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In this fastly evolving digital world, communication is the cornerstone of personal and business interactions. Short Message Service (SMS) has remained a popular communication channel for its simplicity, reliability, and near-universal accessibility. However, as businesses and developers seek to integrate SMS into their applications and services, they often turn to SMS APIs (Application Programming Interfaces) […]
What Is An SMS API? Read More »
If you have ever worked in a customer service field, you can understand that it is nothing less than a battlefield. In one second, you receive an email complaint shared by a customer, and at the same time, you have to deal with an inquiry by a prospect demanding urgent attention. A robust ticketing system
What Is Ticketing System? Explore Everything Read More »
Most often the terms chatbots and conversational AI are used interchangeably, but there are many differences between them. Both technologies are used to improve customer support services so it is essential to understand the difference to know which one is the best for your business. Today businesses are striving to improve their customer experience while
What Is The Difference Between Chatbot And Conversational AI? Read More »
In the past, using virtual communication tools was considered a threat to traditional telecom companies. But as technology progresses, staying connected has become as important as breathing. One astonishing advancement in this direction is WiFi calling, a tech that lets us talk using the internet. If you are not sure what WiFi calling is, do
What Is WiFi Calling And How Is It Beneficial? Read More »
Voice over Internet Protocol, or VoIP, has become very popular among individuals and businesses due to its advanced features and other benefits, such as cost-effectiveness, scalability, and convenient audio and video calling solutions. However, there is a common concern when using VoIP calls, How to find the owner of a VoIP number? Businesses need to
How To Find Owner Of VoIP Number? Read More »
Only a few businesses can operate without a phone system in this advanced technology age. Whether it is customer support or sales operations, your business needs communication to contact current and future customers. Over time, advanced phone systems have been introduced. VoIP is one of the most popular and advanced phone systems offering businesses an
Are VoIP Phone Systems Reliable? Read More »
If you run a business, you know very well that building a brand is considered a business’s long-term success. When we talk about a brand, it is not just a logo or theme; it describes your values as a company and how you implement those values to deliver your product or service. Great customer service
What Is a Warm Transfer? Why Is It Important Read More »
With technological advancement, individuals and businesses seek communication systems with advanced features that help reduce calling costs. As a result, more and more people are shifting to VoIP. It is a cloud-based phone system that allows people to make and receive calls over the Internet. Although it offers numerous benefits, some people still hesitate to
How To Setup VoIP Phone At Home Read More »
Have you received any call on your phone with the caller ID as “VoIP caller”? And scratching your head to understand what it means, we have the answer to your question. A VoIP call simply means that instead of calling from a traditional phone number, the person is calling from a VoIP phone. If you
What Is a VoIP Caller? Everything You Need To Know Read More »
Customer support calls are essential to create customer relationships and build a better brand reputation. Although resolving customers’ issues in the first Call is ideal, it is unavoidable for many businesses to avoid call transfers. According to a recent report, 68% of customers get frustrated when agents transfer their Call to another agent. However, if
Warm Transfer vs Cold Transfer : Which Works Best Read More »
