Enterprise and Small Business
VoIP Systems

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A full range of Fortune 500 features

PHONE SYSTEM

Virtual Receptionist

Auto Attendant is a powerful automated VoIP business service that replaces the need for a receptionist. Learn more about the benefits of an auto attendant.

Ring Groups

A Ring Group is a way for a group of extensions to share the distribution of incoming calls. Ring groups are also commonly known as Hunt Groups. Learn more about ring groups.

Number Porting

Bring your phone numbers with you when you switch to 8x8. Learn about number porting.

Music on Hold

8x8 Music on Hold plays recorded music or marketing messages while your callers are on hold to give your business a professional edge. Learn more about music on hold.

Directory Assistance

8x8 gives you the option to add your company name and telephone number to a Directory Assistance Listing provider. Learn more about directory assistance.

Hosted PBX

A virtual PBX is the modern alternative to costly, clunky PBX equipment that is tied to one location. Unite your whole company with a virtual PBX that is hosted in the cloud. Learn more about hosted PBX.

Softphone

The 8x8 Virtual Office Softphone transforms your computer into a feature-rich, web-based phone. Make, take and transfer calls, and more using your 8x8 Virtual Office voice service and it’s included at no extra charge. Learn more about the Softphone.

COLLABORATION FEATURES

Instant Messaging

8x8 Virtual Office includes easy instant message access to your contacts whether they are your colleagues on the same phone system, your Google App/Gmail contacts. Learn more about Instant Messaging..

Virtual Office Call Recording

8x8 Call Recording is an extension-level call recording service included with each Virtual Office Pro extension. Virtual Office Pro extension users can record their own incoming and outgoing calls, play them back, download, or delete them. Learn more about call recording.

Contacts Integration

Collaboration is easy when you consolidate and integrate your contacts with 8x8 Virtual Office Desktop. Have all your Gmail, Lync, Outlook, Office 365, Exchange and 8x8 phone system contacts at your fingertips. Learn more about Contacts Integration.

Presence

See who’s available, who’s busy with the 8x8 Presence feature. 8x8 Virtual Office lets you instantly see the status of other employees on your phone system. Learn more about the Presence feature.

MOBILITY

Virtual Office Mobile for iPhone

Get Your 8x8 Virtual Office phone extension to go…on your iPhone and iPad. Learn more about theVirtual Office Mobile app.

Virtual Office Mobile for Android

Get Your 8x8 Virtual Office phone extension to go…on your Android smartphone and tablet. Learn more about the Virtual Office Mobile app.

Softphone

The 8x8 Virtual Office Softphone transforms your computer into a feature-rich, web-based phone. Make, take and transfer calls, and more using your 8x8 Virtual Office voice service and it’s included at no extra charge. Learn more about theSoftphone.

EASY ONLINE MANAGEMENT

Online Administration

With 8x8, you get an easy-to-use administration portal, called the 8x8 Account Manager, for setting up and configuring your phone system, setting up extensions, Auto Attendant, and Ring Groups and more. Learn more about the Account Manager.

Virtual Office Online

Virtual Office Online is a web-based dashboard that allows Virtual Office users to manage and use their phone features online, from any computer.

It integrates a business softphone with online voicemail, corporate directory, instant messaging, presence, video calling and more. Virtual Office Pro users can also use it for fax, call recording and web conferencing. Learn more about Virtual Office Online.

Virtual Office Desktop

Virtual Office Desktop is a Windows and Mac application that integrates a business softphone with online voicemail, corporate directory, instant messaging, presence, video calling and more. Virtual Office Pro users can also use it for fax, call recording and web conferencing. Learn more about Virtual Office Desktop.

BUSINESS FEATURES

Unlimited Calling

Using 8x8 VoIP business phone service for calling substantially reduces your phone bills. Learn about our great plans that save you money every day.

3-Way Calling

With 8x8 it’s simple to add a third person to your two-way call to instantly create a 3-way conference call.

Business SMS

Business SMS for Virtual Office allows you to send, receive and track text messages to any of your personal or customer contacts from your Virtual Office Online, Virtual Office Desktop and Virtual Office Mobile applications. Learn more about Business SMS.

