Frequently Asked Questions

The answers and details you need to plan your migration to the cloud.

How do I make calls using VoIPBusiness? Do I have to dial a special number?

No, there is no need to dial a special number. Making and receiving calls with the VoIPBusiness service is the same as with a standard telephone/mobile. For calls within the UK you have to dial the full number including the area code and for international calls dial 00 followed by the country code. To dial other VoIPBusiness users, simply dial their VoIPBusiness ID from your VoIP Phone. All calls to other VoIPBusiness users are absolutely free.

So I can cancel my existing phone contracts?

That’s up to you. You don’t need an existing landline or mobile contract to use VoIPBusiness. Of course, if your internet connection is provided through your landline or mobile, you’ll still need that.

Are there any monthly charges or hidden costs?

No. It’s FREE to sign up with VoIPBusiness and there is no monthly subscription fee or any hidden costs associated with the standard service. When you sign up with VoIPBusiness, you will have to top up your account to make and receive calls.

Can my employees use mobile devices with VoIP?

VoIP can be easily setup and configured for use on most mobile devices. There are many third-party VoIP clients available for major mobile OSes and quite a few vendors offer their own dedicated client that can be used by employees.

How much mobile data does VoIPBusiness use?

As a general guide, VoIPBusiness will use approximately 1mb of data per minute. This can be variable, depending on which additional features you are using. VoIPBusiness data consumption is at most equivalent to most other IP or cloud-based systems.

Who can I call with VoIP?

Anyone with a phone number, you can also conference call more easily and call internationally for much less when using VoIP.

Will VoIP work in an emergency?

Unlike regular landline phones, VoIP phones require power in order to make calls. Therefore organizations should either provide for a backup in case the power goes out in an emergency or add the IP phones to the existing solution.

How do I use VoIP to receive a call?

Pick up the phone and answer the call. A greeting is usually appreciated. Kidding aside, VoIP should seamlessly replace your current phone service. If you are using a softphone, you will need to have your computer on and the softphone program open in order to receive the call. Then you should just have to click to answer.

I am moving soon, can I take VoIP with me?

Yes, VoIP phones work with an IP address. IP addresses don’t have physical locations, so that means that you take your IP phone to any physical location that has high-speed Internet.

How to enable call forwarding?

Step 1:

LogIn into your portal Section.

Step 2:

Click on the Admin Dashboard button on the top right side of the page.

Step 3:

Click on Users on top left side of the menu.

Step 4:

Locate the user for whom you are trying to set up this call forwarding. Then Click the View button on its far right side.

Step 5:

In the Dialog box that shows up select Extensions from the top tabs, then click on Call Forwarding Setting from the left menu. Here you can change the call forwarding setting for this user.

How many types of Call Forwarding are there?

There are seven types of call forwarding options available in VoIPbusiness:

  1. Voicemail
  2. Telephone Numbers
  3. Extensions
  4. IVR
  5. SIP Links
  6. Ring Groups
  7. Conference Room

Does VoIPBusiness support 911 calls?

Yes! See our Emergency Call Regulations for more information regarding E911.

When and how will I be billed?

All invoices for your account will be sent via email. You will be billed a month in advance. For example, your November 1st invoice will be for your November service, any additional charges on your invoice will be from the month prior.

How do I add extra users to my portal?

VoIPBusiness is self-service, so just add users using the apps in just a few clicks.

Does it cost anything to receive calls?

No. Receiving calls is free of charge.

Is it more expensive to call an '03' Number?

No. Calls to ’03’ Numbers are charged by all operators at exactly the same price as calls to ’01’ and ’02’ numbers.

What are the benefits of switching to a VoIP system?

1. Businesses typically save between 40%–90% on the cost of their telephone system when moving from a traditional system to a VoIP system.
2. Hosted VoIP services do not require customers to manage and maintain expensive on-premise equipment, giving you more time and money to focus on running your business.
3. VoIP systems often offer greater mobility in managing and using your telephone system. Online portals allow for quicker changes to your system, and many VoIP companies offer smartphone apps so you can make and receive your business calls on the go.

What happens if I can't transfer my number?

You can still use VoIPBusiness’s services as a second phone line.

How long does porting / transferring a number take?

