Today, business telephony is an integrated telecommunications solution based on VoIP technologies, virtual and physical IP PBX, various SIP devices, virtual numbers, and much more.
We live in a rapidly changing world. The speed of information transfer and decision-making is rapidly increasing year after year. About two hundred years ago, weeks and months passed before a coachman delivered a letter to its destination. Thirty years ago, a letter was delivered by mail in a few days, and sometimes, as before, weeks, and only in cases of urgent importance was a telegram sent so that the addressee would receive it very quickly – within 24 hours. Just five years ago, it took several minutes to send an e-mail message, and it seemed that this was already the limit of technological capabilities.
Today, technologies in the field of EdTech are developing very quickly, and we are talking not only about telephony but about the global development of technologies. For example, today, students need only a couple of minutes to write their essays using AI. The main thing is to always use an AI detector and fixer to control the process. Telephony is also developing quickly, and one of the areas of its application is, of course, startups in the field of EdTech.
Reasons Why VoIP Is Essential for EdTech Startups Scaling?
i. Virtuality
VoIP technology allows you to easily create a virtual copy of your phone anywhere, at any time. It also allows you to deploy communications to as many phones as you want, anywhere on the planet, with just a few clicks. This portability and scalability allow EdTech startups to create systems that are redundant to reduce risk and flexible to adapt to changing environments.
ii. Portability
With any VoIP terminal device — an adapter (a compact device the size of a book), a laptop, or an IP phone — an EdTech startuper, say, from the USA can go to Tokyo and use their office phone number in a hotel there. To do this, they only need to connect the device to a broadband access channel.
Thus, an Internet channel anywhere in the world provides the user with the full range of capabilities available at home — telephony functions, access to directories and information security tools — and, we would like to emphasize, without any additional charge.
iii. Scalability
Technologies that make phone numbers and related communications services portable allow phone connections to be established wherever they are needed. Every time a new employee joins an EdTech startup or an employee moves to another office, a full range of communications services can be set up for that employee by simply changing the settings on a web page.
Similarly, with a few clicks of the mouse, a company can expand its existing VoIP infrastructure to include an entire new office, wherever that office is located. Naturally, employees there immediately have access to the full range of communications capabilities available at the old location. The infrastructure can be rolled up just as quickly when an office is closed.
iv. Customizability
It took decades for traditional telephony to develop and mass-produce features like caller ID and voicemail. With the advent of VoIP, adding and enhancing features (called “voice apps”) has become very easy. While off-the-shelf software and hardware products on the market already offer a rich set of features, many organizations are creating a plethora of add-on apps to help EdTech startups optimize their branding strategy, customer interactions, and internal communications.
v. Intelligence
We can see many cases of organizations that independently use the capabilities of customization and virtualization of system functions. However, very few companies using VoIP to minimize costs have decided to go beyond the basic installation options. The potential of the new technology is most fully revealed in the creation of intelligent applications that combine communications and business processes and thus increase the efficiency of EdTech startups.
Improving the Productivity of EdTech Startup Workers
VoIP systems have an intelligent call sorting function, and this can significantly improve work efficiency. For example, when leaving the office, an employee can set up the call handling process as follows:
- If I do not pick up the phone in the office, forward the call to voicemail.
- If my boss calls on a weekday and no later than 8:00 PM, forward the call to my cell phone.
- If an important client calls, forward it to my secretary. If she is not there, forward the call to voicemail and simultaneously send me an SMS message.
- If I have not checked my voicemail for more than an hour, forward the received message to me as an email attachment.
- If John calls, check my calendar to see if I have a meeting with the marketing team, and if I am in a meeting, connect John via teleconference.
Final Words
It is difficult to predict in detail how VoIP will develop, but certain conclusions are already evident. Telecommunications have always been closely linked to business processes. More than a hundred years ago, the telegraph and telephone became indispensable business tools precisely because they made it possible to coordinate the work of geographically distributed offices and even different companies.
With the advent of VoIP, coordination has become much more intelligent. If earlier a phone call could be likened to a shot at random, where the addressee should presumably be, now the caller has the opportunity to precisely “aim” and determine when, to whom, and under what conditions the message should arrive.
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