Why Businesses should Switch to Internet Telephony or VoIP?

why should businesses switch to internet telephony

Today’s businesses have transformed their business communication from a traditional phone system to Internet telephony or VoIP. One aspect in the telecom industry is that the landline systems have not much evolved with time. The system is almost the same as what it was in the earlier 19th Century. With the latest advancement in the telecom industry, especially after VoIP telephony, many companies are now opting for cloud-based technology. This system is not just a cost-saving solution but also very useful in terms of functionality, flexibility, mobility, reliability, and advanced features that are used by many SMB’S around the globe. We will look in-depth, how Internet telephony has taken over the conventional phone system.

Keep reading to know why your business needs Internet telephony.

What is Internet or IP telephony?

Voice over internet protocol or Internet telephony allows you to make calls by using your existing Internet connection. The Internet phone calls can also be made with your current landline phone via the adapter. As VoIP allows communications over the internet, it doesn’t require any installations like conventional phone lines for each separate connection.

Researchers predict that VoIP growth will be over 115 million by the year 2020 to 2025 and the global VoIP users are expected to increase over £120 billion.

Read More: What are the two main advantages of Internet telephony? 

What is Landline?

A Traditional or landline system also known as POTS or PSTN use physical wires for each connection that stretch all over the world to make phone calls. Old PSTN systems were adopted over the hundred years ago and use Circuit switching method via LAN. The technology used in traditional phone lines is purely analogue that transmits voice signals over a packet of networks like physical switch-boxes that place calls and dedicated telephone is required to make the connection between two callers.

Here are some aspects of why you should choose VoIP telephony:

When analysing VoIP telephony vs. landline, it’s essential to understand both are different technologies. Choosing one for your businesses will have a significant impact on your business.

You competitors should not surpass you just because of your telephone system, and we will help you determine which solution is best for your business communication.

Internet Telephony vs. Landline call features 

Internet telephony offers many advanced features that are not possible with the traditional phone system. The features include Call forwarding, Call Recording, Voicemail to email, IVR, Conference calling, Call queue etc. all these advanced features are provided efficiency in the work field. Some of the VoIP features are discussed below.

Call forwarding: That allows your network to forward some or all incoming calls, if you are unable to receive pick calls. You can manage calls better by forwarding them to your mobile or any other number.

Voicemail: It enables callers to leave a message whenever you’re offline, so you can listen to it from anywhere through your devices i.e. laptop, tablet or even mobile phones. This way you don’t miss any important opportunities.

Call recording: This feature enables you to record some or all calls. You can use this feature for learning and practising sales initiatives. This can also help you in promoting your organisational development growth.

Call queue: This feature allows your team to work smoothly and effectively. With call queue, you can manage your staff and departments by routing calls to the available staff members when other agents are busy or unavailable.

Voicemail to email: It allows your organisation to receive all your voicemails as audio files directly into your inbox. You can listen to these audios from anywhere when you want. This can help you maintain your focus on important at hand and save your time.

On the other hand, the traditional phone system doesn’t offer a lot of features in contrast to VoIP telephony. Most traditional carriers provide voice mail, call forwarding and call waiting, but they come at a cost.

The notable feature of the landline system is that; it is tried and tested technology.

Here are the few advantages of using an Internet Telephony system


1. Cost-effectiveness

The main reason why businesses switch to IP telephony is its cost-effectiveness. VoIP calls are cheaper than landline calls and it offers low international call rates. There is no high installation or maintenance required. They come at low cost and can help you save up to 60% on overall cost.

2. Mobility

The IP phones are not dedicated to a particular location. It can be used to make calls through your mobile phone from everywhere as far as you have an internet connection. This mobility enables you to work remotely, and you can continually manage your teams’ activity. This is one of the significant benefits of VoIP phones.

3. Scalability & Flexibility

It is a massive factor that demonstrates the power of VoIP technology, as it provides your business a potential to grow. A traditional phone demands more financial investment when your business grows, they need equipment, licenses, taxes and other dedicated infrastructure. Contrarily, IP telephony is adjustable and expands with your business growth. As VoIP phone system is hosted in the cloud you don’t need to have the physical infrastructure to grow your business.

Read more: What are the impacts of Covid-19 on VoIP Market

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