Cloud Call Recording

Schedule rules and recording parameters for your entire office to deliver better services

VoIP Business Call Recording
Unified Communications
Integrations
Secure Meetings​

Call Recording System for Business

Call recording helps businesses to enhance their performance and quality. There are a lot of reasons which require call recording such as to reduce the vulnerability of your company.

Call Recording System for Business
Call Recording System
Recording System for Business
Call Recording
Call recording helps businesses
Queue Messaging
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VoIP Business Call Recording Benefits

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The other Reasons are to keep evidence for law purposes, increasing security, training employees, give employee reviews, verifying data, enhance customer satisfaction and improving call quality. You can record calls of single or all extensions.

Call Recording Scenario

Let’s assume Joe is a new sales agent and you want to assess his sales pitch to a real client. You turn the automatic call recording option for Joe and all his call are recorded then on. You listen to his call and assess his performance. This way you can give him tips or tell him what works and what doesn’t.

 
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Call Recording Scenario

Share Anytime You Need

The agent can stop and resume a recording at any time during a live call. This is useful especially if the customer has to share sensitive information.

VoIP Business Call Recording Benefits

IVR System

The feature allows you to download and play back the recording anytime you want.

More Advanced

You can easily choose the incoming and outgoing calls that you want voice call recorder to record.

Customer Satisfaction

You can save more than hundreds of recordings per account.

Better Control

You can use the default and custom announcements for calls.

Manage Customers On Phone

Virtual PBX Call recordings are stored in your account for 90 days.

Cut Down Calls

An email is sent to everyone who is enabled for Cloud Call Recording.

Queue Messaging

You can download single or multiple recordings for playback.

Activity Monitor

You can record conversations from any device.

Responsive

You can record calls automatically or on-demand.

Frequently Asked Questions

Once you activated the call recording feature for an extension. Then all the VoIP calls of that extension are recorded. You can enable the feature for a single employee or the whole staff. All the calls recorded can be played back and downloaded whenever you want.

Yes whenever a recorded call is removed from your system, the call log record still exists. If there is a call log record then the recording property will be deleted at that time.

You can record up to 100,000 recordings in your account. The recorded calls then are stored for up to 90 days in your account. You have the choice of downloading and playing back the recordings at any time.

Yes. Administrators can enable automatic call recorder for call queues. But, this option is only available for incoming calls.

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