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ring group voip feature

VoIP Ring Group for Efficient Calling

Ring groups are a traditional feature that is used in an enterprise phone system. It is an excellent tool for managing incoming calls within an organisation. VoIP system ring groups are more powerful as they offer a lot more options for the distribution of all incoming calls among a group of employees. Before we discuss how to set a ring group, we should understand the critical details of a Ring group and how it is beneficial. What exactly is a ring group and why you need one or more ring group in your office? What are Ring groups? A Ring Group is a method for several devices to ring whenever there is an incoming call. Anytime there is an incoming call it is connected to a ring group and every device which is included in the ring group will start ringing in precise order or simultaneously. You can change ring group details such as: The specific order in which the devices should ring. The number of devices that are incorporated into the group The duration of the ringing What to do if no one in the Ring group answers the call   Benefits of using a ring group? The ring group has two main purposes. First, the ring group is used to make sure that there is an even distribution of all the incoming calls between a particular number of employees. The office department such as sales, tech support, customer service, and project teams often use a ring group for this purpose. Secondly, the reason to use a ring group is to ensure that every caller does not have to wait for a long time before anyone answers their call. Once more this is a great and useful feature for tech support and the customer service teams. In addition, there are other groups such as managers and representatives who can handle very important clients by using the ring group. Read more: Briefly Explained All VoIP Features.  Are ring groups right for a small business? The majority of the above-mentioned examples are applicable for big corporations with a lot of workers and departments. However, the ring group can provide benefits for small businesses as well even if they only five or six employees. For example, let us assume a business with five workers in the office and no departments share their work according to the expertise of everyone. The business might not even have reception is to answer the calls therefore if they used a ring group then they could set up all their incoming calls to ring on every desk phone present in the office. Then whoever is free to pick up the call or is closest can answer the call. Let’s imagine another situation. If there is an office with three salespersons working in the same office then if they want all of them to have equal opportunities for closing the deal then the business can set up ring groups in a way that all the incoming calls cycle through every phone until somebody answers. How to create a ring group? Ring groups are extremely useful and provide a lot of benefits. A lot of providers give you some options in which you can setup a ring group. You might need to buy additional ring groups once beyond the provided free limit. Creating and administering ring groups is quite easy and quick. You can also modify the configuration settings whenever you want. You can add users to a particular group or remove them according to your current employees’ number within the office. You can also allow and disable them for particular period, obviously the workflow is going to be somewhat different for every VoIP service provider. However, the essentials will remain the same. You can choose the incoming calls number that the users within the ring group will get and configure what to do with every call.

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February 25, 2019
VoIP in the Office

