Enterprise and Small Business
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Auto Attendant is a premium voip feature that enables your company to use custom greetings and give a menu system on the dialler so that inbound callers can reach the right teams in your business.
Ring Groups enables you to break your entire business into teams. Each team then has a set of extensions that helps distribute the incoming calls, so team members can collaborate to share the workload.
Number porting allows you to bring your own phone numbers to VoIP Business. If you don't wish to change phone numbers for your business and teams, we can switch them across to us. You can still buy more numbers from us.
Music on hold allows your inbound callers to listen to the custom music or music playlist of choice. Instead of just waiting with no music playing, you can play recorded music or marketing messages, giving your business that professional edge.
Phonebook allows your business users to load all their business contacts onto their voip system. This allows for easier integration via LDAP to their office 365 or Google Apps. All your numbers are always accessible via your extension.
Hosted PBX is our modern alternative to costly old traditional phone systems. As this is on the cloud, we terminate calls for you if you are using a SIP server. There is virtually no downtime with PBX on the cloud and peace of mind for your business calls.
Our Instant Messaging service allows you to communicate with other employees in your team and also externally to other customers. This reduces red-tape in communication and allows for unified communications.
Contacts integrations works with your email services, whether you have Google Apps or Office 365, the phone directory will sync your contacts via LDAP. Never miss any contact details with our in-built contact integration feature.
Our softphone is available in beta for the latest version of iOS, otherwise most of our clients use the web app which can be used via Safari on any iPhone/iPad. It is very light weight and will suit your communication needs when using your iPhone.
Our softphone for Android is in beta at the moment. Should you wish to use VoIP Business on your android tablet or any device, including the phone, then just use the Chrome/Chromium browser and load the web app, all functionalities will be accessible.
EASY ONLINE MANAGEMENT
Our simple and fully-featured admin panel can be easily accessed via the web. All users can be managed including all other settings. It literally takes seconds to change anything or troubleshoot any issues on the admin panel. Set up and configure extensions, ring groups, and re-configure your multi-level IVR as many times as you want, you're fully in control.
As a user, manage all your extensions and user configurations online via the web app. With this user dashboard you can configure which calls to block, when to pick up phone calls, when to divert them to another phone or extension.. You can also configure call recording features, online voicemail, instant messaging, presence and also web conferencing, and much more.
Our Windows and Mac application is in beta at the moment, but feel free to use the full web app on bigger screens and make full use of our amazing VoIP features. Access all your contact lists, call and web conference recordings, voicemails, virtual fax and also use the web app with your own business phone at work or at home. Or keep it simple by picking up calls via the browser.
Choose from our other great plans for other calling plans. If you wish to use the best plan, the one that gives you peace of mind, then choose the Unlimited Calling plan, and never worry about call credits anymore.
If you're on a two-way call and need another person to be on the line, then instantly add the third person to initiate a 3-way call. All your small conferences are a breeze on our VoIP Business system.
Send, receive and track text messages via our VoIP Business service. Whether you wish to push SMS internally to colleagues or to end customers, the Business SMS feature provides a great and simple way to communicate.
Forward some or all your calls, at different times of the day, to different extensions or external numbers. If you can't pick up from your business phone, forward calls to your mobile. Same applies if you're working from home, or on the go, feel free to forward calls anytime.
If you or your staff are busy handling other important calls, you can still allow inbound calls to reach you. Call waiting uses a beep to indicate that there is an incoming call. That gives you the ability to either put the current caller on hold to answer the new call. Juggle between two lines as if it was nothing.
We have either a Warm call transfer or Cold call transfer. Our call transfer option allows you to transfer calls to other staff with ease. You can either announce the call to the person you are transferring the call to, that is Warm transfer. Or, with blind/cold transfer, send the call directly to the extension, without announcing it. Simple.
Wish to have some quiet time to finish existing conversations with your customers, then use the DND feature to make sure you don't get any calls, and the business doesn't miss on them. The calls can be easily forwarded to another team or staff, or even a voicemail. It is a handy feature when you are on conference call as well.
If you have multiple teams, either locally or internationally, then this feature is brilliant. Group call pickup allows another team to pick up inbound calls on behalf of a team. If a team in the UK is off for a bank holiday, then the US team can pick up incoming calls. Similarly, an internal team in your office might pick up if the other is at an event.
Wish to share the distribution of incoming calls and make sure the team is productive with phone calls, then assign some staff to a ring group based on a particular criteria. This could be based on location, language, skills or seniority etc. If you wish to add extra ring groups, which you will need when you upscale, then just let us know.
This is our internal chat feature that we have for businesses. We developed this feature after client feedback and it allows all teams and users to communicate internally, and in that way it is better to communicate with end customers. If there are any questions, people get the chance to ask internally, via this group paging system.
Parking a call is very easy with VoIP Business. This is a popular day-to-day feature used by most of our clients. You can "park" any calls in the cloud so that other employees or teams can pick them up. So long as you have extensions that are working as part of your plan, you can park and pick up calls in your business.
This is a handy feature that is loved by VoIP Business users. Voicemails are delivered right in your inbox as audio files that can be listened right away or anytime as they are stored in your inbox. It's a great way to save time and concentration from listening to voicemails as and when they come in. Never worry about missing VMs again.
