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If you are a CEO then developing the employee’s interest in their work should be your primary responsibility. You might be focusing on enhancing the performance of your employees but you should give equal attention to improving their productivity. These […]
As a business owner, it’s important to constantly be seeking ways to improve your search engine optimization (SEO) strategy. One key source of information and insights for your SEO efforts is your customers. By listening to what your customers have […]
Customer service is a factor that differentiates a successful business from an unsuccessful one. This affects every part of the customer lifecycle, from acquisition to retention. It’s important for customers to feel that they are being treated with respect and […]
VoIP can’t run without a web connection. You can place VoIP calls from the web. Instead of being conveyed over simple analogue telephone lines, they require a web connection for transmission over an internet connection. It shows that if the […]
There’s no doubt that remote work is becoming highly popular. According to a study by experts, 43% of workers in the US have telecommuted at some point in their career. And this number is only going to grow as technology […]
What do you think is the most dangerous type of cyber-attack? If you pose this question to a group of individuals, they may have different opinions. Some would uptick DDOS as the most malicious, while others may consider ransomware as […]
The advent of technology has made 83% of the world’s population use smartphones. The device has become a vital tool for everyday life, not just for communicating but also for doing other necessities. Smartphones allow users to shop, pay bills, […]
In a perfect world, every customer would be happy and satisfied with the service they receive from your call centre. But we all know that’s not always the case. Sometimes customers can be frustrating, difficult, and just downright to the […]
Creating a good user experience is important because it can mean the difference between a person using your product or service and choosing another option. A bad user experience will cause people to give up and look for something else, […]
53% of a customer’s decision to do business with a supplier is related to the sales experience they received. In today’s tech-saturated world, B2B companies often fail to know the importance of B2B customers’ feedback. The revenues of any business, […]