Call Forwarding

When it comes to call forwarding, you need maximum flexibility. You might want to forward calls one way if you’re on the phone, another way if you don’t pick up. With 8x8, you can customize your call forwarding rules just the way you want them. Learn more aboutCall Forwarding.

Conference Bridge

Why waste money on outside conference call providers when you can hold your conference calls right from your 8x8 Virtual Office phone at no charge? Learn about the conference bridge, included with your Virtual Office service.

Caller ID Blocking

8x8 allows you to block (and unblock) your Caller ID on outgoing calls. Learn about blocking caller ID.

Caller ID

With Caller ID , you can identify who’s calling before you pick up the phone. The number and name (if available) of incoming call appears on your display.

You can also customize your externalcaller ID for your business. Set it up so everyone has the same company name, or personalize it by extension.

Call Waiting

Call Waiting allows callers to reach you even when you are on the phone with another call.

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You will hear a beep indicating an incoming call. You will then be able to put your current caller on hold and answer the new call. You can continue to alternate between parties as often as you’d like. It’s like having two lines while paying for only one!

Call Transfers

Now you can transfer calls with ease. Choose either warm transfer or cold (or blind) transfer. With warm transfer, you announce the call to the person you are transferring the call to. With a cold transfer, you send the call directly to the extension without announcing it. Learn more about Call Transfers.

Do Not Disturb

When you need quiet time to finish a project, put your telephone in a state that will not ring and calls will automatically be forwarded to voicemail (or to a busy signal if voicemail is turned off).

Do Not Disturb (DND) is a great feature for when you are on a conference call, having an important conversation or just need to stop multi-tasking and focus.

Group Call Pickup

Group Pickup (or Group Call Pickup) lets employees answer incoming calls for other group members. Learn more about group call pickup.

Additional Ring Groups

A Ring Group (or Hunt Group) is a way for teams or departments to share the distribution of incoming calls. Nine ring groups are already included in your Virtual Office account.

You can have up to 130 ring groups and they can be ordered in sets of 1, 6 or 15.

Voicemail

Use our powerful business-class voicemail feature to view and listen to your voicemails online, have them delivered to your email box, or access them by phone. Learn more about Voicemail.

Group Intercom Paging

Group intercom paging is useful for making real-time announcements to a department, team or work area using the intercom feature on your Polycom phones. Intercom to specific paging groups or broadcast your page to all other Polycom sets in your office by choosing the emergency or priority group. Learn more about Group Intercom Paging .

Call Park

With the 8x8 Call Park feature, you can “park” a call in the cloud so other employees can pick up the call. A parked call can be picked up by any extension in your organization. Learn more about Call Parking.

Voicemail to Email

Voicemail-to-email is great way to save time and be more responsive to your clients. Your voicemails are delivered right to your email box as audio files so you can listen to them right away. Learn more about Voicemail-to-EmailM.

Internet Fax

8x8 Internet Faxing is a personal online faxing service included with each Virtual Office Pro extension. If you have a Virtual Office Pro extension, you can send and receive online faxes from any computer. Learn more about the Internet Fax feature.

Integration Coming Soon

PHONE SYSTEM

Instant Messaging

8x8 Virtual Office includes easy instant message access to your contacts whether they are your colleagues on the same phone system, your Google App/Gmail contacts. Learn more about Instant Messaging..

Virtual Office Call Recording

8x8 Call Recording is an extension-level call recording service included with each Virtual Office Pro extension. Virtual Office Pro extension users can record their own incoming and outgoing calls, play them back, download, or delete them. Learn more about call recording.

Contacts Integration

Collaboration is easy when you consolidate and integrate your contacts with 8x8 Virtual Office Desktop. Have all your Gmail, Lync, Outlook, Office 365, Exchange and 8x8 phone system contacts at your fingertips. Learn more about Contacts Integration.

Presence

See who’s available, who’s busy with the 8x8 Presence feature. 8x8 Virtual Office lets you instantly see the status of other employees on your phone system. Learn more about the Presence feature.