Complete Cloud
VoIP Phone System

Never miss important calls with our hosted phone system, VoIPBusiness is perfect for growing teams and businesses.

Supported by the most popular brands

Our Standard Features

With our hosted PBX, one can manage all their users from one admin panel. Multiple devices and extensions help staff to answer and make calls from anywhere.

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Automated Answering

Our automated answering, menu and call management solution – helps route incoming calls from both landline and mobile.

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Redirection

Redirection of calls to assigned agents/staff, any ring groups or departments and also locations – this reduces waiting time and enhances the customer experience.

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Instant Setup

No other hardware, equipment or software required.

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Relevant to Requirements

Custom greetings and personalised music on hold can be applied to be more relevant to your script and brand.

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Managing IVR

Managing the IVR tree is easy. No panic during congested periods when there are too many incoming call, our auto-attendant is designed to do the heavy lifting.

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Real Time Report

Our reporting and dashboards show real time call volume, from successful calls to unsuccessful ones, incoming and outgoing call duration, average answering time & much more.

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Configuration

Complete call configuration and easy management and assignment of numbers.

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Accessibility

Accessible anytime via the web app or the soft phone.

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Recovery

Disaster recovery access to the emergency services just in case.

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Safe Access

Safe access to all recorded calls, voicemails and even fax.

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Fast Connection

A very fast connection from the number to the service.

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Easy Management

Simple to manage external redirects, re-assignment of calls to particular ring groups and also any custom scripts to swap as custom greetings. Also changing the music on hold is a breeze.

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Proper Management

Proper call management in times of heavy incoming calls, easily queue calls so they can be answered in a timely manner, with little or no disruption.

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Queuing

Queuing ensures you never are full capacity and can handle calls in a neat way. Inbound callers are announced where they are in the queue. Never miss a call.

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Easy Access

No extra hardware/software required as it’s all in the cloud.

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Call Waiting

Call waiting reports are sent directly to the reporting and analytics dashboard that helps the management to be better at improving customer wait times.

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Pre-recorded Messages

Choose from a wide range of pre-recorded messages and royalty free music. The audio and the greetings, both could feed off your scripts and also company branding.

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Multi Call Handling

Multi call handling without breaking a sweat, as the system is elastic in the cloud.

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Caller’s Position

It will announce the caller’s position in the queue, so that facilitates both the company keeping to its average waiting time and also reduces the stress of the inbound caller.

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Recording

Incoming and outgoing calls from both mobile and landline can easily be recorded.

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Easy Access

No requirement to add any extra hardware or software.

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Usability

Can be used across multiple locations – that includes offices and even your home.

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Availability

Cloud storage is available for up to 12 months (24 months at our discretion). You have the possibility of extending this to up to 12 years if needed.

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Mediation Tool

In cases of disputes or even compliance issues, this tool provides the data to be able to mediate the situation.

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Cost Effective

Very cost effective as you can switch between “always-on” and “on-demand” call recording.

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Flexible Plans

Can be added to your plan as a fixed monthly fee or there is pay by minute model.

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Time-specific Option

Select weekday time-specific periods and week-end periods as well.

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Configure Quickly

Quickly configure the daily opening and closing times of your business in each location.

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No Extra Requirement

No surplus hardware or software required for this to work.

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Access via App

Any changes can be made online via either the web app or our Android softphone .

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Greet

Greet the callers with a personalised message when the calls get unanswered.

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Configure Quickly

No additional equipment is needed.

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Messages to Voicemails

This functionality is built-in our network/cloud system and will forward the messages to the voicemails.

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Stored Messages

Recorded messages are stored in .wav format, and can be easily accessed from any device, or any browser, on the web.

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Messages Delivery

Messages can be configured to be delivered to your email or the server (such as a group voicemail).

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After Closing Hours

Any messages taken after closing hours or bank holidays, are converted into .wav files and can be forwarded to any email, server or storage point.

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Personalised Message

Message can be more personalised according to the theme, month of the year, and even day.

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Customised Message

Message can be better customised to suit your brand.

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Our-of-hours Callers

Any our-of-hours callers can get a very personalised messages about opening and closing times, and also what other options are available (e.g. go to the support section of the website, drop us an email or log in a ticket etc).

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Greet

Before people connect to any staff in your business, with this feature you can announce any greetings to them, so that they leads are warmer before any agent picks up the phone.

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Event Base

These custom greetings can easily be adapted to seasonal events or even bank holidays (e.g. during Christmas time and Boxing day, you might have a different announcement with merrier music).

