In today’s fast-evolving business landscape, it has become crucial for businesses to deliver exceptional customer service and stand out from their competitors. Technological advancement has transformed traditional call centers into dynamic contact centers with a wide range of communication channels. Blended contact centers are among the latest advancements in this field. It is transforming the […]
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People keep on moving, and so is business. Exchanges in the market keep on flowing, whether night or day. Hundreds if not thousands of customers come and buy your products. Each individual has their own specific concerns about your product and some just have questions. The number of these callers are impossible to answer at
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Are you worried about the large call volume and want to manage these calls efficiently? The call parking feature of the VoIP phone system can be a perfect option for you. It helps agents work as a team and allow them to pick up the call from another extension. It promotes teamwork in a call
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Do you have high-quality products that meet your target audience’s needs but are still losing customers? Although there may be other reasons, you may be failing in communication. You should know that communication is the backbone of each good relationship, and customers will not stay loyal to businesses that do not show enough respect. On
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One of the significant reasons for shifting to VoIP from traditional landlines is cost-effectiveness. It is true for individuals and business users, although businesses will save much more money than residential VoIP users. The cost reduction is due to low call charges, no need to purchase expensive hardware, less maintenance, no service fees or hidden
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To make your customer service efficient, you have to make your calls fast and well. It is because the customers expect both the quality of calls and a quick solution to their problems. It is where Average Handle Time (AHT) comes into play with your customer support team. It is an important KPI to evaluate
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It is quite interesting to know that with a consistent increase in customer expectations, organisations are struggling to find ways to measure and maintain service quality. Providing the best customer support is important for every business, differentiating call centres from competitors. If you are running a call centre, your agents must be at their best
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In a world raced with the pressures of delivering better customer experiences and shortening time-to-market cycles, organizations can’t afford to lag in their supply chain. The good news is that technological advancements such as cloud-based software offer a promising solution for streamlining the procurement process – from ordering to delivery – driving greater efficiency, agility,
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2-way radios have long been a reliable source of communication for businesses, offering a cost-effective and simple means to stay connected with coworkers. These solutions can streamline workflows, ensure safety protocols are met, and provide flexible options for in-building or outdoor communication needs. With so much riding on clear instant messaging, finding the right 2-way
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If your business grows fast, the number of people calling your office will also grow. You may miss a few calls, and some of them are mishandled because it is not easy to handle several calls simultaneously. That is where stress starts to get to your team. Answering all the calls, resolving all the issues
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