Set Business Hours For Flawless Communication
Set business hours to handle incoming traffic efficiently and project a professional image. Let your customers know your availability.
VoIP Business is the #1 choice for 10,000+ reputed clients
Route Incoming Calls To Different Destination Based On Time
Business hours allow you to redirect calls elsewhere when they arrive outside the designated hours. With VoIP Business, you can redirect your calls to voicemail, users, teams, IVR, or another number.
This feature makes you always seem available, even if you are not. VoIP Business lets you decide when to open your numbers for receiving calls. You can customise your calendar settings, create special flows, and route calls after working hours.
Business Hours Scenario In PBX
Suppose a technology company that provides software solutions to companies has a steady flow of customer inquiries but finds it challenging to manage incoming calls outside business hours. The company implemented a Business hours feature in PBX.
When a customer calls during business hours, the call is usually routed to the receptionist or relevant department. On the other hand, when calls are received after business hours, they are automatically directed to a pre-recorded-recorded message and routed to voicemail, user, team, or another number according to the users’ settings. This feature helps businesses enhance customer experience by providing clear communication and quick responses.
Benefits Of Business Hours Feature
Customised Hours
Define specific business hours for your organisation or individual users. Set different hours for weekdays and weekends, and adjust easily for holidays and special events.
Enhanced Customer Experience
Improve customer satisfaction by clearly communicating your availability. Let callers know your business hours, minimise frustration and improve the overall customer experience.
Automated Call Handling
Route customers to voicemail, other users, or numbers when they call outside business hours, and ensure that your customers receive an appropriate response.
Seamless Integration
Our Business Hours feature integrates seamlessly with other VoIP features, such as call forwarding, auto-attendants, and voicemail.
Flexible Settings
Adjust settings in real-time through our user-friendly dashboard. Modify hours, update messages, and change call routing options quickly and effortlessly.
FAQs
Yes, VoIP Business allows you to set business hours separately for each user, allowing you to handle calls efficiently and improve customer service.
Yes, our Business Hours feature is highly customizable. You can set unique hours for each day of the week and choose how calls are handled outside of business hours. This flexibility helps you tailor the system to your business’s specific needs.
Calls received outside your designated business hours can be automatically directed to a voicemail system, where customers can leave messages. Alternatively, you can also have options to route calls to another user, IVR, Teams or number.
Calls received outside your designated business hours can be automatically directed to a voicemail system, where customers can leave messages. Alternatively, you can also have options to route calls to another user, IVR, Teams or number.