It varies. Mobile numbers are really straightforward and take a couple of days. Other numbers can take anything from 7 to 20 days depending on the provider we are transferring from. The process is quite old-fashioned and very fussy. Unfortunately, it’s not something that we’re in control of, but we’ll always do our best to speed up the process for you.

Do I need broadband?

Yes. To use VoIPBusiness you’ll need a broadband connection.

How do I make calls?

It couldn’t be easier. Go to your Portal Section. You will see a dial pad and your phonebook. You can call on any number using the dial pad or if you already have that number in your phonebook then just go to the phonebook and dial from there.

What is an '03' Number?

They differ from numbers beginning ’01’ and ’02’ in one important respect – they are non-geographic; that is to say an ’03’ number may be used anywhere in the UK. Calls to ’03’ numbers are charged at standard UK National Rate – exactly the same cost as calls to numbers beginning ’01’ and ’02’. Numbers beginning ’03’ are not premium rate numbers.

Which countries are included in the EU call package?

In addition to the UK, the EU Call Package includes calls to landlines and mobiles in: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal, Romania , Sweden, Slovakia, Slovenia and Spain.

Are VoIP Calls safe for business purpose?

VoIP processes with extremely strong, 256-bit AES encryption. However, others are not as careful. Although encryption does enhance your safety but it doesn’t guarantee it. Your own computer could be the weak link in your VOIP security chain. For example, if your PC is infected with malware then whoever is controlling the malware might be able to check your phone calls and get hold valuable information off of them.

Can I use my VoIP number when I am travelling?

Yes, VoIP gives you the facility of using your VoIP service wherever you travel on condition that you have a high-speed Internet connection, a VoIP phone adapter or a mobile app. Through any of the mentioned mediums you can call, it’s just like dialing from your home or business. There are no additional charges to worry about.

Can VoIP give me a number of an area code other than mine?

Yes, your VoIP provider might allow you to choose an area code of another area in which you are not living. For Example, if you live in Austin and select a New York number, you will NOT have to pay any long-distance charges while calling a New York number, despite of where you call from. However, your “local” calls, in Austin, will be charged long distance, furthermore, when your friends will call your New York number from Austin they will have to pay long-distance charges.
In addition, the majority of VoIP providers offer virtual numbers (also called “virtual extensions”). This feature helps you obtain a number from a different area code along with your current area code. If you have relatives living in another city, they can dial your virtual number to reach you, which can also help them save the cost of long-distance charges.

What is the difference between making a local calls and a long distance calls?

There are no differences in terms of technology or how you dial the number. However, Call charges, differ from plan to plan. Charges for long-distance calls are typically quite low. Moreover, a lot of VoIP providers provide unlimited long-distance plans. Therefore the long-distance call is free!

How to make calls with VoIP?

There are three different methods to make VoIP calls:

  • From your PC through the provider’s online Portal.
  • From your VoIP handsets.
  • From the VoIP Mobile App.

What are the Advantages of VoIP?

1. VoIP is very easy to Install, Configure, and Maintain.

IP Phones are uncomplicated to install, even for the people who have limited technical knowledge. Instead of needing someone come and run phone wiring through your facility, you just need to set up an IP Phone and be all set to go quickly.

VoIP software makes it uncomplicated and low-cost to insert new users and a suitable web portal makes it simple to move, add, or modify the system’s configuration. You won’t be installing any VoIP hardware to install, you will only require IP phones, and moreover you don’t even have to install software.

2. VoIP Scales Up or Down Effortlessly

It is not always simple to calculate how many phones you will require over the next year, and if you have a conventional phone system, you have to estimate cautiously to steer clear of spending money on phone lines you won’t utilize.

All this goes away with VoIP systems. If you choose VoIP for your business then you can add an extension the moment you insert a new employee, and if an employee leaves, you can simply relocate or remove the extension.

3. Employees’ Numbers Follow Them Wherever They Go

Do you need to rearrange or expand your office space? A VoIP phone system lets every user access a suitable web portal to reconfigure the system at any time. Hosted VoIP phone systems are also excellent for businesses that have field workers or workers who travel a great deal. You can divert calls to anyplace in the world through the cloud-hosted VoIP phone system features.

4. A variety of Call Features Are Supported

Every conventional call system features you expect are available in VoIP systems, which includes call hold, call transfer, call hunt, conference calling, find me / follow me, and auto-attendant phone menus.

