Interactive voice response is a telephony solution that allows you to interact with callers using digit-enabled prompts e.g. (press 1 for sales, press 2 for billing, and so on).
Offering your customers and prospects an interactive option as soon as their calls connect reassures them of your company’s ability to respond to their requests. An IVR allows you to convey a professional image over the phone to win your caller’s trust.
With a properly configured voice menu, your callers will be automatically routed according to their needs, avoiding unnecessary waits and repetitve conversions.
Auto-Attendant is a particular simplified application of IVR technology with the function of a virtual receptionist. Its main purpose is to greet callers and transfer them to extensions or departments in a company without involving assistance from a human receptionist.
Use your interactive voice response to automatically send incoming calls to the right people based on their skills. Create user groups by skill set or language, for example, to ensure calls always reach the most capable agent.
With multi-level IVR, take your business phone system to the next level. It allows you to create a multi-layer and structured phone routing menu, enhancing customer support management and improving lead generation.
Set up a team for every project and easily manage tasks through team messaging and built-in task manager.
Let your customers connect to an agent with the most relevant skills for handling their concerns. Skill-based distribution helps you to improve workforce optimisation, resulting in higher customer satisfaction.
It is a powerful feature of IVR that allows you to forward calls to an external number anytime. Implement IVR for better customisation, streamlined call handling and friction-free customer experience.
Select your IVR opening hours to welcome your customers.
Define your IVR menu according to the different departments or call groups in your company.
Upload your personalised messages and them to your library, and integrate those messages with the IVR.