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Everything To Know About Cloud Phone System – Cloud Technology

Cloud PBX system is clouded computing-based Technology. Cloud Phone System is where data is stored and then transferred over the internet instead of using a desktop or external hard drive. Cloud Technology has been around for several years however it has become more popular in the last few years with the launch of programs such as the iCloud and MobileMe which are customer-based Cloud Computing Technology. Cloud history Cloud Technology had a lot of apps for businesses and customers’ in the mid-90s. The businesses which had formerly used the ‘point to point’ data circuit for moving and storing data started to use cloud technology. They found that cloud Technology was a rather cheaper way of performing the same task and it also made more effective use of internet bandwidth. The term cloud refers to or represents the construct of the internet. The symbol of the cloud was used to indicate the division among the responsibilities of a customer and the service provider. Cloud Technology actually means that you have the ability to access the cloud data and services from any device which has internet access. Therefore, with a cloud PBX service provider, you can use every standard PBX feature without needing an actual PBX system at your office. Difference between PBX and cloud PBX Public Branch Exchange (PBX) refers to the technology which any given phone provider uses for call routing. Initially, a PBX system was a big unit of equipment that had to be stored on-premise and needed to be operated manually. The machine was rather costly for businesses since they were big and required special storage facility, manual operation, and regular repairs. Businesses with a lot of employees and multiple phones couldn’t function right without PBX technology in the office. Recently a PBX system could be made to automatically operate without needing an operator manually. However, even these devices were quite on the costly side and complex. Furthermore, if any business had to move to a new place or needed to add or remove employees or phone lines then the whole procedure could be very expensive and time taking. How does cloud technology work? The cloud technology is reliant on the internet connection. A cloud phone system works by connecting to the internet. Therefore, in order to use cloud services, you must have a VoIP system or other IP system set up at your office to use cloud PBX. A lot of VoIP Providers include PBX options at little to no additional cost. You have the ability to access your cloud PBX with a customized account from any device which can run the cloud PBX interface for you. This means that you will be able to access your cloud PBX from any device that has access to the internet and which you have already certified for use with your system. Generally, this is only a matter of logging in with your security question or password from the device. Multiple devices can communicate with each other using middleware which is the kind of software that enables your cloud to have numerous means of access. This can provide you a great amount of freedom and mobility while using your office PBX. Therefore, if you regularly have to go out to do office chores but you do not want to miss any of your calls then you can remain connected using your cloud PBX. Your cloud PBX provider will be responsible for managing and storing all of your data which you want to preserve. This means all of your calls are connected to the recipient over the internet. Your service provider will also backup all the related information which you want to store in case any computer crashes. This duplication of data is called ‘redundancy’. Concern and controversy regarding cloud Technology There are several concerns that people have over the problems of cloud-based Technology. Most of the concerns are about the security and privacy. All information on your cloud system is generally entrusted in the service provider and it makes some of the customers cautious. In the case of cloud PBX, it means that your service provider will be entrusted with several phone numbers and all the information about your business and customers. The majority of the cloud service providers have a specific privacy policy set out in order to guide their interaction with and use of all your data. It is essentially a service provider’s job to provide you with good security. If they breach the security then their reputation in the market would be destroyed, and it would eventually lead to loss of the business. Hence in many ways, it is a service provider main concern to make sure that they offer their customers the absolute by security. VoIP is a cloud based phone system that comes with advanced features and offer numerous advanced features to provide ease and flexibility to users. It offers numerous benefits compared to traditional telephony that is why more and more businesses are shifting to cloud based communication technology. The question about privacy can be a bit trickier. Even though there are security measures in places such as security questions and passwords. There are still chances that someone could hack your account and your data. Nonetheless, this is not different from any other sensitive information or data which you have ever sent through the internet. For instance, if you have bought something through your credit card online over the internet then the risks remain the same. You just have to ensure that you protect your data and utilize a secure high entropy password. Employing a cloud PBX as a type of hosted VoIP can solve numerous issues in the old PBX service and also it is a better option for businesses. Read More: Top 4 tips How to save money with VoIP?

