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In this fastly evolving digital world, communication is the cornerstone of personal and business interactions. Short Message Service (SMS) has remained a popular communication channel for its simplicity, reliability, and near-universal accessibility. However, as businesses and developers seek to integrate SMS into their applications and services, they often turn to SMS APIs (Application Programming Interfaces) […]
What Is An SMS API? Read More »
Most often the terms chatbots and conversational AI are used interchangeably, but there are many differences between them. Both technologies are used to improve customer support services so it is essential to understand the difference to know which one is the best for your business. Today businesses are striving to improve their customer experience while
What Is The Difference Between Chatbot And Conversational AI? Read More »
In the past, using virtual communication tools was considered a threat to traditional telecom companies. But as technology progresses, staying connected has become as important as breathing. One astonishing advancement in this direction is WiFi calling, a tech that lets us talk using the internet. If you are not sure what WiFi calling is, do
What Is WiFi Calling And How Is It Beneficial? Read More »
If you run a business, you know very well that building a brand is considered a business’s long-term success. When we talk about a brand, it is not just a logo or theme; it describes your values as a company and how you implement those values to deliver your product or service. Great customer service
What Is a Warm Transfer? Why Is It Important Read More »
With technological advancement, individuals and businesses seek communication systems with advanced features that help reduce calling costs. As a result, more and more people are shifting to VoIP. It is a cloud-based phone system that allows people to make and receive calls over the Internet. Although it offers numerous benefits, some people still hesitate to
How To Setup VoIP Phone At Home Read More »
Have you received any call on your phone with the caller ID as “VoIP caller”? And scratching your head to understand what it means, we have the answer to your question. A VoIP call simply means that instead of calling from a traditional phone number, the person is calling from a VoIP phone. If you
What Is a VoIP Caller? Everything You Need To Know Read More »
Customer support calls are essential to create customer relationships and build a better brand reputation. Although resolving customers’ issues in the first Call is ideal, it is unavoidable for many businesses to avoid call transfers. According to a recent report, 68% of customers get frustrated when agents transfer their Call to another agent. However, if
Warm Transfer vs Cold Transfer : Which Works Best Read More »
In today’s competitive business landscape, organizations continually seek innovative ways to optimize operations, reduce costs, and enhance efficiency. Many businesses from startup to established ones, opt to outsource different processes. One increasingly popular emerging strategy is Business Process Outsourcing (BPO). This process of outsourcing is an innovative service that is becoming increasingly available and highly
What is Business Process Outsourcing (BPO)? Read More »
Are you planning to upgrade your business phone system? While searching for the best business phones, you may come across hosted VoIP. So what is it, and how can it benefit your business? It is essential to know. Voice over Internet Protocol, or VoIP, lets businesses make and receive calls online. Hosted VoIP services are
What Is Hosted VoIP? Definition, Benefits, Features and Importance Read More »
In today’s fast-evolving business landscape, it has become crucial for businesses to deliver exceptional customer service and stand out from their competitors. Technological advancement has transformed traditional call centers into dynamic contact centers with a wide range of communication channels. Blended contact centers are among the latest advancements in this field. It is transforming the
A Complete Guide To Blended Call Centre Read More »
