Office Phone Systems with VoIP Business

We own a boutique jewellery shop in the West End, so there is heavy footfall, whether it's just people browsing in the shop or people calling us. We also have our workshops there, so VoIP Business made perfect sense to connect our phone systems. Reception, back office and also when another co-owner of the business and I are on the move, we can still monitor calls, track progress and improve our customer service. We really appreciate that we can be anywhere and still be able to pick up important calls from customers who have important & time-sensitive orders.

We are one of the largest suppliers of mobile phone accessories in the UK and we ship all around Europe as well. As we have a big customer service team in London & overseas, in addition of about 200 staff we employ, VoIP Business was perfect for us. We use their call centre feature to queue calls to our call centre overseas and also to our locally-based team. As we also wholesale to lots of retailers all across the UK, it is very fast-paced, so we can't afford any downtime in our phone systems. VoIP Business has been providing us with a reliable, zero-fault telephone system from day one.

We have just started rolling out VoIP Business for our teams. In total, our staff count is about 40 and we also have some contractors working remotely. So far, the entire on-boarding experience has been very pleasant as the phone system is modern, cloud-based and is quite easy to understand. They also provided us with tech support as they are a Managed Serviced Provider (MSP) as well. As an award-winning and highly commended player in the Fintech market, we're committed to providing the best investor relations experience, and VoIP Business allows us to hit those benchmarks.