Three Innovative Uses of VoIP in the Office

The phone system has always been as essential as water and power for businesses. every business needs a good phone system to rely on. it really doesn’t matter which provider is selected for the phone services. all the businesses only care about the overall cost of the system which was quite high with traditional phone systems. this is where the VoIP technology has brought a change. the biggest benefit of VoIP technology is its cost-saving and hence lot of organisations have switched over to VoIP services. however, it is time that Enterprises think of VoIP as a competitive benefit. you can implement VoIP services in an innovative way in your office which can give you an edge over your competition. the VoIP services are no longer a commodity because you can personalise and customise them according to your needs and workflow. Furthermore, you can also build an intelligent application through VoIP technology as the underlying platform. the flexibility that you get with VoIP services can actually help your business in a lot of ways which were either impractical or impossible with the traditional phone systems. in this article, we are going to discuss three innovative ways through which you can deploy the VoIP Phone services in your office. Innovative use of VoIP technology in the virtual office There are a few businesses who have dreamt of the extent to which the VoIP system could support virtualisation. VoIP is system that supports everything from call forward to multiple ringing devices simultaneously? you can also imitate a call centre environment using VoIP services and all the related features for your employees even if they are not working in the office space. now a lot of small businesses think that they do not need such advanced facility for their business but perhaps none of their workers work from home. however, that is the condition today and it is certain to change in the future. With VoIP you will be able to hire new workers from any location, you will not be restricted to eradicate potential candidate just based on their location. another way you can use this feature is that if you have offices in separate locations then you easily can move your workers from one location to another and they can have the same phone number where ever they go. VoIP means no more waiting for new cabling or any configuration. all your new employees do not need to wait for the phone lines and numbers as you can just add or remove phone numbers using a web dashboard just in a few clicks. VoIP and multifaceted routing rules At VoIP technology’s the current level of, it supports Complex routing rules. let’s assume a situation where is salesman must leave the office space for a training session. with the traditional system, he could transfer the incoming calls to Voicemail or have another employee handle his customers. he wouldn’t have any more options or control over how to treat the incoming calls. if we apply VoIP Phone services in the same situation then the employee could set priority rules for all the incoming calls for example. transfer all the incoming calls to a voicemail if there is no answer. forward all the incoming calls from a manager to a personal mobile number but not if it is the weekend or after working hours. if an important customer calls then call routing can be set up to a particular employee and an instant message can be sent to their mobile? send transcribed Voicemail to email as an attachment with the original VoIP message. All these routing rules may appear complicated however VoIP Phone systems easily handle this today. you do not even have to spend a lot of time setting the rules up or an expert to do it. a lot of VoIP services enable you to establish these rules with a user-friendly interface. however, providers are working to take this feature to another level. now think about all the time you can save if your system was smart enough to implement all of these routing rules on its own. the caller will not reach the wrong individual and your employees would not be bothered when they are busy. Using a VoIP system as an extension of your brand when was the last time when you thought about the hold music? The music which allows your caller to hear when they are waiting to speak to a service provider. what about a voicemail message holiday greeting or any other audio touch point? The truth is that a lot of small businesses do not have the time to think about building their brand. hence before VoIP, you did not have the means to build your brand over the phone. a lot of VoIP services allow you to use the tools to customise the feature of hold music, Voice recordings and Voicemail prompts etc. you can select from hundreds of samples and have the one which represents your brand correctly. you can also swap the music out at the movements notice. how is this useful? Let’s think about the brand-building opportunities where you can customise recordings according to the time, location and season of your callers. suppose you have a client in different countries each area will have its own holidays and festivities because if a caller from one country hears custom greetings that might not be appropriate for their location to them it would be a random message which has no meaning. There you have it. do not just use VoIP services in the same always. recognise this opportunity to rethink the way you do your business every day.

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February 12, 2019
business voip system

A Brief Introduction to Business VoIP System

The communication world evolved a lot over time. The modern communication has been taken over by Business VoIP. However, a lot of businesses are not yet familiar with the technology of VoIP. But, it is not hard to know the idea behind this technology. In simple terms, a business VoIP phone technology leverages the data and internet networks in order to transmit the phone calls as compared to the traditional office telephone system which depends on the Public Switched Telephone Network (PSTN). The business VoIP technology is not that difficult to explain as well. The small business VoIP phone systems convert the sound of voice call into digital data packets like email or documents. The end-user of the service receives those digital data packets which are then translated back to the audio. This might appear as an oversimplified explanation and it may be somewhat true. Nowadays the business VoIP phone systems are equipped with a lot more advanced and sophisticated set of calling features. Consumer VoIP vs. Business VoIP System Nowadays the traditional phone line which was employed as a main channel of communication has been replaced by the consumer VoIP. The traditional phone lines do not provide the advanced features apart from the basic voicemail or caller ID features. On the contrary, the business VoIP was created to substitute the enterprise telephone system which businesses employ to connect their staff internally with each other and externally to the public network. The business VoIP provides a variety of advanced functionalities like conference calling, auto attendant and IVR. A VoIP phone system is actually perfect for small businesses since it allows small businesses to conduct conferences and meetings without having to commute to a certain location; as a result, the transportation and the accommodation charges are extremely reduced. Furthermore, the business VoIP is integrated into the user’s company phone which allows them to make and receive calls from anywhere with an active network connection. Different kinds of Business VoIP The basic two kinds of VoIP phone systems including on-site and hosted VoIP phone services. The former is owned and managed by the business through a devoted team of IT experts, whereas, the latter transmits the PBX functions through the internet. The Hosted VoIP phone system does not need any big financial investment and resources; therefore, it is a great choice for the small and mid-sized businesses. A hosted cloud-based business VoIP phone system needs a high internet bandwidth capacity and a fast internet connection to make sure that it works flawlessly. Furthermore, the network equipment has to have Quality of Service (QoS) optimised to guarantee a reliable and high quality of calls throughout the peak hours. In conclusion, a few businesses might be capable of carrying out their operations with conventional office telephone systems; nonetheless, the VoIP phone system is essential for a lot of businesses to survive in this fast-paced and dynamic work environment.