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Configure Quickly

No additional hardware is required.

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Welcome Message

It provides callers with peace of mind that they have contacted the correct company (if the message says Welcome to [Company Name].

Smart Cloud Phone System

Say goodbye to old telephone systems that don’t integrate with your current CRM systems and your sales & customer service teams. Choose a modern cloud telephone system, choose VoIP Business.

Use VoIP Business more advanced features such as multi-level IVR, call queues, chat messages, conferencing,call recording and more…

Enterprise VoIP Systems For Small Business

We provide a simple, affordable and powerful cloud-based VoIP service. We cater our MSP services for a range of of small and medium enterprises. VoIP Business scales with your business as it grows to handle all your telephony needs.

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Communications Plan

Save your business huge capital outlays by getting a monthly rolling business communications plan, and cut operational expenses on calls by over 45%.

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Access on Demand

Access on demand call recording, chat and messaging features.

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Enhance Your Business

Use our SIP trunking service together with your VoIP Business plan and enhance your business communications.

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Robust VoIP Business

Business-grade voice and video communications on our robust VoIP Business cloud system.

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Latest Telecom

Fully compliant with the latest telecom practices and our ISOs are on the way.

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Hardware in-House

Use your own hardware in-house for your VoIP needs and in a hybrid way let us terminate your calls with our own dataservers.

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Elastic Cloud Services

Proper elastic cloud services that scale with your evolving needs. Also get up and running quickly with our simple onboarding process.

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No Minimum Tie

Monthly contracts - no minimum tie in (pricing plans are simple and affordable).

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Simple Pricing

Simple pricing - all plans and hardware costs, all rolled in one single monthly invoice.

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Scale

You can start small and as your business grows, you can scale as you welcome more staff onboard.

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Purpose-built VoIP

Our purpose-built VoIP system on your own hardware/on-site location will be optimised for your voice communications needs you are looking for model you need.

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Database Management Tasks

No need to worry about voice database management tasks, our VoIP system is fully managed by us, as we are a managed service provider.

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Robust Set SIP Trunking

See what's possible with VoIP Business. Tap into our world-class VoIP and robust set sip trunking solutions, VoIP plans and hardware to maintain and grow your business in today's competitive business environment.

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External Communication Productivity

Improve your staff internal and external communication productivity and transform your workplaces by having a more connected communication system with voice, video and chat.

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Deploy VoIP Business with Simple Clicks

Dive right in and deploy VoIP Busines with simple clicks. If you are an IT Manager, then let us know about any additional numbers, hardware, and VoIP features you are looking to integrate into the existing business processes.

Get started in less than 60 seconds

Choose a plan, pick your favourite number, and let us know which business features you require. And bam! You’re off customising one of the best in class VoIP Cloud systems for your business.

Our Pricing plans

Basic

£0.00/ month

Upto 3 Users

  • Up to 3 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

Premium

£11.99/ month

Unlimited users

  • Up to 3 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

Testimonials

We own a boutique jewellery shop in the West End, so there is heavy footfall, whether it's just people browsing in the shop or people calling us. We also have our workshops there, so VoIP Business made perfect sense to connect our phone systems. Reception, back office and also when another co-owner of the business and I are on the move, we can still monitor calls, track progress and improve our customer service. We really appreciate that we can be anywhere and still be able to pick up important calls from customers who have important & time-sensitive orders.

We are one of the largest suppliers of mobile phone accessories in the UK and we ship all around Europe as well. As we have a big customer service team in London & overseas, in addition of about 200 staff we employ, VoIP Business was perfect for us. We use their call centre feature to queue calls to our call centre overseas and also to our locally-based team. As we also wholesale to lots of retailers all across the UK, it is very fast-paced, so we can't afford any downtime in our phone systems. VoIP Business has been providing us with a reliable, zero-fault telephone system from day one.

We have just started rolling out VoIP Business for our teams. In total, our staff count is about 40 and we also have some contractors working remotely. So far, the entire on-boarding experience has been very pleasant as the phone system is modern, cloud-based and is quite easy to understand. They also provided us with tech support as they are a Managed Serviced Provider (MSP) as well. As an award-winning and highly commended player in the Fintech market, we're committed to providing the best investor relations experience, and VoIP Business allows us to hit those benchmarks.

Take a Premium 30 Day Trial Now!

Or sign up for the “ever-free” plan.
No contract, no risk and no obligation.

Voip Business simple!