Interactive Voice Response (IVR- Auto Attendant)
Interactive voice response is a telephony solution that allows you to interact with callers in your company phone system or call center using digit-enabled prompts (press 1 for sales, press 2 for billing, and so on).
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Enhance customer experience with a tailor-made IVR
Enhance Your Company’s Image
Offering your customers and prospects an interactive option as soon as their call connects reassures them of your company’s ability to respond to their request. An IVR allows you to convey a professional image over the phone to win your caller’s trust.
Personalize your PBX with VoIP Business
With a properly configured voice menu, your callers will be automatically routed according to their needs, avoiding unnecessary waits and repetitive conversations.
Enjoy the Ultimate IVR Experience
From simple and multi-level IVR, transfers to users and groups, and personalized voice messages and pre-recordings to call forwarding to an external number or call center, call queues and on-hold music…Ringover’s IVR can do it all. And, as always, right from your dashboard.
Forwarding to users or user groups
Use your interactive voice response to automatically send your incoming calls to the right people based on their skills. Create user groups by skill set or language, for example, to ensure calls always reach the most capable agent.
Multi-level IVR
Use your interactive voice response to automatically send your incoming calls to the right people based on their skills. Create user groups by skill set or language, for example, to ensure calls always reach the most capable agent.
Data-based routing
Use your interactive voice response to automatically send your incoming calls to the right people based on their skills. Create user groups by skill set or language, for example, to ensure calls always reach the most capable agent.
Forwarding to external numbers
Use your interactive voice response to automatically send your incoming calls to the right people based on their skills. Create user groups by skill set or language, for example, to ensure calls always reach the most capable agent.
Forwarding to external numbers
Use your interactive voice response to automatically send your incoming calls to the right people based on their skills. Create user groups by skill set or language, for example, to ensure calls always reach the most capable agent.
Set up your IVR in 3 minutes
Opening Hours
Select your IVR opening hours to welcome your customers.
IVR Menu
Define your IVR menu according to the different departments or call groups in your company.
Voicemail Message
Personalize your IVR voice messages in a few clicks with Ringover’s online studio.
More Benefits of IVR
IVR system automatically routes calls and places callers in call queues.
It is more advanced than a ring group and assigns calls based on a predetermined pattern.
It can improve customer satisfaction as it informs the callers about what’s happening.
If one has geographically dispersed businesses, it allows all users to function as one.
Ability to better manage customers on the phone systematically and smartly.
It allows us to cut down on voicemails and missed calls.
Businesses can promote marketing campaigns within queue messaging.
Managers can monitor activity and review reports from the system.
Get Started with Voip Business Today.
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