlimited users

  • Up to 3 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

Testimonials

We own a boutique jewelry shop in the West End, so there is heavy footfall, whether it's just people browsing in the shop or people calling us. We also have our workshops there, so VoIP Business made perfect sense to connect our phone systems. Reception, back-office and also when another co-owner of the business and I are on the move, we can still monitor calls, track progress and improve our customer service. We really appreciate that we can be anywhere and still be able to pick up important calls from customers who have important & time-sensitive orders.

Jewellery - Retail Bernards Of London

We are one of the largest suppliers of mobile phone accessories in the UK and we ship all around Europe as well. As we have a big customer service team in London & overseas, in addition of about 200 staff we employ, VoIP Business was perfect for us. We use their call centre feature to queue calls to our call centre overseas and also to our locally-based team. As we also wholesale to lots of retailers all across the UK, it is very fast-paced, so we can't afford any downtime in our phone systems. VoIP Business has been providing us with a reliable, zero-fault telephone system from day one.

Electronics - Wholesaler Ishine

We own a boutique jewelry shop in the West End, so there is heavy footfall, whether it's just people browsing in the shop or people calling us. We also have our workshops there, so VoIP Business made perfect sense to connect our phone systems. Reception, back-office and also when another co-owner of the business and I are on the move, we can still monitor calls, track progress and improve our customer service. We really appreciate that we can be anywhere and still be able to pick up important calls from customers who have important & time-sensitive orders.

Jewellery - Retail Bernards Of London

We have just started rolling out VoIP Business for our teams. In total, our staff count is about 40 and we also have some contractors working remotely. So far, the entire on-boarding experience has been very pleasant as the phone system is modern, cloud-based and is quite easy to understand. They also provided us with tech support as they are a Managed Serviced Provider (MSP) as well. As an award-winning and highly commended player in the Fintech market, we're committed to providing the best investor relations experience, and VoIP Business allows us to hit those benchmarks.

Fintech - B2C Leading P2P Lending company

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VoIP Business simple !