5. Older Technology Like Fax Is Supported

Virtual faxing (also known as IP faxing) is an additional feature of VoIP phone systems. Yet in the age of email and instant communication, there are a number of instances when faxes are essential. Without the requirement for any paper or toner, you have the ability to send and receive faxes through the email account you previously have with a hosted business VoIP system.

6. Hosted VoIP Saves Businesses Money

Saving money is one of the most significant features of Business VoIP phone systems. Legacy systems are known for being expensive. Setup used to be invasive, reconfiguration needed time and physical system changes, and maintenance and repairs could be rather costly.

However, VoIP systems, you not just save on the expenses of installation, calls themselves are drastically less costly. If your business makes a large number of international calls, business VoIP phone systems provides you the savings you need to have a great phone system without an enormous capital investment.

7. VoIP Integrates With Other Business Systems

Because VoIP calls are internet-based, hosted VoIP systems are comparatively easy to incorporate with the business applications you use every day. You can do things such as placing outbound calls via Outlook or any other email client, or raise a consumer record with that customer’s inbound calls.

Voicemail accounts are available through email for employees who travel, and you can even get voicemail transcription with a number of hosted VoIP phone systems. This characteristic transcribes voicemail messages into text and routes them to your email account, thus you don’t have to be concerned about taking notes while conversing.

Is there any mobile VoIP provider available?

Following mobile VoIP providers work with VoIP apps on iPhone, iPad, iPod Touch and Android:

  1. Altotelecom Business VoIP Provider: Calls cost less than 1 cent per minute to the United Kingdom, Canada and United States.
  2. Us VoIP Phone Service: calls through this provider cost less than 1 cent per minute to the United States, Canada and United Kingdom.

Can a VoIP user have 2 VoIP phones simultaneously?

The feature that you need is called ‘shared call appearance (or shared extension).

This feature is not available on VoIP business. You cannot register two extensions “1234” simultaneously. The last one to register would get the incoming call. What you can do is that, you can set up a ring group with different extensions in it. Then you can use the “Ring all” strategy so that all the extensions registered in the group ring on an inbound call. However, the “follow me” feature also performs the same function.

Is adding a VoIP service provider costly?

The best benefit of switching to a VoIP system is its pricing. Usually, VoIP offers cheap local and international calls as compared to a conventional phone system. There is not much hardware involved and the provided solutions also enhance the access to call reports, call recordings and call forward settings. All together cost of getting a VoIP system is inexpensive.

What is Your Current PBX Setup?

If you want to get VoIP phone services then first you need to decide if you need to integrate with your current PBX setup or establish a different Cloud PBX system.

  • On-premise PBX: your onsite PBX needs standard updates and maintenance for which you are in charge. Existing hardware usually supports IP phones and the call server supports IP signaling and network routing.
  • Hosted PBX: your provider hosts and manages your PBX as a service from an off-site location or in the “cloud.” The main advantage is that maintenance and upgrades come with the service from your provider.
  • Hybrid PBX: a number of providers (AVOXI is one) integrate with your on-premise PBX hardware or your Hosted PBX to provide VoIP services for your local and toll-free virtual numbers. This integration might need VoIP gateway hardware in exceptional cases. The majority integrations are complete with a SIP trunk or IP address forward.

How Does Pricing Vary Based on PBX Setup?

Although there are several VoIP providers, the kind of PBX you have affects the total cost of your VoIP service.

On-premise PBX:

  • Facility and number of available ports on your PBX server decide whether or not you have an adequate system to handle VoIP services.
  • It can be rather costly to upgrade hardware. Generally it costs from £500 to £1000 for an onsite PBX system per user.
  • However, the upside of new PBX system is that it has IP port or CTI (computer-telephony integration) which is used to install VoIP services into the business phone system.
  • Usually for the configuration and management of an on-site PBX requires a committed technical worker or an outsourced technical vendor.
  • If your business has 40 or more workers, an on-site PBX might be a feasible alternative. You just have to factor in the price of ongoing maintenance and upgrades.
  • In order to add features to your phone system, it will cost you extra charges and may require outside services to implement. Your VoIP provider will give you a virtual phone number along with monthly subscription services and usage charges.