September 10, 2020

Best Small Business Phone System UK – Business Phone number

The functions and uses of a business phone system in all business sectors not only expanding but also continuing to revolve with the advanced technology. The unified communication system known for VoIP is one of the trending and growing technology around the world that are sure to make an impact on small businesses. The small business phone system not only used to make and receive calls but also being used for faxing, audio and video calling, and instant messaging. According to research if employees are able to completely access their communication tool from on platform then it increases their productivity. The majority of employees believe that having a good small office telephone system helps them in achieving a better workflow and makes them a lot more productive. Keeping that in mind there will be certainly an increase in the number of businesses which are going to adopt unified communications with a cloud phone system to increase the productivity among employees. Additionally, there are more and more businesses adopting the unified communications systems and there are new service providers entering the market to offer competitive plans. For instance, recently the company VoIP Business has launched a new tool for team messaging for enterprise organisations. Further, the company is working on launching a unified specific app. Every service provider is in an effort to sustain and jump ahead and to enhance its unified communications. In this article, we will discuss about the best business phone system provider in the UK and why should small and large businesses adopt a business VoIP system? Why you Should Choose a Business phone system? Communicating with customers is one of the most critical aspects of business and sales. If there is a dropped call or delay in response, then it can lead to poor communication quality and a waste of resources. Further, it can cause a loss of customers and potential leads. The Business phone system is designed to be the best solution for every issue that is mentioned above. It should not be surprising to know that the cloud VoIP system is not at all a new idea. It has existed for years however with the enhanced internet speed and more refined communication technology that is available nowadays there has been a large increase in the number of businesses that are adapting to the cloud phone system also called Internet-based phone services. Consequently, there is an increase in companies that provide cloud services across the world. Despite the status of a business whether it is a corporate giant or an enterprise the cost of adding a cloud phone system is barely a fraction of the advantages it provides. Upgrade Your Business Identity With VoIP Acquire a business phone number with local and international identity through VoIP, revolutionizing your communication strategy. Voice over Internet Protocol (VoIP) technology enables businesses to quickly establish a professional and versatile phone presence. With VoIP, you can obtain a business phone number that aligns with local area codes, providing your local clientele with a familiar and trustworthy image. Simultaneously, VoIP offers the flexibility to include international numbers, allowing your business to expand globally. This versatility empowers enterprises to cultivate a strong local presence while seamlessly connecting with international clients, all under a unified and efficient communication system. Upgrade your business identity with a VoIP-based phone number that caters to local and international audiences, enhancing accessibility and fostering a global professional image. Best business phone system provider in the UK VoIP Business The provider like VoIP Business offers its customers everything which small business would need in a phone system. Their small office telephone system is a cloud-hosted VoIP unified communication system and service does not need any costly PBX hardware or an expert IT staff for set up and maintenance. All the system needs are high-speed internet access and IP phones. Company’s services are the most reliable as it offers a host of calling, mobile features, and collaborative tools. In addition, their customer support services have been rated high by their customers. VoIP Business for Small Business UK VoIP Business is specifically designed for a small office telephone system in the UK. Users can set up their system in just minutes, it doesn’t require any special and it is compatible with both IP and analogue phones. VoIP Features include: The Enterprise plan of VoIP business service includes a wide range of convenient features like an auto-receptionist, rings groups and voicemail to email, etc Call forwarding Voicemail Voicemail to Email SIP Trunking Call waiting Call queue The Basic plan of VoIP business features for Small businesses include, Call recording Hot desk Music on hold Basic IVR Follow me Greetings The phone system includes a lot of valuable features also Audio and Video HD conference calling. Also, it features a mobile app that allows workers to make and receive calls on their business phone lines. Read more about detailed VoIP features. How much VoIP business can be effective for businesses? VoIP business provides the best business phone system which offers customers features and tools which a business would need to run a professional call centre. The company’s phone system provides flexible hosting options like cloud-based or on-site and service plans that is very easy to install and use. The company also provides numerous valuable supervisor tools which include the ability to listen in on agent’s calls. Is VoIP Business is Cheapest among VoIP Providers? Yes, VoIP business is purely designed for small businesses in the UK and has a flexible, reliable, and cheapest business communication system. The main features that provide by the VoIP Business are interactive voice recording, audio and video conferencing, call forwarding that supports with single VoIP phone number with multiple phone extension that comes up with a very affordable price. You can say the VoIP Business system is one of the cheapest and reliable business phone system in the UK. Try a Free Signup with VoIP Business. Related: Team Managing & Video Conferencing with VoIP Phone Services

