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5 Reasons Why People Use Softphone Apps

use soft phone apps

For those who work in customer service or rely on phone calls for their job, softphone apps have become one of the most popular options. But why is everyone switching from traditional phone systems to these modern apps? 

Let’s break it down and explore the top 5 reasons why businesses worldwide are embracing softphone technology!

5 Reasons Why People Use Smartphone Apps

Here are the reasons why people use smartphone apps :

i. Cost Savings

One of the most obvious perks of softphone apps is the huge savings on equipment costs. Instead of purchasing dozens—or even hundreds—of desk phones for your employees, you can simply provide them with a softphone app and a headset. The difference in cost is striking!

A Smarter Investment for Your Business Communication

Imagine you have a customer service department with 15 employees. If you equip each of them with a basic desk phone costing around $50, you’re looking at an upfront expense of $750—without including monthly fees for a phone service provider.

Now, compared with a softphone solution like Dialpad or CloudTalk, all you need are headsets, which can cost anywhere from $14 to $200, depending on their features. 

Even if you go with mid-range models, you could spend as little as $210 on equipment—saving more than 50% on hardware alone! Plus, these apps offer flexible plans that adapt to your business needs, further cutting down on unnecessary expenses.

Comparing Services

Here, you can quickly look at the monthly costs of traditional phone service providers versus some softphone apps

Product Service Minimum cost  Billing frequency
Verizon Phone service $35 per line Monthly
AT&T Phone service $20 per line Monthly
Groundwire Softphone app (requires a third-party VoIP service) $9.99 One time purchase
Zoiper Softphone app (requires a third-party VoIP service) $19 per line Monthly
Dialpad VoIP + Softphone app $15 per line Monthly
Bria Teams VoIP + Softphone app $59.40 per multiple users Annually

ii. Accessibility

The work environment has evolved significantly. Today, having an office is no longer mandatory for completing tasks or staying productive. Thanks to internet-based softphone apps, offering flexibility to employees —like working from home— has never been easier. 

Backbone of Remote Teams

These apps simplify adopting a fully remote work model. Whether a team member needs to travel for business or you’re expanding your operations to another city or country, softphone apps ensure seamless communication and efficient team management, regardless of their location.

Additionally, while softphone apps are best optimized for desktop computers and laptops, they can also be downloaded onto smartphones. 

Handling the Unexpected with Ease

Imagine that you’re in the middle of an important call with a potential client, and suddenly, your computer crashes. Instead of scrambling to fix it or leaving the client on hold, you can simply log in from your phone and carry on with the negotiation without missing a beat. Convenient, isn’t it?

iii. Enhanced Security Features

Let’s be honest: business communication isn’t just about making calls—it’s about safeguarding sensitive information for both your customers and your company. 

While softphone apps offer convenience and flexibility, they can also become targets for cybercriminals attempting to breach data. To address this, developers have implemented robust security measures, including:

  • Access control
  • User authentication
  • Data encryption methods
  • Built-in spam call detection and blocking
  • Firewall and VPN compatibility

Moreover, softphone apps eliminate the need for physical equipment, which means there’s no risk of theft or damage to communication devices. 

Plus, continuous updates from providers are designed to resolve bugs and address potential vulnerabilities, ensuring your systems remain secure and efficient.

iv. Advanced Call Management Features

Softphone apps come equipped with advanced features that traditional telephones simply can’t match. These tools not only improve call clarity but also open new possibilities for boosting your employees’ performance. 

From the familiar “put on hold” function to sophisticated call recording and analytics, softphone apps elevate the customer service experience.

Solutions…

RingCentral, Acrobits Groundwire, 8×8, or Aircall offer different levels of functionality depending on your plan. Below are some standout call management features you can expect with a softphone system:

  • Voice call and message services
  • Call recording
  • Audio transcription
  • Call tracking and monitoring
  • Intelligent call routing and forwarding
  • Detailed call analytics
  • User availability status 

By integrating these features, softphone apps provide a powerful toolset to enhance customer experience and streamline operations.

v. Employee Communication

Teamwork makes the dream work, right? While your primary focus might be on your clients, strong internal communication is key to productivity, and softphone apps offer features that simplify teamwork. 

  1. Integrated chat groups allow employees to consult in real-time, check availability, and streamline call transfers. 
  2. Status indicators and business hours show who’s free or on a call, ensuring smoother collaboration. 
  3. Built-in video conferencing eliminates the need for separate meeting apps, keeping everything in one platform. 
  4. Many apps also support file sharing and unified communication, allowing teams to manage calls, messages, and meetings from a single interface. 
  5. By centralizing communication, softphone apps help your team stay organized, responsive and focused on delivering great results.

Now that you’ve explored the incredible benefits of softphone apps, why stick with outdated phone systems? It’s time to make the switch to a softphone app and take your customer service and teamwork to the next level!

Read More : Key to Enhancing Customer Support: Ways for Business Improvements

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