VoIP Phone systems are more than 20 years old and are getting more powerful day by day. All this has happened because VoIP provides businesses with unique mobility. Furthermore, VoIP developers are continuously improving technology. Therefore, in this article, we are going to discuss the new trends of VoIP which we will experience in 2019.
1.Adoption of United Communications as a service will increase
Until a few years ago the corporate communication revolves around traditional telephony, email and Postal service. Large enterprises would invest in expensive outdated technology to take benefit from the call monitoring and automated attendance feature. Simultaneously there has long been a lack of integrated communication which has led to slow response times and stunted corporate growth.
UCaaS is all about outsourcing the communication infrastructure to cloud phone system. Rather than paying for costlier in-house hardware businesses can have their systems managed by a third party. Users can also access their data, audio, and video communication through any internet connected device since everything is posted in the cloud.
2. 5G will enter the mainstream
5G technology is the fifth generation of mobile communications. This technology aims to bring ultrafast mobile internet into the mainstream while also reducing the cost. After detailed testing and development, in 2019 we are going to witness its first commercial deployment beginning with the first stage of 5G specifications which were released in March
Mobile data has continuously been expensive for a lot of applications even though prices have decreased. 5G is expected to change that with speeds a quick as 10 GB/s along with lower latencies and enhanced network competency. But it is also going to need new hardware which surely slows the adoption rate until the option enters the mainstream.
3.Increased use of mobile unified communication
Nowadays there is an app for everything the similarly hosted VoIP industry is also going to explore the high-end functionality of the app based virtual phone numbers. Now several VoIP providers offer the embedded app support system for advanced support.
Moving forward, the launch of 5G has increased the functionality of the mobile app VoIP support system. Multiple and wide uses of the Mobile UC technology is going to be trending in the year 2019. Businesses are probably going to use the app based virtual numbers for doing business calls, conferencing and team meetings. A situation where 58% men of power in the UK, work under a remote location, the use of a 5G enabled mobile app supported virtual phone numbers will be a great solution to overcome the location constraint.
4. Artificial intelligence is going to transform customer experiences
A decade ago artificial intelligence was considered science fiction. Now customers are accustomed to virtual assistants such as Apple’s Siri or amazon’s Alexa in their daily life. 2018 saw the unprecedented increase of Artificial Intelligence start-ups and the adoption of Technology across a wide range of industries. AI will also transform call centres in the coming years. It is already in making Call Centres more efficient by quickly answering common questions instead of having customers wait for someone to pick up the phone.
Behind the scenes business progressively are adopting AI to predict customer behaviour and to provide valuable insights to businesses. In the year of 2019, we can expect that there will be acceptance of bots in the business environment to enhance exponentially.
5. A merger of VoIP and WebRTC
In 2019 we are going to see the merger of two de-facto communication systems the VoIP and WebRTC. WebRTC which was considered an extension to VoIP is going to help in swapping peer-to-peer files and directly calling from the web browser. With this innovative merger, businesses will not need to download any extra plugins and widgets for performing actions. The mobile app for the virtual number will be able to do it directly.
WebRTC was launched by Google in 2011. It has now become the future of VoIP technology and it has on a lot of potentials. There are a few areas such as instant calling from sites and live video support for the conference where was Technology struggles a bit. Nonetheless all this we will be able to achieve easily with the help of WebRTC.
6. In-app communications will be widespread
Unified Communications can prioritise the integration of all communication services that a business uses. The goal is to enhance efficiency, reduce cost and maximise productivity. It is not that easy to achieve. The most effective UC system is extensively integrated with information such as instant messaging applications and contact numbers being immediately accessible via a centralised interface.
The in-app communications already are in the commonplace. However, integrations continue to get better and more sophisticated with time. Developers are focusing hard to integrate services like audio and video communication into mobile along with real-time video, desktop apps, and cloud. For instance, far from being the standalone application, it used to be, Skype has become a core element of the entire Microsoft Office 365 environment.
7.VoIP Technology will join hands with the internet of things
A report has been issued by the company Siemens which have cleared one factor that by the year 2020 there will be around 26 billion internet of things objects which will replace the mobile phones. VoIP enabled phone numbers will be able to get connected with other devices easily. Similarly, zettabytes internet connectivity of all these devices will perform the task at a supersonic speed which will leave no scope for errors.
8. Bid goodbye to the plain old telephone system
In the wake of leading and latest cloud technology, a mobile app based, and the virtual Technology global businesses are going to bid goodbye to the traditional or Plain telephone system. A huge chunk of businesses has already started relying upon the fibre cabling over the traditional copper wire landline system. According to the latest reports, almost 42 million businesses will welcome the VoIP hosted PBX system with open arms. This number is almost two-fold extra compared to what it used to be four years ago. With the need for a local business phone number for global operations, the local POTS do not hold any ground.
9. Increased concerns about security
Just like any other virtual product the VoIP technology is prone to virtual threats. Business is going to pay attention to the security of virtual numbers since they will be paying attention to the implementation of virtual phone numbers in real-time situations.
Seeing this unwavering requirement to have a robust security system for VoIP solution different types of products are coming with authorised user login system as well as with secure cloud space. Additionally, there are products which offer spam filtering and malware protection for secure and safe usage.
10. Smarter VoIP assistants
Furthermore, other than providing customer behaviour analysis artificial intelligence is also used for answering calls. Thanks to the advances in language processing the VoIP assistant like Alexa and Siri can provide better interpreting sources through simple command and allow people to interact directly with customers.
For instance, sound bots can handle simple questions usually found in the FAQs while the customer service representatives can resolve more Complex issues. If implemented correctly then this has the potential to increase the resolution rates and decrease the time that is spent on basic tasks.