August 28, 2020

Team Managing & Video Conferencing with VoIP Phone Services

Business VoIP systems are no longer serves as a medium for only making and receiving phone calls. Today’s VoIP communication system allows businesses to communicate through the phone, text, video, which gives them more flexibility to connect with customers or clients at anytime from anywhere they want. Video conferencing with the VoIP phone system has gained a lot of popularity during the recent years. The way of managing team and collaboration with the employees has changed because with VoIP. You get a unified communication system that enables seamless audio and video calls through conferencing. What are VoIP phone services, and How VoIP can help in managing a team? VoIP or Voice over internet protocol is a technology that converts analogue voice signals into digital packets and transmits this signal over the Internet. This can be done quickly and steadily with your pre-existing internet connection. In addition you don’t need any expensive hardware or wires for installation. The setup process is relatively simple and easy to use. VoIP Business allows users to sign up for a free 30-day trial, and provides a complete VoIP phone service with affordable VoIP monthly calling plans so you can make cheap calls over the Internet. How VoIP phone services help in Managing Teams? VoIP has now become a major tool for managing remote teams. Remote working has become more prevalent in today’s era, and that’s why small and medium-size businesses prefer to choose VoIP for managing their workforce. VoIP’s usage has increased immensely worldwide as compared to traditional landline networks. VoIP phone services are undoubtedly the future of the telecom industry. In the past, it was people couldn’t even think about working from home. But today, in the 21st century, we have communication systems that allow employees to work from home. With the passage of time, the use of a cloud phone system has increased a lot in every department, from accounting to IT to call centre solution and CRM tools to complete business phone system. Your staff can complete their tasks at any time regardless of their location. According to research, around 4.2 million people in the UK are now working from home and use VoIP phone services, accounting for 15% of the total workforce. Here are some key points on how VoIP phone services help in Team Management: Video calling on the desktop, mobile or even tablet, and on-demand anytime. You can make an audio call into video. Promote better team cooperation by dynamically working together with virtual working groups, co-workers, vendors, partners, or customers. Provide Mobility with mobile devices. So a manager can manage their team anytime, anywhere without having to give a physical presence in the office. This level of mobility enhances the overall productivity of the employees. VoIP Business provides a secure, reliable, quality team collaboration solution for small and medium-sized businesses. That helps in promoting sales as employees can better collaborate with their customers, have greater service control, reduce time to adopt some changes according to the market, and also encourage innovation. The top 2 factors of VoIP phone Services that facilitate small businesses to grow Running Cost: Traditional or landline phone systems are expensive in term of monthly bills cost, high rates of international calling and they need costly hardware, and require maintenance process to upgrade the system. So, small businesses which have a staff of less than 100 employees, may find it very difficult to pay for such kind of expenses. VoIP only demands as low as, £25-£35 per user, as per according to Plan (For Unlimited domestic and international Calls) Due to its cost-effectiveness, VoIP services help many companies’ cut cost for monthly expenses by nearly 60% per cent less than the traditional phone system. VoIP cuts the costs for maintenance and installation, as everything is handled by your VoIP provider. So you don’t need to hire an expert or professional for installation or to upgrade the process. Advance Communication Features: In addition to cost-effectiveness, VoIP service providers offer a range of advanced calling features, like Interactive Voice Response, call forwarding, voicemail to mail, call recording, automatic redialing etc. without any extra charges. VoIP services are relatively flexible and allow a user to connect from any device from anywhere around the globe. Businesses can monitor their employees or clients from any part of the region and can connect simultaneously with multiple clients or employees. This not only saves time but also helps in managing the team. The mobility and portability that VoIP service provider offers is excellent if you want to grow your small business and want to avoid any unnecessary travelling expenses or mobile phone roaming charges. The demand of VoIP phone services have increased as more and more companies are managing teams remotely, so they employ a VoIP phone system to improve their communication network. VoIP Business service offers hosted VoIP phone solutions that support your businesses to manage your team effectively. You get high-quality audio and web conferencing. Similarly, customer collaboration, mobile applications with instant messaging helps businesses to deal efficiently with clients.

August 20, 2020

Why your business needs VoIP in 2022?

