Call Forwarding is one of the most important features of any modern telephone system. It gives you the ability to forward a call to another person, team or to other extensions.
Use call forwarding in our hosted PBX
The Call Forwarding feature allows you to forward calls to other employees in the same or different location. You can even forward calls to recipients outside your company. The feature does not work based on the pre-set criteria, it lets you forward calls in real time. Call forwarding can also be used to ring several numbers or devices in a sequence.
For example, if the 1st employee doesn’t answer the phone then maybe the 3rd employee can handle the call. This feature also allows you to forward calls to the voicemail of an intended recipient.
The business VoIP phone system allows you to manage all of your phone calls. The system provides you with a range of features to easily forward your calls on the basis of particular criteria which you can choose according to your business. You can keep all your customers satisfied by using this call forwarding feature.
Call Forwarding Scenario in PBX:
If one phones the business’s main number, then no one answers, then it could be forwarded to either another person in the company (should be user), or could be forwarded to a team (this could be a ring group), or could also be forwarded to a particular phone number (landline, mobile or international number as well). It could also be forwarded to a voicemail.
If Bill is calling on the company phone number ending in 8400, if no one answers after 30 seconds, the call can be forwarded to Riley (User), or the Sales Team (Riley is in that team), or could be forwarded to an external phone number, e.g, a particular Business Development Manager’s mobile number. Forwarding to the company’s central voicemail is also an option.
Benefits of the Call Forwarding feature?
- You can automatically forward all call to any phone number whether of your office, home or even mobile phone to make sure that your calls are getting answered.
- You can forward any call to any extension, phone number, and department or group sequentially and at the same time.
- You are allowed to specify the number of times the phone rings before the call is forwarded to the next phone number.
- This feature makes it a lot easier to forward calls on the basis of caller ID information, date, time and much more. It is a way to make sure that important callers get prioritised and routed to the right person or department quickly.
Want to fully try our call forwarding feature?
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