Hosted PBX:

  • Saving money applies as there is no need for installation of hardware or any maintenance cost with a hosted system. The provider is responsible for all the upgrades and maintenance that is required.
  • Business-class phone features are usually standard. There are several providers who charge for the additional features. IP phones and soft phones work with IP PBX. You just need a computer and headset, and you’re ready to call. Hosted PBX also supports remote access and remote workers as long there is a working internet connection. Majority of Hosted PBX providers offer configuration, training and operational support which means a non technical employee can administer your system.
  • There are a lot of plans on the market which offer bundled packages, monthly subscriptions and unlimited plans.
  • Prices range from £14.99 and up depending on the services and geographies. Usually voice usage charges are additional. Discounts are available for paying for a year vs. by month.
  • Contrast cost, coverage, and services with select VoIP providers to settle on the well suited for your business requirements. Accurate pricing depends on your particular requirements.

Hybrid PBX:

  • A hybrid solution is often viable to integrate with an on-site (and regularly outdated analogue) PBX.
  • Integration with an analogue onsite system typically needs a gateway or IAD (Integrated Access Device) connected to a port on your PBX server.
  • IADs differ in cost from the base price of the hardware to monthly subscription expenses. for instance, the charges consist of non-recurring fee of approximately £100 to £375 for the hardware and setup along with charges that vary from £120 to £450 per month.
  • In a number of cases, the charges consist of free minute bundles for the US and Canada.
  • A gateway solution lets you carry on with an existing phone system whilst adding extra facilities with new VoIP numbers. It is particularly functional for international calls while using the on-site for local, conventional call traffic.
  • On the other hand, your VoIP provider might forward virtual numbers to a SIP address or phone number. An analogue PBX will probably require an IAD/gateway to allow the SIP address.

What are taxes and fees for VoIP?

Other than the services charges for Junction Networks Services, surcharges, taxes, fees and additional charges might be applied to your monthly bill and any financial additions to your Prepaid Balance, based on the kind of service you have, your geographical location and customer-entered 9-digit zip code, between other factors.

Federal Communications Program Fees

Federal Universal Service Fund (FUSF)

According to the Telecommunications Act of 1996 Junction Networks give to the Federal Universal Service Fund (“FUSF”) based on income derived from certain Services.  The FUSF helps to make phone service reasonable and accessible to every resident of UK, including customers with low incomes; those living in areas where the cost of providing telephone service is high; public schools and libraries; and rural health care providers.  The FCC gives the administration of the FUSF to the Universal Service Administrative Company (“USAC”).  Every quarter, USAC announces, and the FCC consents a “contribution factor.”  The contribution factor is a percentage of the entire interstate/international end-user profits that the carrier is accountable for contributing to the FUSF in order to maintain the FUSF System.  As allowed by FCC policy, Junction Networks has decided on to bill FUSF as a separate line item to end-user consumers.  Depending on such regulations, the Company just bills FUSF line item charges in an amount equivalent to the quarterly contribution factor presently in effect.  This is a permitted pass-through cost however not a tax or charge mandated by the government is.

Cost Recovery Fee (CRF)

A charge called “Cost Recovery Fee” will apply to every invoiced and prepaid amounts collected by Junction Networks. This charge is made obligatory to recover costs linked with compliance with the Company’s legal, regulatory, tax, intellectual property and other compliance-related costs, including, however not limited to the following:

  • Costs that are related to ensuring client privacy protection;
  • Costs that are related to ensuring anti-fraud protection;
  • Contributions and/or charges linked with telecommunications services for the sight and hearing impaired, local number portability, and administrative costs;
  • Bills and expenses related to compliance with Federal regulatory programs and yearly FCC regulatory fee obligations; and
  • State and local tax and regulatory compliance obligations.

This is a permitted pass-through cost however not a tax or charge mandated by the government is.

Federal Telecommunications Relay Services (TRS) Fund

The Telecommunications Relay Services (“TRS”) Fund was founded by the FCC in 1993 to repay TRS providers for the expense of providing interstate TRS services.  TRS services are a telephone transmission services that give hearing or speech-challenged people with the ability to utilize a conventional telephone.

According to the FCC’s rules, Junction Networks have to give a percentage of its interstate and international end-user telecommunications services and Interconnected and Non Interconnected VoIP revenues to the TRS Fund.  Furthermore, Junction Networks might gather these charges from consumers. The contribution percentage differs yearly.

