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Business Process Outsourcing

What is Business Process Outsourcing (BPO)?

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In today’s competitive business landscape, organizations continually seek innovative ways to optimize operations, reduce costs, and enhance efficiency. Many businesses from startup to established ones, opt to outsource different processes. One increasingly popular emerging strategy is Business Process Outsourcing (BPO). This process of outsourcing is an innovative service that is becoming increasingly available and highly […]

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Blended call centre

A Complete Guide To Blended Call Centre

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In today’s fast-evolving business landscape, it has become crucial for businesses to deliver exceptional customer service and stand out from their competitors. Technological advancement has transformed traditional call centers into dynamic contact centers with a wide range of communication channels. Blended contact centers are among the latest advancements in this field. It is transforming the

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zendesk call centre

Enabling Effective Customer Service: HubSpot’s Call Center Integration in Action

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People keep on moving, and so is business. Exchanges in the market keep on flowing, whether night or day. Hundreds if not thousands of customers come and buy your products. Each individual has their own specific concerns about your product and some just have questions. The number of these callers are impossible to answer at

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Are VoIP Calls Free

Are VoIP Calls Free? Exploring the True Cost of VoIP Calls

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One of the significant reasons for shifting to VoIP from traditional landlines is cost-effectiveness. It is true for individuals and business users, although businesses will save much more money than residential VoIP users. The cost reduction is due to low call charges, no need to purchase expensive hardware, less maintenance, no service fees or hidden

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What-is-Call-Scoring

What Is Call Scoring? How It Helps In Improving Agents Performance

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It is quite interesting to know that with a consistent increase in customer expectations, organisations are struggling to find ways to measure and maintain service quality. Providing the best customer support is important for every business, differentiating call centres from competitors. If you are running a call centre, your agents must be at their best

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Cloud-Based-software-System

Maximizing Procurement Efficiency With Cloud-Based Software

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In a world raced with the pressures of delivering better customer experiences and shortening time-to-market cycles, organizations can’t afford to lag in their supply chain. The good news is that technological advancements such as cloud-based software offer a promising solution for streamlining the procurement process – from ordering to delivery – driving greater efficiency, agility,

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