Optimise Call Handling With Custom Call Tags
VoIP Business offers the smartest way to organise your calls. With the call tag feature, you can label your calls and sort them into different categories.
VoIP Business is the #1 choice for 10,000+ reputed clients
Organise And Prioritise Calls With Voip Business Call Tag
Call tags are customisable features allowing admins and users to place different labels on calls, helping them to track your calls based on specific business requirements.
The VoIP business call tag feature allows you to identify phone calls with a specific response. Each call can have multiple tags helping your agents to know customer history and communicate with them effectively.
Call Tags Scenario In PBX
Let’s assume a customer calls the support team with a query about system software updates. The PBX system routes the call to the support agent. The support agent listens to customer queries and tags the call as ‘System software update’. The agent provides the customer with the necessary information and resolves the inquiry during the call. Before ending the call, the agent updates the tag as ‘Resolved’. The agent can add a tag as ‘Follow-up Required’ if further action is required.
These call tags ultimately help the support manager generate a report to review the types of inquiries received.
Call Tags Scenario In PBX
Call Organization and Efficiency
Instantly categorise calls to ensure they are directed to the right department or agent to reduce wait times and improve customer satisfaction.
Enhanced Tracking
Keep a detailed record of calls with specific tags that allow you to monitor patterns, manage workloads, and identify areas for improvement.
Customisable Labels
With VoIP Business, you can create tags that fit your business needs, such as "New Lead," "Support Request," "Follow-Up Required," and more.
Improved Reporting
Use tags to generate detailed reports and gain insights into call volumes, response times, and team performance.
Simple To Manage
You can easily manage our custom call tagging through the admin portal for your internal and external communications.
FAQs
Yes, VoIP Business allows you to add multiple tags on a call. However, the limit of tags per call may vary depending on the plan you have subscribed to.
You can use call tags for various purposes, such as sorting calls into various categories, tagging unsuccessful calls to improve performance, and identifying patterns and trends.
Yes, you can fully customise Call Tags to suit your business requirements. You can create tags for different departments, types of inquiries, or any other categories that help organise and manage your calls effectively.
You can use call Tags to flag calls requiring follow-up actions and ensure no task is overlooked. Assign tags like “Follow-Up Required” or “Callback Needed” to keep track of pending tasks and delegate responsibilities within your team.