Local Number Portability Administration (LNPA)

Local Number Portability (“LNP”) is a consumer’s capability to keep existing phone numbers when switching to another service provider.  Junction Networks have to give LNP, and contribute to the FCC’s LNPA program, designed to disperse the expenses of administering LNP.  Junction Networks pays a proportion share of the LNP operating cost in every region in which it operates and has consumers.  This charge differs regularly by region.

Yearly Regulatory Fee

Junction Networks, as an interstate service provider, ought to pay a yearly regulatory fee to the FCC.  This fee varies yearly.

State and Local Taxes

States, counties, cities, and special taxing districts might evaluate different taxes on Junction Networks’ Services and/or phone sales.  These could include particular taxes on communications services, sales, use and excise taxes, gross receipts taxes, property taxes and others. Junction Networks gathers applicable taxes from consumers and remits them to the taxing authorities.

State and Local E911/911 Fees

A number of states and localities need Junction Networks to gather a fee to help support state and local Enhanced 911 (E-911) Funds.  These funds support state and local 911 services.  The fee varies by state and locality. Junction Networks gathers the fees from consumers and remits them to the different fund administrators.

State and Local Regulatory Fees

State USF

In addition, Junction Networks might be requisite to contribute to State Universal Service Funds.  The funds might be used to help in providing universal service and to support a range of other programs at the state level. Junction Networks gathers applicable charges from consumers.  These charges are permitted pass-through fees however are not taxes or charges mandated by the government.

State Telecommunications Relay Services (TRS) Funds

There are states that may also need contribution to state Telecommunication Relay Services (“TRS”) funds to balance for the cost of providing local transmission services that give hearing and speech impaired people with the ability to use a conventional phone. There are a number of states that need Junction Networks to gather this fee and pay it to the governing authority.

Junction Networks gathers all the applicable charges from consumers and pays them to the relevant authorities.

Is VoIP Business contract based service?

Yes a contract is made before getting a VoIP Business system. Before you sign a contract with any business VoIP provider, you need to make sure to request all the basic information and practices in written form. You should be aware of such details as startup costs and monthly changes, any limitations or costs on the portable phone numbers along with exact number of features which are included in the service package you select. You should also be aware if international calling is included, the charges for additional features and the extent of customer care and technical service given to you. There are other important features to be known such as whether your provider is offering you a money back guarantee and if they charge any cancellation fees. It is useful to decide before signing up for VoIP services if there are any sort of hidden charges assessed by your chosen provider.

What is SIP trunk and what are its advantages?

SIP Trunking is a system trough which business phone systems can operate by an internet connection instead of a conventional phone line.

Advantages of SIP

Costs less – SIP is very cost effect and saves money on your business phone

Scales easier – Makes it effortless to scale your operation pain-free

SIP is reliable – it offers increased phone service reliability

Furthermore, when you resell SIP trunking services, you will be able to offer your customers these seven primary benefits. Let’s take a look.

Scalability

SIP trunking services are made to meet your needs; it allows additional trunks and channels with DID to enable in few minutes, not weeks, like conventional PSTN phone lines.

Consolidated Network Management

The management and monitoring of the PSTN network is no longer required with SIP trunking, as SIP trunks runs over your data network. This reduces your requirement to maintain and support two different networks.

Redundancy

When you use SIP trunks, you can employ several providers, which gives you the failover facilities in case your network connection goes down, in case there is an outage.

DIDs

SIP trunking services use DIDs (Direct Inward Dials) that permits every worker to have their own SIP line, which provides you with excellent facility and flexibility in your calling.

Local and Toll-Free

If you use SIP trunking services, it allows you to get both local and toll-free numbers, both numbers pointing to the same SIP trunk.  It also enables you to have local numbers where you do business and you don’t need to have a physical office in that area.

Unified Communications

You can use SIP trunking services as a port of Unified Communications, IM, data and video.

ROI

As compared to conventional PSTN line SIP trunks provide you with a return on your investment quickly, with a lower starting capital expenditure and more money savings.

Do I need to keep my computer turned on always to keep VoIP phone on?

No, you can only use VoIP if you have a working internet connection even if your computer is turned off. You just need to plug your telephone into the VoIP telephone service.

Can I have my Existing phone number and use VoIP Phone?

In majority of cases you get to keep you existing phone number and can transfer it which allows you to receive all you calls through VoIP. However, everything depends on whether you have a service in the city where your telephone number is located.

