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Chatbot And Conversational AI

What Is The Difference Between Chatbot And Conversational AI?

Most often the terms chatbots and conversational AI are used interchangeably, but there are many differences between them. Both technologies are used to improve customer support services so it is essential to understand the difference to know which one is the best for your business. Today businesses are striving to improve their customer experience while […]

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What Is a Virtual Call Centre

What Is Virtual Call Centre And How Does It Work

The rise of remote work and virtual communication technologies has led to new business models that challenge traditional office-based operations. One such model is the virtual call centre, which allows companies to provide customer service and support to their clients through remote agents working from different locations. A virtual call centre leverages cloud-based technologies and

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VoIP Performance Management

Best Softwares for VoIP Performance Management and Optimisation

Small and medium-sized companies are benefiting from expense savings that Voice over IP (VoIP) is providing by using VoIP Performance Management. With video conferencing, cloud programs, mobile phone apps, and voice data all passing through the same network connection, there should be a focus on the quality of service for the company. Voice over Internet

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