Many businesses and consumers are dealing with a decline in business as the COVID-19 continues to impact lives. Now the majority of private and government businesses are looking for ways to deal with coronavirus pandemic by utilising all available technologies. This has increased the dependency of many businesses on communication technology. The need for remote interaction has been stronger than before that’s why VoIP technology like zoom, teams, skype have been adopted largely over the worldwide. No doubt, this is an age of internet telephony. Let’s reflect on why your business need VoIP in 2022? The VoIP industry has a vital role for your business in the COVID-19 pandemic First, let’s have a quick overview of the current circumstances. The first case of Covid-19 reported in the UK on 31st January. Ever since the country has witnessed above forty thousand cases of deaths until now. Prime Minister, MR. Boris Johnson put the country to the lockdown on 23 March which was further extended to the 16th April. They facilitate remote workers where feasible or recommended to care from any non-essential tour. However, on 10 May, Prime Minister Boris relaxed in the lockdown restrictions for the coming weeks by new COVID Alert System. Further, On June 1, the UK government decided to lift many lockdown rules. But still, the terror of Covid-19 is not over until this pandemic is cured or a vaccine is developed to combat this global crisis. Many experts have different belief but no one knows when exactly the vaccine will be launched in the market for everyone. Many companies are still preferring to have their staff work from home, this can help to maintain social distancing and people can move comfortably according to the circumstances. Read more: What is Cloud phone system and is it preferred in the UK? Is VoIP the Solution in remote Working? The only way to deal with this crisis as a business owner is the adoption of VoIP technology. VoIP telecom industry is consistently providing support for the personal and businesses to remain in contact with each other. The surge of the telecom industry has been on the top during the pandemic. Here are some reasons why your business should adopt VoIP in 2022? Mobility: The VoIP services are generally not fixed to a specific location, area or point. You can carry your business communication anytime anywhere around the world without any delay by using your computer, laptop or even mobile devices as an extension of your office phone. This mobility will allow your employees to operate effectively while working remotely. Video Conferencing: VoIP offers not just voice calls, but also a wide range of advanced features like audio-video conferencing. Many education sectors have already adopted VoIP technology to give and receive advance online classes. Many medical staff; doctors, nurses have seen immense usage of this technology in their emergency during training and meetings in COVID-19 crisis. Cheaper: VoIP calls are simply cheaper than traditional services plus VoIP offers free international calls and no installation or maintenance for this system. Businesses are saving up to 65%. Easy setup: By employing VoIP phone system, you only need an internet connection (existing internet also works) and a calling device for this purpose you can use your old PBX system with a VoIP adapter. The setup is not much costly as it allows users to use most of their existing devices and in terms of feature that can be equal to traditional or landline phone system. Get VoIP services now for your businesses The list illustrates the surge in the VoIP market and some selected services during COVID-19 Work-related platform Teams Number of daily active users have grown by 38% (from 32 million to 44 million in March 2020) Zoom More than 26.9 million new mobile app has been downloaded earlier in March 2020 Slack Growth rate for net new paid customers experienced doubled from 1st Feb 2020 to the 18 March 2020 Cisco WebEx Twenty-two times increase in traffic from Japan, South Korea and Singapore. Nord VPN Exceptionally rise in global usage more than 165% Entertainment Facebook User time spending increased and messaging traffic more than 50% and video calling, live streaming also doubled in some markets. Netflix Subscriber based grow by 9.6% in just one quarter (1Q 2020) TV TV viewing recorded the traffic upto 60% increase during the lockdown WhatsApp 76% time spending increase on WhatsApp in Spain and calling in doubled in some countries Online gaming The average layers of counter strike increased by 20% during March 2020 Telecom operators AT&T USA The total number of WIFI calling minutes climbed up to 82% during the weekends. BT UK Traffic on fixed lines increased as much as 60% compared to normal weekdays. Vodafone Mobile user data traffic grow by 50% in some markets Telecom Italia Internet traffic 70% increased overall since lockdown prevail in Italy