How expensive is VoIP?

There are a lot of VoIP providers in the market. However PBX type of VoIP affects the total cost of your VoIP service.

On-premise PBX:

  • The availability of ports and capacity of your PBX server determines if or not you posses a system which is suitable to handle VoIP services.
  • Upgrading hardware can be costly. Usually charges for an on-site PBX system range from £500 to £1000 per user.
  • The benefit of newer PBX systems is that they have an IP port of (computer-telephony integration) which makes it easy to install VoIP services into the business phone system. Usually to configure and manage an on-site PBX needs a dedicated technical worker or an outsourced technical provider.
  • If you employ 40 or more workers, an on-site PBX might be a feasible solution. Just keep in mind the cost of ongoing maintenance and upgrades.
  • Adding new features to your existing phone system costs a lot of extra charges and it also requires outside services to implement.
  • With VoIP you provides gives you a virtual phone number which has monthly subscription services together with usage.

Hosted PBX:

  • Hosted PBX is cost effective because there is no need for hardware, installation or any maintenance charges. The provider is responsible for all upgrades and maintenance.
  • Business-class phone features are usually standard. A number of providers charge for add-on features.
  • IP phones and soft phones work with IP PBX. You just need a computer and a headset to be ready for calls.
  • Hosted PBX supports remote access and remote workers only if there is an Internet connection.
  • The majority Hosted PBX providers include configuration, training and operational support, which allows a non-technical worker to administer your system.
  • There are a range of plans on the market which includes bundled packages, unlimited plans and monthly subscriptions. Prices range of these plans can go from £14.99 and up depending on the services and locations. Usually voice usage charges are additional. There are discounts available for paying for a year vs. by month.
  • You should always compare the cost, coverage, and services with specific VoIP providers to select the best fit for your business requirements. Accurate pricing depends on your particular needs.

Hybrid PBX:

  • A hybrid solution is often practicable to integrate with an on-site (and regularly outdated analogue) PBX.
  • Integration with an analogue onsite system typically needs a gateway or IAD (Integrated Access Device) connected to a port on your PBX server.
  • IADs differ in price from the base price of the hardware to per-month subscription charges. Such as, your price can consist of a non-recurring charge of about £100 to £375 for hardware and setup, plus you may have charges that range from £120 to £450 monthly. In a number of cases, the charges consist of free minute bundles for the UK.
  • A gateway solution lets you carry on with an existing phone system whilst adding extra facilities with new VoIP numbers. It is particularly functional for international calls while using the on-site for local, conventional call traffic.
  • On the other hand, your VoIP provider might forward virtual numbers to a SIP address or phone number. An analogue PBX will probably require an IAD/gateway to allow the SIP address.
  • Alternatively, your VoIP provider may forward virtual numbers to a SIP address or phone number. An analogue PBX will likely need an IAD/gateway to accept the SIP address.
  • Request your VoIP service provider to walk you through what works best for your business requirements. The overall costs depend on your business needs. Not all VoIP providers offer the full array of options to integrate VoIP services into current systems. Be specific in what you require, where you make calls, where you receive calls and bandwidth for Internet connectivity.

Difference between VoIP Phone and Traditional Telephony?

Traditional telephony typically uses analogue voltage signaling through the copper wire to transmit sounds to a telephone. The copper wire is generally of a poorer quality (Cat-3), and maximum distance is only a few kilometers. Phones have to be in this range to be linked to the PBX. On the other hand, in VoIP phones, the analogue voltage sounds are converted to numbers and packed into “envelopes” called IP-packets. These IP packets are identical type of packet, which the Internet uses to carry web browsing and email across the whole world. The IP-packets contain the digitized voice which is carried across the company LAN (Local Area Network) or across the Internet to every distant user then they are unpacked from the IP-packets and converted back to analogue sounds so the recipient can hear the voice.

Since the Internet can carry these packets everywhere in the world, the distance limitation between phone and PBX is no longer just a few kilometers. It is completely viable for an IP-phone in New York to be connected to its PBX in Johannesburg.

Do I need a fast internet connection to use VoIP?