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February 11, 2019
Best Business VoIP Providers 2020

12 Best Business VoIP Providers 2018

  Most of the businesses in the UK now prefer VoIP phone services. Therefore, now there are a lot of different VoIP providers who offer a variety of VoIP services and products. However, this raises important questions of how you to choose from so many providers? Remember, it is essential for you to compare the features and their benefits before you select a provider according to your needs. This article is meant to make this comparison easier for you. There are a few factors which influence your decision such as features, products, cost and installation. You should consider all of these factors if you want install a new communication system in your office. To make a decision you need to compare the key details about each top VoIP provider in the UK. Mitel: Established in: 1972 Summary: Mitel has more than 60 million clients in more than 100 countries. The company has become a major player in the business communication system. Mitel provides on-site system through the cloud or as hybrid of the two. Right for: Mitel services are suitable for every size business. Mitel offers three different cloud based systems which are available as part of MiCloud to provide for businesses of every size, these are: MiCloud Office MiCloud Business MiCloud Enterprise The billing of Mitel’s cloud based phone system is done on basis of per user; hence new customers can be promptly added as necessary. Top features: MiCloud: MiCloud is a cloud based system created by Mitel, this system does not need any type of hard to be installed except for the phones. Global: Mitel has several data centers across the world which provides full coverage to its customers regardless of their location. The company also has its own mobile app which allows the users to make and receive calls while they are on the go. Up-to-Scratch: MiCloud provides a consistent solution to a fast-paced company that cannot afford downtime at all BT – Cloud Voice for Business: Established in: 1981, however BT’s Cloud Voice VoIP phone system became available in the year 2014 Summary: BT stayed quite away from the cloud technology giving preference to the on-site phone systems. Even though BT is late to the market, having a big player like BT involved in cloud technology has to be a good thing. Ever since the release of its first VoIP system in the industry it has seen a surge in its demand. Therefore, BT has upped their game in the industry. Since releasing their first system the VoIP industry as a whole has seen a surge in demand. Right for: BT services are suitable for a variety of business sizes. BT VoIP system offer three different packages, every package is aimed at different size of businesses. You can take these packages on either 12 or 24 month long contract with prices being decreased for the latter. The offered packages include: Basic Connect Collaborate Top features: BT provides its clients only those features which they require instead of paying for a package which contains things which may never get used. These features could include: Online portal Voicemail to email transcription 3-Way calling “Hot Desking”/ Portability Automatic call routing 8×8 Established in: 1987 Summary: it is the oldest established VoIP service provider that we have included. 8×8 offers a variety of subscription plans for its customers which include: Virtual Office: this is 8×8’s entry level service which is suitable for a lot of businesses and is probably more capable of fulfilling most business’s requirements. Virtual office Pro: just like its name this plan offers customers a bit of extra features. The extra features which are added in this plan are internet faxing, call recording and web conferencing. Right for: this company brags about its considerable experience working with small, medium and large businesses across a variety of industries. Top features 8×8 provides particular plans which are made to suit certain kinds of businesses. Even though it is hard to tell you which specific plan is most suitable for you but we can list all the features offered: Online Call Management: this feature allows you employees to better administer internal processes and prioritize their tasks. UK Support: 8×8 provides customer with UK support services so all businesses feel confident in case of a disaster or power failure. Their customer service is friendly and effective. Instant Messaging: this feature is an effective means for your staff to communicate. Even though this may not be a formal method of conversing but it can still be a great way for your employees to stay in contact for the things they need to be done promptly. Call Recording: this is very beneficial feature to enhance employee performance as they can learn from their interactions with the clients. You can gather a lot of information with help of this feature so that you can use it later. Vonage: Established in: 1999 Summary: Vonage is quite known VoIP phone services provider. It offers high quality services to every type of business worldwide. In recent years Vonage has become a big player in the market of VoIP providers. According to the latest figures Vonage has more than 2.5 million subscriber lines worldwide. Right for: Even though Vonage caters to individual users and small business, still Vonage essentially aims to provide services to medium sized and enterprise size businesses. Top features Vonage offers a range of plans with different number of features, which means capability and choices, will be different form plan to plan. The top features offered by Vonage include: Smartphone App: this feature is for remote employees so they can easily integrate calls into their daily activity through the Smartphone app. with this you can handle your clients 24/7. Multi-Device Transfer: with this feature you can answers all the calls