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Telecommunication

Blended call centre

A Complete Guide To Blended Call Centre

In today’s fast-evolving business landscape, it has become crucial for businesses to deliver exceptional customer service and stand out from their competitors. Technological advancement has transformed traditional call centers into dynamic contact centers with a wide range of communication channels. Blended contact centers are among the latest advancements in this field. It is transforming the […]

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What-is-Call-Scoring

What Is Call Scoring? How It Helps In Improving Agents Performance

It is quite interesting to know that with a consistent increase in customer expectations, organisations are struggling to find ways to measure and maintain service quality. Providing the best customer support is important for every business, differentiating call centres from competitors. If you are running a call centre, your agents must be at their best

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Essential-for-Business-Communication

Why 2 Way Radios are Essential for Business Communication

2-way radios have long been a reliable source of communication for businesses, offering a cost-effective and simple means to stay connected with coworkers. These solutions can streamline workflows, ensure safety protocols are met, and provide flexible options for in-building or outdoor communication needs. With so much riding on clear instant messaging, finding the right 2-way

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