Enterprise and Small Business VoIP Features
Business Phone System
Our hosted phone system is designed to provide you a powerful, flexible and mobile cloud phone system. You have the option to choose from a selection of available phone numbers. You can easily install our app on your desktop, laptop, smartphone, or tablet, and improve your business communications with Call forwarding, Call queue and more.
Extensions
Create extensions for different departments and employees across different devices and addresses. With extensions employees within a company can call each other directly using 4-digit extension numbers.
Call forwarding
Forward some or all your incoming calls, at different times of the day, to different external numbers or extensions. If you cannot pick up from your business phone, you can also forward calls to your mobile.
Call queue
You can seamlessly organise departments, teams and your employees so that all your callers are routed to the next available company agent in the selected queue.
Desktop app
Our Mac and Windows app are in beta, but feel free to use the complete web app on bigger screens and make full use of our VoIP phone features. You can access all your contacts, recordings, voicemails and use the web app with your business phone. Or you can also pick up calls through the browser.
Virtual Fax
With Virtual fax, you can send and receive online faxes from any computer. No need for a physical fax machine. VoIP business offers you all modern tools for communication for a better future.
Voicemail transcription
Your voicemails are transcribed and are sent to you via email so you can read your voicemail instead of listening to it.
VoIP business Softphone
Whether you use a MacBook desktop or Windows laptop, our softphone is compatible with all major browsers. It is also compatible with Edge, Brave, Chromium, Opera, Safari, Firefox, Chrome, and Internet explorer.
Call waiting
Turn on call waiting to allow callers to reach you even when you are already on a call. You can also alternate between two calls.
VoIP phone number
VoIP business allows you to choose a phone number of your choice for your business. You are free to choose any area code with any phone number.
Voicemail
Use voicemail to never miss out on an opportunity. Provide your callers with the option to leave a message then listen to all the voicemails easily through a laptop, phone or even tablet. If you can’t listen to them then use our VoIP services to deliver your voicemails to email.
Call Inbound Rules
Inbound rules are designed to overwrite the default settings for inbound call routing based on pre-defined conditions. These rules route inbound calls to the right destination whether a queue, extension or an IVR.
Voicemail to Email
Get all your voicemails delivered right in your inbox as audio files which you can listen to right away or anytime you want to. It is a great way to save time and focus on different tasks.
Presence
Presence allows managers or the team supervisors to know who is busy and who is not, this way they can allocate calls and distribute the workload evenly. The feature is enjoyed by most of our call center clients.
Do Not Disturb Mode
If you want to have a quiet time, then you can use the DND feature to ensure you do not get any calls. You can easily forward calls to colleagues or team or even a voicemail. It’s a handy feature to use when you are on a conference call as well.
SIP Trunking
VoIP SIP trunking moves your PBX (Private Branch Exchange) system’s call traffic to an internet connection, eliminating the need for traditional phone lines to connect with PSTN (Public Switched Telephone Network). No more analogue lines or Primary Rate Interface (PRI).
Address book
The address book is your online contact list. Is saves all the contacts of your company, people in your corporate directory, your personal contacts and even the suppliers.
Ring Groups
Use the ring groups to distribute calls between employees. This feature allows you to have multiple phones ring when one extension is dialed.
Pickup Groups
Pickup groups allow other team members to pick up calls on behalf of a team member.
Administrative/Management Features
Our advanced administrative features allow you to manage and gain insights. Add, remove or edit different features and settings for employees.
Call recording
You can record calls either on-demand or automatically for individual employees or whole departments. This way you can play back the recording any time for future improvement.
Basic IVR
Interactive Voice Response (IVR) is an automated telephony technology that can interact with callers and route the calls to the right recipient.
IVRs
Create flexible menus which connect your callers to the right company representative and collect required data with self-service access.
Number porting
Transfer your existing or old telephone number to VoIPbusiness.
Hot desk
It has never been so easy to work from anywhere. Hot Desking allows your employees to remotely log in to a shared desk phone and use the phone like their own along with access to the voicemails, personal extensions and much more.
Call Monitoring
Improve employee productivity and overall performance with call monitoring. Supervisors can listen in on any employee while they talk to customers and client to monitor their conversation and provide help when needed.
Caller ID
If you want to know and double-check who is calling before you pick up then use our caller ID feature to identify the inbound number and display it either on the web app, business phone or your mobile. For external caller ID, you can personalize it for yourself or the whole company.
Call logs
With call logs you get a complete record of all your inbound and outbound calls and faxes. You can view the name of the caller, the phone number, or extension dialed, the time, date, and duration of the call.
Music on hold
Instead of having your callers wait in silence, keep them informed and entertained with messages and music while they wait on-hold.
Dial directory
You can dial a number by name from dial directory. Making calling effortless and easier.
Greetings
Create custom greetings to establish your company brand and improve brand image.
Follow me
Whether you are in the office, on the go or at home, follow me allows you to pick calls from anywhere.This service allows calls to be forwarded to a destination chosen by you if the call isn’t answered. Never miss an important call again.
Collaboration
Our collaborative features are designed to make team collaboration faster, productive and better. It has never been easier to work together.
Audio Conference
Audio conference allows you to add a group of people to participate in a phone call. Get connected with multiple participants instantly in an audio conference call.
Three-Way Calling
If you are on a two-way phone call and want another person on the line, then you can instantly add the third person to initiate a 3-way call. All small conferences can be a breeze with our VoIP system.
Video Conference
Enjoy unlimited video conference calls with multiple participants in a meeting worldwide. Increase team efficiency with just one-click screen sharing.
File sharing
Skip the lengthy process of attaching files to emails to share important documents. With VoIP, you can share audio, videos, documents or any other important file instantly with colleagues.
Analytics and Reporting
You can gain in-depth insights with our real time analytics and reporting.
Call Analytics
You can view all your call data in simple and powerful stats through call analytics. Learn and uncover the hidden insights of your communication.
Live Reports
Get real time reports about your employee’s performance and the overall customer service experience.