regardless of your location, through different range of devices. Desktop App: Vonage has a state of the art desktop app which you can use to record all contact details and synchronize them. Further, your employees can optimize their phone processes through just a few clicks. RingCentral: Established in: 1999 Summary: Ringcentral is one of the most known business VoIP phone services provider in the UK. The company has high levels of customers since businesses from across the globe select RingCentral for its innovative approach and excellent customer services. The company provides all in one solution which reliably connects all your business with all of apps and software, to wide range of headsets and handsets. Right for: Ringcentral offers three main subscriptions plans which have been made to match the requirements of all businesses. Standard Plan Premium Plan Enterprise Plan All of the VoIP plans offered by RingCentral include similar basic features. However, all these plans are different in terms of toll-free call minute, and on the basis of participants who can join the conference call at one time. The company also offers a scaled version of standard plan, which allows small businesses to go for lower prices and scaled down plans. Top features Assigned Telephone Numbers: with this feature you can give your employees their own individual business phone numbers, instead of utilizing just one general office number. it is particularly, helpful in the sales roles where the workers can build a relation with the customers and can maintain the familiarity. Country by Country Configuration: with this feature you can do stress-free international dialing. Call Management: this feature allows you to easily create all call processes, along with helping the teas and companies to design particular call parameters and rules. Auto-Receptionist: this feature allows you to free up financial budget and offers customers and clients with high quality communication, even out of hours. Call Recording: this feature is only available with Premium and Enterprise subscription plans, with this feature your business can record all calls for monitoring, training pr safety purposes. 4Com: Established in: 1999 Summary: This is an expert provider of business phone solutions. 4com is one of the fastest growing telecommunication companies in the UK. Its name has been in the Sunday Times best companies for the last five years. 4Com has a call center which is UK based. Their staff includes high trained people who are always available to take customers call at any time. The company also has support engineers based all over the UK, always ready to respond at a moment’s notice. Right for: This company provides comprehensive services for every size of business. Furthermore, 4Com provides unique phone systems which are solely client focused and with all the necessary software required to back up the system. With the provided features you can monitor your staff’s performance, trace call logs and provide team training. This company is suitable for businesses of every size and 4Com’s portfolio has businesses from up to 10 people staff to business with over 1000 employees. Top features: 4Com’s phone system standard features include: Computer telephony integration: with this feature you can start conversation off with rapport building reminders such as caller name, location and call history from the very first ring. You can set this up by connection the 4Com software with CRM platform of your computer. HiHi hardware: 4com is also popular for making the upstanding HiHi phone, which also has built-in video calling. Custom Controls: with this feature you can make a positive and lasting impression on your clients through hold messages and voicemail. Analytics: this has all the tools which you want to continuously improve and expand your business such as reporting functionality and call recording. Rock Networks Established: 2002 Summary: This company provides Unified communication with the capability to integrate fixed lines, mobile, tablet and desktop connectivity all in single system. This allows your employees to stay connected with one another and to stay connected with your customers and vendors as well, wherever they might be. Rock Network has a first of its kind system which brings together both mobile and fixed networks. It enhances both the effectiveness and speed of your communication by allowing you to take a call on any of your numbers from any device.  It was originally provided by Vodafone, if you select Rock as your provider for VoIP services then it means you will get advantage from their improved customer support and services. Right for: This service is right for businesses with future thinking of different kind of sizes. The company also offers product enhancement for existing customers for free of charge. Top features A number of the advantages of Rock Networks’ services include: Effectiveness: you can hold video and audio meetings through web just with one click. Efficiency: you can save a lot of time by not chasing clients, not traveling for meeting and not loosing working hours. Inclusiveness: it includes all the stakeholders in significant discussions wherever they might be Reliability: you will get the same high levels of quality experiences regardless of where you are Sipgate: Established in: 2004 Summary: this provider has become a reliable and trusted VoIP provider for organizations which want to switch to business VoIP telephone system. With Sipgate you will get to operate an advanced dashboard process which allows you a lot of flexibility and functionality. Sipgate is a great choice for a number of businesses. Right for: this company is suitable for Business users, Residential users and Developers. Top features Sipgate offers features to all sizes of businesses and it can help businesses go a long way by improving performance and processes. Even though there is a big number