August 5, 2020

Cloud Phone System UK – Business VoIP

Business VoIP UK provides a feature-rich business cloud phone system. It gives you a chance to enhance productivity and customise the experience with a dynamic communication service. With our Cloud Phone services, you can scale your business easily and quickly. What is Cloud Based Phone System / Hosted PBX? Hosted PBX (Private Brand Exchange) is a cloud-based technology. It transforms the functions of traditional PBX into the modern cloud-based PBX. Instead of connecting telephones to an on-premise PBX, a cloud-based phone system connects them to secure data centres. That allows users to make and receive calls via the Internet. User gets all the features of an on-premises PBX and more, delivered smoothly to desk phones, computers, and Smartphone devices. Ever since the cloud phone system has been introduced, it has made a revolutionary change in communication technology, now a large number of SME’s prefer using Internet telephony System. According to a study, 99.52% of the organisations that are using cloud phone services are pleased with the level of call quality. 18 % of organisations select cloud-based technology because they think conventional phone systems are too dedicated, specific, and not reliable in the long run. 77% of organisations prefer cloud phone technology for its simplicity and cost-effectiveness. Get a feature-rich cloud phone system UK Today. What advantages cloud-based phone system has over traditional PBX? With cloud-based phone solutions, businesses do not need additional on-premises telephone equipment. It is a fact that the flexibility offered by cloud phone system is far greater than what traditional telephone system can provide. The hosted PBX doesn’t only enhance the quality but also the integration and communication of employees and customers. Benefits of Cloud Phone System Simplicity The more diverse your organisation’s communication system, the more you get to benefit from the adaptability and simplicity of a cloud-based or hosted phone system. This Modern technology allows organisations to reach all their locations and link phone lines for a centralised system. That also includes your off-site desk phones, contact centre phone lines, company or employee-owned mobile devices, and conferencing lines numbers. Many organisations move their businesses to hosted PBX because it is a fast, reliable, cost-saving solution. UK Cloud Phone system providers like VoIP Business offer a simple, fully customisable and powerful VoIP telephone system. With a range of calling plans, including basic, standard, pro and enterprise. You can choose a plan based on your business condition, specification, and needs. A Cloud phone solution is a comparatively low-risk and highly proven investment. The internet-based telephone system has many established benefits for businesses of all sizes. When comparing the advantages of a hosted system over a traditional telephone system, case studies reveal that all organisations can benefit from switching their communication service to Internet telephony. Advanced features Many organisations that have switched to a competitive Internet-based telephone system continue to take advantage of the cloud-based phone system and they should, while other organisations still rely on old analogue-based devices, like a fax machine. Similarly, integrating various phone systems can be expensive and hard to manage for any organisation. The Cloud phone platform allows organisations to manage hybrid communications to get the best out of their communication system. Mobility Mobile phones aren’t considered as a popular tool for businesses. Still, they’re taking on everything and becoming a regular means of communication, especially for today’s professionals who work from their offices, home, or anywhere in the world. The study reveals that 50% of business professionals are using their mobile devices as a primary source for their work, and above 80% communicate through SMS. So, mobile devices with work-related apps have a huge role in businesses. Hence VoIP Business makes it easier for users to make calls via mobile. Whether your organisation supports mobile devices or own issued devices, the advance hosted PBX solution allows instant mobility. There is no doubt that mobility is very essential today. But it still remains unclear whether mobile devices kill the desktop which was the primary source of getting work done. The UK cloud Phone system provider supports mobility and enables employees to take their office numbers with them everywhere in the world. For additional communication features, they can access customer data, chat messages etc. Switch To VoIP A Cloud Based Phone System Make the strategic move to a VoIP cloud-based phone system for your business and experience the next level of communication efficiency. VoIP technology and cloud-based infrastructure empower businesses with scalable, reliable, and feature-rich communication solutions. Using the cloud makes your phone system accessible from anywhere, providing seamless connectivity for remote teams and enhanced flexibility. VoIP cloud-based systems offer advanced features such as auto-attendants, call routing, and unified messaging, streamlining communication processes. Say goodbye to traditional phone system limitations and embrace the future of cloud-based VoIP, where cost-effectiveness, easy scalability, and innovative features converge to elevate your business communication. VoIP Business can provide you with all the essential calling features with a free trial version and you can easily set up a phone system for your team by signing up for free. Start your free VoIP monthly plans now!

July 22, 2020

Communication support, call center and customer service help desk.