A personal online faxing service comes with each user plan. You can send and receive online faxes from any computer. Gone are the days of standing near a physical fax machine and waiting for it to work. VoIP Business provides you with modern communication tools and equips your team for the future.
Integration Coming Soon
Untap the best VoIP features all under one hood. Our modern phone system is simple, powerful and scales perfectly as you grow. Access all your basic telephony needs such as call waiting, call forwarding, call divert, Do Not Disturb and voicemails with our telephony core feature.
Want to know who's calling you, then enabling this feature will display clearly the calling ID of the inbound caller. Similarly, if you don't wish to appear as if Batman is going to rise from the darkness, then using caller ID will let other know that it is you calling.
Route calls to any extensions, any teams, or even your external phone extensions such as mobile. This enables you, your team and the business to have complete control over where the call goes and how does it reach it's recipient. This is the real Storm breaker!
Don't have the time to listen or even check your voicemails! This feature will save you and your business a lot of precious time as it organises all your VMs in your email, so that you no longer have to listen sequentially to each voicemail.
Never feel alone in your business. Organise your staff into teams and make ring groups to assign and distribute phone calls based on a series of criteria such as skills, language, area of expertise. Pick-up groups are essential for fast-moving and busy teams.
Book all your important numbers with us. We offer a full DDI service where you can block from 1 to 100 numbers for any of your teams, locations or businesses. We provide complete peace of mind when it comes to transferring or booking phone numbers.
Our hosted PBX has all the powerful and complete features of what a high end modern VoIP phone system can offer. Organise your cloud PBX in your own style, configure your sip trunks and let us manage the rest.
Logs are important to understand more about your inbound, outbound, missed and also recorded calls. Use these call logs for further analysis to improve your teams' efficiency, effectiveness and productivity.
Those irritating and nuisance callers, who make sure your life turns to a living hell, well you can show them the door, without even lifting a finger. Just upload any numbers you wish the system to block, and they will be barred from reaching your teams.
Gone are the days of waiting near a behemoth fax machine and trying to figure out how it works. Our virtual fax feature allows you to instantly tap into your faxes on the net, at anytime, and yes anywhere. Quite helpful if your business or teams deal with a lot of faxes.
Never ever feel stranded in the event of an emergency, urgent issue or even a disaster. We've got your office location covered with the emergency services, you're welcome to call any emergency services should you wish to. You call this a life-saver, in every sense.
Want to include a third person in your 2-way call, no problem. With our 3-way calling feature, seamlessly connect 3 people on the same call. Not only it's effective and time saving, but also helps to quickly get through lots of small meetings.
Want to handle calls differently at different times of the day and also when you're closed, then this multi-level IVR feature will act as a virtual receptionist to give your customers a series of options on the keypad before you or your team take the call.
Ever been waiting to be connected on the other line and you just hear nothing, literally nothing whilst waiting. No announcement nor any music, well if you wouldn't like your customer phone experience to be that bland, then the music on hold feature will serve you well.
Entertain your customers whilst they wait to be connected, even better greet them with customer service or informative messages in your company tone of voice. Never let any of your customers be bored with our custom greetings feature.
Missed some notes on a phone call, no worries. Use our call recording feature in an always-on mode to record any incoming or outgoing calls. Or simply activate on-demand call recording when you need it. Playback recordings at any time.
Ready, set, distribute! Well take control of how you distribute calls, wait time and also which teams/sets of people you want to be able to pick. Organise your entire teams and business around streamlining voice calls to skyrocket productivity.
Whether you are in the office, at another office, at home or on the go, this feature allows you to pick from anywhere - our mobile twinning feature will make your life so much easier, never bother again about where you can pick calls.
Should you wish to improve your sales or customer experience on the phone, then our call monitoring will be a life-saver. Tap into any calls and assist any teams or colleagues who might be struggling to educate a customer or close a deal..
Numbers, stats and big data - never mind. Crunch all your valuable call data into simple, colourful and powerful stats using the call analytics feature. Use our dashboard to uncover hidden insights about your communication.
Need to connect to more than 2 people on the same call, or even want to host more than 100 people, our conferencing feature has got you covered. Entertain, educate and relate with your entire audience, all in one swing.
Never it has been so easy to work from anywhere. Use your VoIP extension in a different office and never think twice about not having your phone extension by your side for all your professional communication needs.
Wish to know who's already busy and who's free in your teams - well open the floodgates with the presence feature, which allows you to distribute calls to agents who are actually free and ready to take the call.
Forget about sending voicemails to only yourself. Want to some help, then you've got some. Use the group voicemail feature to send voicemails to a group/team rather than relying on yourself or another person.
Communicate with all your internal staff and external customers as if there was no tomorrow - hit them with those instant messages anytime and take control of your internal marketing and customer experience.
Integrate with any popular CRM that you are already using. If you don't have a CRM, we'll help advise on certain integrations for VoIP to make the CRM experience seamless.
Deploy VoIP Business on all your favourite devices. No longer are you tied to using your phone only, use your iPad/Android tablet, Mac/Windows laptop to make phone calls.
Enable your communications infrastructure to tap into enterprise voice and video at a fraction of the cost. Enjoy reduced costs and a 99.9% high fidelity uptime.
Our powerful and custom-designed integrations enable your phone system to be in sync with your business systems. Enquire for bespoke add-ons and APIs here.