We recognise that as a VOIPBUSINESS user you entrust us with some of your personal information and it’s always been a priority for us to protect your data and to provide you with choices about controlling it.

Following the release of new EU GDPR regulations (May 2018) we have taken steps to provide complete transparency about how we use and protect your data. We’ve put this webpage together as a guide to answer some of the most common questions you might have.

You can find more specific detail about all of this in our Privacy Policy, but we’ve also provided the high level information below:

Security and data centre location

VOIPBUSINESS’s primary data and servers are hosted at Amazon Web Services’ (AWS) data center (located in London and Dublin). We may add additional servers in other locations in the future and in the event that we choose to do this, we will appendix these locations to this policy.

  • Network firewalls built into Amazon VPC, and web application firewall capabilities in AWS WAF allow us to control access to our applications.
  • We use data encryption protocols built into the specific AWS services in use.

We also use technical and physical controls designed to prevent unauthorised access to your personal data. We restrict access to personal data only to our employees who need to know this information in order to operate, develop or improve our service. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they do not meet these obligations.

Data retention

VOIPBUSINESS collects and retains various elements of your data during your relationship with us. In general we retain this data for a maximum period of 90 days if you choose to cancel your account.

We have provided specific detail about the data that we collect and retain, and where we store it. You can find this information underneath the GDPR button above.

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