What is PBX? Evolution of PBX services | Business VoIP UK

Definition of PBX – PBX Meaning Private Branch Exchange or PBX is a telephone system that operates within one building or in a company. It can also be connected to an outside telephone network or phone lines. PBX is a type of circuit switching network that operates physically on a location on demand of the customer. The system serves internally from station-to-station for communication within and outside the company. The method uses a trunk circuit that connects to the PSTN (public switched telephone network). Users need a dedicated desk or phone for making and receiving phone calls. The first PBX system was set up in the services of Old Soldiers’ Home in 1879 in the country Dayton (Ohio). The first model of PBX telephony system was non-standard modifications of CO switches. But after that, AT&T proposed the first standard PBX system, in 1902. Since the 1900s, no further evolution or advancement in the system has been made and the PBX technology remains the same just as it was in the early 1900s. Evolution of PBX Telephony The telephony system started to evolve after the invention of VOIP or Voice Over IP technology. Since then companies continue to adopt VoIP technology with the “hybrid” network-based system or with a circuit-switched network with a VoIP adapter. Many businesses have made their business communication more effective by shifting their old PBX system to the modern hosted PBX system in the cloud-based environment (VoIP telephony). ‘’VoIP telephony is defined as a system that is used to make phone calls over the internet by using an existing landline system and internet connection. VoIP converts analogue voice system into a digital packet and the calls being made over the internet.’’ Traditional PBX Vs. VoIP PBX Private Branch Exchange or traditional PBX requires substantial investment and ongoing maintenance. On the contrary, VoIP PBX does not require any training, maintenance charges as the system is entirely based on cloud-based PBX system that is accessible via an IP network. The VoIP PBX provider takes care of all the things so users don’t need a dedicated IT staff. A VoIP PBX provider has the ability to manage entire phone systems via a user-friendly control panel. For this reason, VoIP PBX systems are increasingly are being adopted by the small to medium-sized businesses. Traditional PBX does not provide many advanced features like VoIP PBX such as auto attendants, call recording, video conferencing, extension dialling, Voicemail to mail and call queues etc. Key benefits of Hosted telephony system Remove location barrier– VoIP system provides flexibility, so employees can work from anywhere with a virtual PBX office phone system. PBX hosting is an ideal solution for call centre businesses or any SME’s. If you need to collaborate with your remote staff or want to improve your business communication, then hosted VoIP system is the best choice for your businesses. This way you can work even on the go without having to miss potential business opportunities. Boost corporate image– a hosted telephony system can help small businesses give the impression of a large organization with a professional business communication phone system. Scalability– Hosted telephony system enables your organisation to have advanced business communication and provides all the necessities to grow smoothly without any delay or interruption. By employing hosted PBX, companies can add or remove multiple lines or extensions as their business grows without having to connect with a copper wire or hardware. The Hosted telephony can work with the Mobile, Laptop, computer or even tablet without any limitation. Best Hosted PBX or Hosted Telephony Services in the UK VoIP business provider is a well renowned VoIP service provider in the UK. If we look at the top major factors like cost, flexibility, reliability, features, and sound quality, VoIP business delivers them all. It provides you with the ability to be more competitive, enhance your business productivity and customise your customer experience with a dynamic and sophisticated communication service. You can call our VoIP Business support team now that is devoted and ready to meet customer demands. Read more: What are the 2 advantages of internet telephony

July 16, 2020

Save Money with VoIP: Top 4 Tips

The Advancements in the telecom industry have enabled businesses to drive towards modernisation. The use of cloud phone technology or hosted phone technology is growing rapidly in the business world. Thanks to VoIP (Voice over Internet Protocol) technology businesses can improve their communications while saving their financial cost. Hence, every business is now looking to upgrade its communication network to Voice over IP technology to improve overall cost while reducing business costs. To illustrate how your business can reduce cost with VoIP, in this article we are going to discuss how VoIP phones can benefit your business and allow you to make your financial savings. Learn about: Top Features of VoIP Technology Four ways to save money with VoIP 1. Hardware Traditional telephone systems require expensive hardware. If your company needs an auto-attendant feature then you will have to install a separate hardware for auto-attendant. This just increases the expense of your business communication needs. Furthermore, if you want to add second auto-attendant for a different branch then you will need to purchase a second set of hardware. By employing a business VoIP phone system, you become completely free to update or change your system according to business needs, without having to buy extra hardware. With VoIP telephony, you can easily add or remove users, route calls over any location, update IVRs, all this can be done without any additional expense. Most VoIP providers offer advance calling features that businesses need. This includes: Caller ID Call block Fax messaging Call holding Video calls Instant messaging All these features come with a plan, so you don’t have to pay for each feature separately. 2. Zero Maintenance Just like any machine, traditional telephone hardware can fail at any time, and that can cause substantial maintenance charges and can be heavy on your pocket. On the contrary, if you use a VoIP phone system, you can easily eliminate hardware breakdowns and other preservation issues without losing any cost in revenue. Additionally, traditional phone parts are expensive to purchase and cost more because you have to employ a technical team of expert to maintain the system. This not only costs money but also a lot of time. On the other hand, with the Voice over IP platform, your service is responsible for managing the system and its maintenance. Keep this in mind that the majority of telecom providers no longer offer old traditional telephone systems now. So people who still employ these phones will face some concerns on maintaining this system as it is becoming extinct. Because of less availability, it is also going to cost more. 3. Easy To Setup VoIP may sound technical to some, but it is actually easier to set up and control. Further, businesses can easily download VoIP apps as a significant part in their business communication; this can either be done by your computer or your mobile. Here are some other reasons why having an internet-based phone system is less costly: Existing Internet can be used to employ a VoIP platform. Similarly, an existing landline phone can be used with an adapter. It removes long-distance calling costs, especially if you are making overseas calls as you’re using the Internet connection that means the analogue voice signals are converted into a digital format which cuts the cost in half. 4. No Additional cost for Advanced Features Many service providers such as VoIP Business offer features like call recording, auto-assistant, voicemail to mail, call routing, video conferencing, music on hold, and many other features at no extra cost. All these advanced features come as part of the package. These advanced features help small to medium-sized businesses become more efficient and professional in their work field and deliver excellent customer service- which is always needed to grow business. We at VoIP Business believe every startup, small and medium-sized business deserves to use enterprise-level communication services at affordable prices. Check out our pricing plan, choose the right plan for your business and enjoy enterprise-level VoIP phone services at affordable prices. Try our VoIP solution with free signup now! Want to learn more? Read: Work from Home Efficiently During Quarantine – Few Helpful Tips

