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Easily manage your business, maximise profits with our feature rich communications system.
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Easily manage your business, maximise profits with our feature rich communications system.
Never miss any important customer. Call Queues allow you to retain all the callers in a virtual waiting room. People waiting in the call queue can enjoy multiple features and be entertained at the same time through features like music on hold.
A Call Queue is a virtual waiting room that offers the callers with an option of remaining on the call while they wait for an agent to answer. With call queue system, businesses can manage large call volume with limited staff. Businesses can use prompts such as Music on Hold, special information, and messages about the business. In simpler words, Call Queues place incoming calls in line to be answered while representatives are busy with other calls.
Suppose someone is calling and the call goes into a queue. The rule is if the queue is empty, then call is forwarded to Joe, if Joe fails to answer, then it’s passed to Ricky. Now should Ricky be unavailable too, the system normally will pass on the call to the next available user, the call queue will go in a loop to retry Joe and Ricky.
If one of them is available, then the call will be connected. In the meantime, the call queue can initiate a greeting or music or hold mentioning “you’ve been placed on hold, all our agents are currently busy assisting other customers, please wait for an available agent, thank you”.
A busy line gives a very bad impression to any business. With VoIP Business upgrade the image of your business in a clever way without putting any constraint on your business resource.
IVR system automatically routes calls and places callers in call queues.
It is more advanced than a ring group and assigns calls based on a predetermined pattern.
It can improve customer satisfaction as it informs the callers about what’s happening.
Managers can monitor activity and review reports from the system.
Ability to better manage customers on the phone systematically and smartly.
Any missed customer results in lost profits for the business, eliminate all this with VoIP Business
Businesses can promote marketing campaigns within queue messaging.
If one has geographically dispersed businesses, it allows all users to function as one, and any caller would get the idea that the whole team is operating from one area.
Ring All – all users will be rung
Round Robin – anyone can be fairly targeted
Least Recent – the one who has least recently answered a call
Fewest calls – the one who has answered the fewest calls
Random – anyone can get it
A user can be placed in a call queue/virtual queue when waiting, you can also customise the greeting, the music on hold and also the message. You can also forward to a voicemail to leave their details, that voicemail can then also be forwarded to one or multiple users.
Call queuing is normally a premium feature for business phone lines. Call centers tend to use them all the time. This feature makes sure that customers who are calling are dealt with professionally. You find the call queue feature in our Premium package.
Definitely, that is one very important benefit of call queues, businesses in multiple locations can function as one team. For example, one of your companies might be geographically dispersed, in the US and one in the UK. This feature will allow users to think that they are speaking to one team even though there are two teams in two different locations.