of features offered but we have included just a few important feature offered by Sipgate VoIP: Simplicity: Sipgate provides a high quality and easy service. Along with the option of setting up the online VoIP system and manage it from there. This option appeals to a lot of businesses. Experience: Sipgate has thousands of customers all across the UK and Europe during its time of operating. This level of experience means they provide high quality customer service and satisfaction, regardless of your location and whatever your company does. Flexibility: Sipgate provides all of its products with pay as you go options. which means this can be a big advantage for small businesses which are trying VoIP for the first time. NFON Established in: 2007 Summary: NFOn is also rather new VoIP provider. Ever since its establishment in the business it has quickly become a valued provider in the industry. The company depends on the latest IP Centrex technology, which is made to offer customers best phone system access from several internet locations, whether the location is fixed or remote. Right for: This company is suitable for a variety of businesses, with features for every business size plan which can go a long way to enhancing user experience. NFON’s offers three different plans (according to increasing business size suitability): Xpress Business Business Plus Top features Flexible Contract: NFON offers a 30-day flexible rolling contract, giving you better flexibility. This option is a big advantage to businesses which require a little bit of flexibility. Cloud (Hosted) VoIP Phone System: Cloud technology allows you the universal access that is not tethered to one particular location or equipment. This option offers your employees with a wide variety in functionality and accessibility. Click-2-Dial Functionality: This function allows you the simpler access to the telephone system dashboard. This type of feature gives a lot of advantages to employees and businesses. Lily Established in: 2009 Summary: Lily has earned a strong presence in the telecommunication market through its strong partnership with Ericson LG. it is spending almost as much as their competitor on the development and research to make sure that they give customers the best possible product. The company claims that 86% of their customers decrease the amount they spend on telecommunication once they switch to the new Lily VoIP services. With this kind of statistics this company is worth the consideration for a comparison. Right for: Lily VoIP services are right for businesses that have staff in between 1-3500, especially remote asset employees. It is also an ideal solution for customers who want turnkey, device, inclusive of internet and the complete phone system. Top features Lily VoIP phone system, horizon, provides the latest cloud based technology. Which means the customers will have reduced costs and increased efficiency throughout their business. The setup includes devices like tablets and laptops along with standard handset so your mobile assets can be updated into your current staff. Over the years this company has managed to build a dedicated customer base which includes household names like NHS, specsavers and Citroen. To date the company has over 2500 clients consequently giving the company a lot of experience in providing the innovative communication services to small businesses. Teliqo Established in: 2010 Summary: Teliqo is a rather new company in the industry of business VoIP. Even though it was established later as compared to its competitors but the provider has managed to become and incredible and reliable provide, with a lot of users opting for its VoIP services. Right for: This Company is suitable for Call centers, service buildings and offices. This company is an open source solution to the VoIP telephony. It offers unique features which can be a lot beneficial for several businesses. Teliqo’s phone systems are accessible through Mac or PC users and through a range of other mobile systems. The provider offers a wide range of different options for its users. There are a lot of industries in which their hardware and software can be applicable. Top VoIP Features Teliqo has designed features which work for every type of business. Whatever your business needs or specifications might be it is likely that you can operate quite successfully with Teliqo. Below we have mentioned some of the Teliqo’s features which are useful for every business. Phone Numbers: with this company you can keep your existing phone number regardless of which company has provided it. Conference Calling: Teliqo offers a variety of features such as conference calls, voicemail and call recording. Self-service Portal: Teliqo provides a self service user dashboard and phone system management which can help your business out in maximizing functionality and productivity. bOnline Established in: 2011 Summary: the company was originally launched as a web design company which specialised in small business services. Through logical growth now the company has moved into the VoIP market and offers a wide range of choices for businesses of every size. Right for: the provider is suitable for Small businesses From the start bOnline has always been focused on small businesses. The company offers three different packages. Every package is made keeping in mind the startup and all businesses. The packages are: Business Business 1200 Business Unlimited Top features bOnline’s big selling point is that guarantee of their prices, the company promises to never be beaten on cost. There cloud-based phone services start from £9/month. There prices are a lot competitive in the current VoIP market. The company offers a variety of feature and we have gathered a list of few of the features. The best features offered by bOnline are: Call transfer (Attended and Blind) Internal Calling Group Call Full mobility across multiple devices Voice Mail

