Easily manage your business, maximise profits with our feature rich communications system.
#1 global cloud communication solution for organizations of all sizes.
Customised and integrated for mobile operators, and managed service providers.
Employee engagement is an important facet of building business success that should not be overlooked. Besides creating a more welcoming environment in the workplace, better engagement among employees can lead to higher retention rates and heightened team productivity. Conversely, having disengaged employees can lead to absenteeism, low quality of work, and decreased productivity. As of …
Smooth internal and external communication is an essential part of any business, and they need to adopt advanced communication systems to stay ahead of the competition. VoIP or Voice over Internet Protocol is an advanced communication system increasingly popular for corporate communication. This advanced technology uses the Internet to make and receive calls, offering users …
Customers are essential to the success and development of any kind of business, be it an eCommerce store selling custom hoodies with one of the best print on demand companies business models or tech/service businesses. However, with a heavy reliance on regular recurring transactions, SaaS businesses heavily rely on customer retention and growth. The significant demand …
The Importance of Customer Personas in SaaS Inbound Marketing Read More »
Social media reviews and customer feedback are more than just comments; they’re invaluable tools for shaping marketing strategies. On social media, which is basically word-of-mouth that has gone online, harnessing the power of these reviews and feedback can significantly boost a brand’s marketing efforts. This guide will delve into how businesses can effectively leverage social …
Leveraging Social Media Reviews & Customer Feedback to Boost Marketing Read More »
Are you using a VoIP phone system but facing issues such as dropped calls, no incoming calls, or phone ringing even after receiving a call? Do not worry. You can resolve all your VoIP issues once you disable SIP ALG. SIP is considered a cornerstone of VoIP, and you need it to make calls because …
What Is SIP ALG? Why VoIP Users Should Disable It Read More »
In this interconnected and fast-paced world, staying connected has become more critical than ever. With the innovation of wireless calling, people are no longer bound to cables and can communicate seamlessly anywhere. A critical part of wireless communication is the wireless caller, who often uses a cell phone or mobile phone to make calls. This …
According to Salesforce Research, 94% of customers are more prone to purchasing again after a positive customer service experience. Chasing a perfect strategy for customer service, companies try various tools and solutions. Voice over internet protocol (VoIP) is one of these solutions. Although the technology is not easy to use, and you may need to …
Enhancing Customer Service with VoIP: The Impact of Voice Technology Read More »
In today’s fast-paced customer service environment, the key to success lies in the immediacy and accuracy of communication. Call centers, being the front line of customer interaction, need streamlined processes for real-time data transfer. Here’s where the magic of webhooks, particularly through platforms like Hookdeck, comes into play. This article explores how integrating Hookdeck with …
Streamlining Communication and Enhancing Efficiency with Webhooks Read More »
The B2B SaaS industry has experienced tremendous growth over the last few years as organizations around the world adopt SaaS solutions to improve their processes. Currently, the SaaS market is worth approximately $197 billion and is anticipated to reach $232 by 2024. And because of its growth, the market has become more competitive, forcing SaaS …
5 Key Metrics to Measure the Impact of Your B2B SaaS Read More »
Are you looking to improve the efficiency of your call center? Automation should be at the top of the list. Call center automation can help you streamline processes, reduce costs, and satisfy customers regardless of the industry. Over time, the call center’s activity increases, and you have to manage more calls, so there is a …