Yes, unfortunately, the dial up internet connections is not very fast for VoIP. You will need a broadband internet connection for example DSL or Cable which is needed for the high quality VoIP. The minimum bandwidth needed for VoIP is 88 kbps for both upload and download directions. If you are not sure of how much bandwidth you have then you can utilize the VoIP speed tester to know the speed bandwidth of your internet connection. Any business owners who wish to have multiple VoIP phone lines simultaneously must have more bandwidth then residential users.
A simple method to calculate how much bandwidth a business user may require is to multiple 90 kbps times the maximum number of business VoIP telephone lines the business will be using at any one time. Therefore a usual small office with 3 business VoIP telephone lines will require (3 times 88 kbps = 264 kbps) in both the upload and download directions. An excellent rule of thumb is to limit VoIP usage to no more than 50% of your maximum Internet bandwidth to make sure that you are constantly getting the finest quality signal.

What kind of Equipment is needed for VoIP?

Several users may believe that in order to use VoIP you need expensive and complicated equipment. However, in reality this believe is far away from the truth. The users of VoIP will need the right equipment to get the full benefit of the host services and features of the VoIP. The VoIP service is absolutely scalable which means the system is able to enhance or reduce to meet the user’s demand. There is a lot of hardware available in the market but don’t usually need the most of it.

It is important to start with the basics, users may require just one item (aside from service) a phone. VoIP usually generally just need a phone for most functionality. Majority of VoIP providers offer users virtual number service which forwards calls to your phone such as you mobile phone. Furthermore, these services make a number and voicemail that are separate from your existing personal number. By doing this, the users are also given with other features such as auto attendant and voicemail transcription. When it comes to appearance the given services can have a very positive effect on the company users. Such as, if a small business that uses VoIP services is able to appear like a big organization. Other than size, VoIP also gives companies the professionalism through the features and standardized operations.

What is the difference between VoIP and traditional landlines?

Traditional landlines typically use analogue voltage signaling through the copper wire to transmit sounds to a telephone. The copper wire is generally of a poorer quality (Cat-3), and maximum distance is only a few kilometers. Phones have to be in this range to be linked to the PBX. On the other hand, in VoIP phones, the analogue voltage sounds are converted to numbers and packed into “envelopes” called IP-packets. These IP packets are identical type of packet, which the Internet uses to carry web browsing and email across the whole world. The IP-packets contain the digitized voice which is carried across the company LAN (Local Area Network) or across the Internet to every distant user then they are unpacked from the IP-packets and converted back to analogue sounds so the recipient can hear the voice.

Since the Internet can carry these packets everywhere in the world, the distance limitation between phone and PBX is no longer just a few kilometers.

How does VoIP work?

It may be a mystery to small business and employees the way VoIP works. However, to understand its working process you and how it benefits to your company is explained below:

How VoIP Works: At a glimpse

VoIP phones, the analogue voltage sounds are converted to numbers and packed into “envelopes” called IP-packets. These IP packets are identical type of packet, which the Internet uses to carry web browsing and email across the whole world. Through VoIP you can call landlines and cell phones. You can also call from computer to computer, with both parties using microphone of the computer and also listening through the computers speakers or headsets.

To evaluate it is important to note that you can make or receive calls through landline telephones. You just need a analogue telephone adapter which is connected to a network. Furthermore, to make sure the best voice quality and security, you should consider using your VoIP or other communications systems on a private IP network.

How can VoIP Works for Your Business

The way VoIP works for your business is very simple: you just need to add voice to a data network; you will reduce the cost, enhance productivity and improve collaboration. You will also manage to save money by having one network to manage rather than two. You can simple add, move or change phone extensions and locations, it save you money and provides you with more flexibility.

Your workers can use your communication system from anywhere whether home or on road. Furthermore, wireless IP phones connect users to your commutation system and data resources for example customer information, whilst they are in warehouse, on the sale floor or anywhere where they have access to internet. Unified communications solutions for the small businesses go past the basic VoIP capabilities in improving collaboration. If you have a unified communication system then your employees can easily collaborate through voice, video chat, web conference and instant messaging. Workers can work together using every technology independently or all of them at the same time, and from a single, easy-to-use interface.

What is VoIP? What does VoIP stands for?

VoIP stands for Voice over Internet Protocol. VoIP works by converting the analogue voice calls into packets of data. Then these packets travel like any other kind of data, for example e-mail, over the public Internet and/or any private Internet Protocol (IP) network. By a VoIP service, you can call landline or cell phones.