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February 9, 2019
ddi numbers

How beneficial Direct Dial-in numbers are?

Mostly business needs plenty of phone number for plenty of reasons. Block of DDI numbers let telephonic system’s extension have an individual number. They directly work on the ISDN network. It means this dedicated telephone line allows the user to receive direct calls from analogue PBX extension or VoIP IP PBX. All telecommunications equipment does not support these telephone numbers. Accordingly, those who support allow a user to call directly. These lines work with ISDN line that needs the point to point configuration. That’s why it is also named as system access or reference configured. If someone demand for dial-in DDI then makes it sure that PBX support this feature. Normally, these are directory numbers or mainline number that shows on CLI. These numbers are billed by phonic service providers. In addition, many subscribers are basically linked with ISDN numbers. They let various numbers to allocated to computers, telephones and faxes. Just make it sure that connected devices are programmed properly. These numbers allow users to attain local number from different locations of the country on demand. When they are not on screen then simply log an allocation request to the number with DXI support. Additionally, one will normally be assigned within 60 minutes. How to allocate DDI numbers?    To access direct dial-in numbers feature, choose the best platform for your business. While choosing the number, pages display a long list of numbers. Choose your desired number and fill the form. It is very important for the user to decide what area code he/she want the number. The user can select numbers by using BT number block or the name of the area. Suffix option allows the user to choose the last digits for numbers. For an instant, if a business ant to a block of 300 numbers, they may like them to start at 00. There is no specific number order. It’s completely in the consumer’s hand to choose the consecutive numbers or different. The user can easily filter out the expensive or different numbers. If the user chooses an expensive number that ranges platinum, gold and silver. In addition, the price will increase accordingly. So, choose an easy number that you can easily remember. The local numbers are mostly available at the premium price. After selecting the numbers then move to the confirmation page. This page will tell you about the total cost of the desired number’s blocks, then click to buy DDI numbers. Additionally, few numbers are charged on monthly basis. And, if the user doesn’t use that numbers, will charge each month. In case of any number’s negative balance for more than 3 months, that number will re-allocated to another user. Why do a business needs DDI numbers?     Today, each business wants to be the leading one. In that case, race toward leadership starts and competition increases. The traditional phonic system was unable to direct dial a number and saves time. That’s why a number of businesses switch to a cloud-based system and get DDI numbers to feature. Following are the reasons, why you need these DDI numbers; With the help of these numbers, clients and contacts can contact the desired person directly and instantly. So, there is no need to fumble around with IVR or an extension. These numbers allow travelling or remote employee can receive or forwarded call during travel The user can easily track the marketing campaigns. Use these telephone numbers for any advertisement and then track them and see how it works. DDIs block or DDIs provide various options for any phone number needs. Just make it sure that you are taking services from a reliable platform that provides all features at the lowest rates.   Try a free Signup with VoIP Business.     

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February 7, 2019
VoIP phone line

How to Set up VoIP Phone Line & 4 Things that You Must have It

VOIP phone line is probably the most important requirement because you subscribe to the provider just like you would to any other normal phone company that allows you to receive and make calls outside of your office. Without a VoIP provider, you are just able to dial extensions within your office. There are different types of VoIP provider in the market with different plans and different rates. When you decide which solution is better suited for your business, the on-site or hosted, then you will just have to look for a VoIP service provider which can deliver you the solution you want. You should look for certain things like the service level agreements, customer recommendations and uptime before you decide to sign up with the provider. Steps to Set up VoIP Phone Line:   1. Broadband Internet Connection The more phone calls volume you have the bigger the bandwidth you will require. For example, if you have a low call volume then maybe you can use a bandwidth of 7 Mbps/700 kbps. The amount of bandwidth you need depends on how much call volume you have. If you want to ensure whether you have sufficient bandwidth or not, you can ask your potential VoIP provider how big their voice packets are, then you can multiply that number by the number of concurrent calls you will make so that you can see how much bandwidth you VoIP calls will take up. 2. VoIP Phones and Equipment Before you deploy your VoIP phone services in your office you should determine how every employee will get connected to your VoIP service vendor. There are several choices of VoIP equipment on the market today. Soft Phones: a softphone is a software program that runs on your computer. It looks and feels similar to the real phone. This needs you to buy a USB headset that connects your laptop or desktop so that you can make and receive phone calls. Digital IP Telephones: these Digital IP phones are just like the regular multi-line business phones except that these phones connect directly to your internet network through a network cable. Analog Telephone Adapters (ATA): Ann ATA is a small box that connects to your router and enables you to plug-in the regular analog phones so they can work with the VoIP. Usually, ATAs are a quite inexpensive alternative to the digital office telephones and these are easier to take with you wherever you go. Wi-Fi Phones: A Wi-Fi phone just looks and feels like the regular mobile phone except that these phones connect to your wireless router in your office.   3. A router A router is an important device because it connects all of your network equipment and computers to your internet network connection. Often, it is an overlooked part of the puzzle which can have a big impact on the success or failure of your VoIP implementation. There are a lot of routers available in the market these days; a few of them are quite cheap while others can cost you almost thousands of pounds. There can be nothing worse than employing a poor quality or underpowered router in your office. This could make your good VoIP installation go bad. You need a router that is powerful enough to manage the number of phones you are going to employ in your office. Further, it should work seamlessly with your VoIP equipment. If you want to start looking for a router then you should talk to your VoIP service provider. Further, we suggest that you should check to ensure that your router is compatible with the VoIP services.

