Schedule rules and recording parameters for your entire office to deliver better services. VoIP Business lets you keep a record of all your important conversations.
Call recording helps businesses to enhance their performance and quality. There are a lot of reasons which require call recording such as to reduce the vulnerability of your company.
The other Reasons are to keep evidence for law purposes, increasing security, training employees, give employee reviews, verifying data, enhance customer satisfaction and improving call quality. You can record calls of single or all extensions.
Let’s assume Joe is a new sales agent and you want to assess his sales pitch to a real client. You turn the automatic call recording option for Joe and all his calls are recorded then on. You listen to his call and assess his performance. This way you can give him tips or tell him what works and what doesn’t.