July 11, 2020

why should businesses switch to internet telephony

Why Businesses should Switch to Internet Telephony or VoIP?

Today’s businesses have transformed their business communication from a traditional phone system to Internet telephony or VoIP. One aspect in the telecom industry is that the landline systems have not much evolved with time. The system is almost the same as what it was in the earlier 19th Century. With the latest advancement in the telecom industry, especially after VoIP telephony, many companies are now opting for cloud-based technology. This system is not just a cost-saving solution but also very useful in terms of functionality, flexibility, mobility, reliability, and advanced features that are used by many SMB’S around the globe. We will look in-depth, how Internet telephony has taken over the conventional phone system. Keep reading to know why your business needs Internet telephony. What is Internet or IP telephony? Voice over internet protocol or Internet telephony allows you to make calls by using your existing Internet connection. The Internet phone calls can also be made with your current landline phone via the adapter. As VoIP allows communications over the internet, it doesn’t require any installations like conventional phone lines for each separate connection. Researchers predict that VoIP growth will be over 115 million by the year 2020 to 2025 and the global VoIP users are expected to increase over £120 billion. Read More: What are the two main advantages of Internet telephony? What is Landline? A Traditional or landline system also known as POTS or PSTN use physical wires for each connection that stretch all over the world to make phone calls. Old PSTN systems were adopted over the hundred years ago and use Circuit switching method via LAN. The technology used in traditional phone lines is purely analogue that transmits voice signals over a packet of networks like physical switch-boxes that place calls and dedicated telephone is required to make the connection between two callers. Here are some aspects of why you should choose VoIP telephony: When analysing VoIP telephony vs. landline, it’s essential to understand both are different technologies. Choosing one for your businesses will have a significant impact on your business. You competitors should not surpass you just because of your telephone system, and we will help you determine which solution is best for your business communication. Internet Telephony vs. Landline call features Internet telephony offers many advanced features that are not possible with the traditional phone system. The features include Call forwarding, Call Recording, Voicemail to email, IVR, Conference calling, Call queue etc. all these advanced features are provided efficiency in the work field. Some of the VoIP features are discussed below. Call forwarding: That allows your network to forward some or all incoming calls, if you are unable to receive pick calls. You can manage calls better by forwarding them to your mobile or any other number. Voicemail: It enables callers to leave a message whenever you’re offline, so you can listen to it from anywhere through your devices i.e. laptop, tablet or even mobile phones. This way you don’t miss any important opportunities. Call recording: This feature enables you to record some or all calls. You can use this feature for learning and practising sales initiatives. This can also help you in promoting your organisational development growth. Call queue: This feature allows your team to work smoothly and effectively. With call queue, you can manage your staff and departments by routing calls to the available staff members when other agents are busy or unavailable. Voicemail to email: It allows your organisation to receive all your voicemails as audio files directly into your inbox. You can listen to these audios from anywhere when you want. This can help you maintain your focus on important at hand and save your time. On the other hand, the traditional phone system doesn’t offer a lot of features in contrast to VoIP telephony. Most traditional carriers provide voice mail, call forwarding and call waiting, but they come at a cost. The notable feature of the landline system is that; it is tried and tested technology. Here are the few advantages of using an Internet Telephony system 1. Cost-effectiveness The main reason why businesses switch to IP telephony is its cost-effectiveness. VoIP calls are cheaper than landline calls and it offers low international call rates. There is no high installation or maintenance required. They come at low cost and can help you save up to 60% on overall cost. 2. Mobility The IP phones are not dedicated to a particular location. It can be used to make calls through your mobile phone from everywhere as far as you have an internet connection. This mobility enables you to work remotely, and you can continually manage your teams’ activity. This is one of the significant benefits of VoIP phones. 3. Scalability & Flexibility It is a massive factor that demonstrates the power of VoIP technology, as it provides your business a potential to grow. A traditional phone demands more financial investment when your business grows, they need equipment, licenses, taxes and other dedicated infrastructure. Contrarily, IP telephony is adjustable and expands with your business growth. As VoIP phone system is hosted in the cloud you don’t need to have the physical infrastructure to grow your business. Read more: What are the impacts of Covid-19 on VoIP Market Try a free VoIP trial now with VoIP business.

