Blog

How to Improve Employee Engagement

How to Improve Employee Engagement?

Employee engagement is an important facet of building business success that should not be overlooked. Besides creating a more welcoming environment in the workplace, better engagement among employees can lead to higher retention rates and heightened team productivity. Conversely, having disengaged employees can lead to absenteeism, low quality of work, and decreased productivity. As of …

How to Improve Employee Engagement? Read More »

what is voip?

What Is VoIP? How Does It Work?

Smooth internal and external communication is an essential part of any business, and they need to adopt advanced communication systems to stay ahead of the competition. VoIP or Voice over Internet Protocol is an advanced communication system increasingly popular for corporate communication. This advanced technology uses the Internet to make and receive calls, offering users …

What Is VoIP? How Does It Work? Read More »

Customer Personas in SaaS Inbound Marketing

The Importance of Customer Personas in SaaS Inbound Marketing

Customers are essential to the success and development of any kind of business, be it an eCommerce store selling custom hoodies with one of the best print on demand companies¬†business models or tech/service businesses. However, with a heavy reliance on regular recurring transactions, SaaS businesses heavily rely on customer retention and growth.¬† The significant demand …

The Importance of Customer Personas in SaaS Inbound Marketing Read More »

boost marketing with social media

Leveraging Social Media Reviews & Customer Feedback to Boost Marketing

Social media reviews and customer feedback are more than just comments; they’re invaluable tools for shaping marketing strategies. On social media, which is basically word-of-mouth that has gone online, harnessing the power of these reviews and feedback can significantly boost a brand’s marketing efforts. This guide will delve into how businesses can effectively leverage social …

Leveraging Social Media Reviews & Customer Feedback to Boost Marketing Read More »

enhancing customer service with voip

Enhancing Customer Service with VoIP: The Impact of Voice Technology

According to Salesforce Research, 94% of customers are more prone to purchasing again after a positive customer service experience. Chasing a perfect strategy for customer service, companies try various tools and solutions. Voice over internet protocol (VoIP) is one of these solutions. Although the technology is not easy to use, and you may need to …

Enhancing Customer Service with VoIP: The Impact of Voice Technology Read More »

Team Managing & Video Conferencing with VoIP Phone Services

Streamlining Communication and Enhancing Efficiency with Webhooks

In today’s fast-paced customer service environment, the key to success lies in the immediacy and accuracy of communication. Call centers, being the front line of customer interaction, need streamlined processes for real-time data transfer. Here’s where the magic of webhooks, particularly through platforms like Hookdeck, comes into play. This article explores how integrating Hookdeck with …

Streamlining Communication and Enhancing Efficiency with Webhooks Read More »

Scroll to Top