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February 2, 2019
VoIP phone system

What is the VoIP phone system?

VoIP stands for voice over internet protocol. Even if you haven’t heard of VoIP you might have used it. Google voice, Facetime and Skype all apps like these are VoIP based platforms that you might have used for conversing. The digital VoIP phone connections are progressively replacing traditional Public Switched Telephone Network (PSTN) which has been used to carry calls. For residential users the benefits of VoIP are nominal and you have probably refused your internet or cable supplier’s phone bundle offers because you are still paying for your phone. However, for small businesses, the VoIP phone system can be a potential money saver. Further, a VoIP phone system saves space because they don’t require giant equipment to be set up in the office. How does VoIP work? The VoIP technology converts your voice call into digital signals and transmits the signals through your internet, in order to reach a non-VoIP phone number; it is transformed into the standard phone which is connected to a VoIP adapter. Since the voice signals are divided into digital data packets like an IP phone call, which is spread over the internet and is reassembled when it reaches the destination, instead of being tied to a copper landline circuit, therefore, long-distance calls over VoIP is cheaper, which is a great saving point. How VoIP does not work? Even though the VoIP phone services are superior compared to the regular phone system on several accounts yet it does have some drawbacks or weaknesses which you have to consider before you decide to go digital. First, the VoIP phone connection completely depends on an internet connection which has to be high speed and stable, only then the VoIP phone services can function properly. Second, in case of power failure the VoIP phone system doesn’t work as compared to the traditional landlines which can operate even if there is a power failure. A high-speed internet connection and power backup are what you need for a functioning VoIP phone system. Why you have to consider a VoIP phone system for your business? If your business has already employed the PSTN phone system also occasionally known as Plain Old Telephone Service ‘POTS’, a VoIP phone system can be installed in its place. Your employees might not even see a change in the system depending on their calling need, or rather notice the enhancement of their communication. On the fundamental level, VoIP telephone services are indistinguishable from the traditional phone services in performance and desk hardware. However, if your business has more remote employees then you may want to look into a complete business mobile phone plan. VoIP price and charges Regardless of your location or the provider which you select, the VoIP phone systems are usually cheaper to install and maintain since they operate on a service nearly all offices already have in place ‘the internet’, even after buying first VoIP-compatible phone or adaptor. In addition, regular phone charges can be countered with BYOD (bring your own device) plans, which allows workers to utilize their own laptops, tablets, and phones with the VoIP phone system, an substitute that standard phone systems cannot provide. Standard VoIP features The majority of the VoIP providers offer a lot of different features for business plans. Some of its features are listed below. Auto-attendant Web-based system administration Mobil apps for Android/iOS Find Me/Follow Me Hold music Conference Bridging Call forwarding Caller ID Call block Call waiting One-line sharing on multiple phones/devices Call transfer Emergency registration Ring groups Voicemail to Email Video conference Voicemail to Text virtual Fax

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February 1, 2019
Customer service

How Can VoIP Improve Customer Service?

VoIP is quite a complete phone services which offer a big difference in the standards of customer services in comparison to the traditional phone services. VoIP technology can strengthen you customer accessibility through.

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January 30, 2019
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