July 3, 2020

Understanding the Impact of COVID-19 on VoIP market

In the most challenging time, when many sectors have been affected by the COVID-19 pandemic and the world is continually fighting to reduce the effects of Covid-19, the telecoms sector especially VoIP (Voice over Internet protocol) and IT sector undoubtedly have come at the top as the most favourite child in a global economy. However remote working, Homeworking, online communication like video conferencing, have increased at the globe through the internet connection. VoIP has suddenly become vital for today’s society, and some experts believe that if we have to face the worst effect of the virus, this will be one of the top industries that would be standing, stronger than earlier. Read more: How VoIP phone systems help businesses in the remote working? COVID-19 financial toll on VoIP Coronavirus is now a global epidemic. Millions of people from all over the world are affected badly by this pandemic and people are forced to work from home to lessen the effect of this disease. Many countries have adopted a lockdown strategy but some countries have lifted lockdown without knowing what happens next. This is the situation no one can assume or predict how long it will take to recover from this pandemic. Unquestionably, there has been a sudden change in the demand of cloud-based phone services worldwide. Many schools and education sectors have largely adopted the VoIP system to allow VoIP video calling for online classes. Many health workers, doctors have used this system immensely in their training and meetings. Even before this pandemic, most of the business had already shifted to cloud-based technology and were already turning themselves to online productivity by employing different VoIP features for their work field. It is unclear how long will this pandemic force people to stay at home, but the usage of a cloud phone system will continue to grow. Try a Free Signup With VoIP Business. Some Potential impacts of Covid-19 on VoIP Network resiliency and usage VoIP businesses have recorded large spikes and many countries reported enormous volume of voice calls that are increasing exponentially. Customer satisfaction Around the globe, VoIP is taking on a diversity of measures to make continuous improvement for customer satisfaction and give businesses easy access to their workforce. In the UK, VoIP has increased the capacity and offers unlimited calls and some of the companies are providing free networking tools or some have reduced their cost to facilitate their customers to work from home during the COVID-19. Financial consequences VoIP companies have been less affected by the pandemic, but some companies can face some issues with the cash flow alike other sectors. Many VoIP companies have continued to invest in their network for a long-term period, and some are looking forward to 5G technology because It will advance speed and reliability. Read more: How VoIP technology helps businesses in the COVID-19? What factors businesses should consider before investing in VoIP technology during COVID-19? VoIP systems depend on internet performance. A stable internet connection is necessary to run your business smoothly while using a VoIP platform. Can the internet collapse? Critics say that it’s unlikely and the internet is designed to survive not to cease or decline. Can VoIP solutions cater to the demand of every business? It depends on what services you are utilising, how competent they are? How much scalability they have? What Important features VoIP offers? Call Forwarding – allows you to forward some or all incoming calls, if you can’t pick your office phone number, you are still able to forward it to your phone number or any other number. IVR – Auto call attendant or IVR is a feature that allows the callers to transfer the call automatically to the company representative, without waiting or having to talk to an operator. Call recording – This feature allows businesses to record phone calls that can be further used for practising and learning, marketing tools or techniques that will help to boost your sales and productivity. This feature can also be used to improve the clients satisfaction and monitor your team. Share Voicemail – It enables multiple users to interact on the same data or source that helps the businesses to collaborate and work efficiently. For example, A Manger can send information from a single source or means that can be accessed by all team members or particular members. Read on: Top features of VoIP Technology 2020 Try a free Sign up now and get an experience of free VoIP calling.

June 24, 2020

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