Build an efficient call center
All within your budget and affordable. Gone are the days of having to dig deep into your business’s capital to shell out big expenses for a fully-working and effective contact center solution.
Complete cloud contact centre
with VoIP Business
We offer call center solutions to those businesses who wish to utilise omni channel routing, workforce optimisation, robust call analytics and voice as a service.
Enjoy the benefits of having low upfront costs, easy admin and agent management, affordable month phone rates, advanced call center functionalities and a highly scalable cloud Voip system.
See what our cloud call centre solution can do for your business:
- Easy to run and highly customisable call center add on software that runs in your browser.
- Make & receive calls, send chats and also route calls, all via your browser.
- Access complete customer history. This has a complete overview of past conversations.
- Plug in your existing numbers, just let us know, we’ll port them over. Or, just book a block of DDIs from us.
- Set up your call center in minutes with VoIP Business, all you need is internet and headsets, and your fab team members.
- Advanced call queuing features such as Intelligent ACD. skill-based routing, IVR trees and menus.
- Ability to set up call priorities to ensure most important calls to your business are answered in a timely manner with little or less downtime.
- Choose how your ring groups and pick up groups operate to make sure your best suited agents are able to answer relevant calls, whilst other calls are automatically attributed by customising the call patterns.
- Unlimited concurrent calls, no need to worry about limits or maximum capacity, our VoIP Business cloud call center solution handles it all.
- Customisable call experience: log all calls and prioritise how to answer to all those waiting in the queue. Also call record inbound and outbound calls at any time. You can also do internal calls for seamless collaboration with your colleagues.
- Holistic overview of team performance: Use our call analytics and dashboard features to extract manager’s insights from the call center system to improve customer service and support workflows.
All in the cloud
Scale with ease, no matter how many agents you have or no matter where they are based. Make live updates with minimal IT intervention, as with our call center system, you are less reliant on the IT manager. VoIP Business gives the freedom to agents and managers to work from anywhere whilst still making full use of the features and functionality of VoIP Business call center option.
Want to experience how easy our VoIP Business cloud call center solution is?