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If you run a business, you know very well that building a brand is considered a business’s long-term success. When we talk about a brand, it is not just a logo or theme; it describes your values as a company and how you implement those values to deliver your product or service. Great customer service […]
What Is a Warm Transfer? Why Is It Important Read More »
Google Voice offers cloud-based VoIP calling with useful features that users can use on their computers or mobile devices. It has practical features and works well with other Google apps you may already be using. Although it is ideal for individual entrepreneurs and small businesses, it does not provide the extensive features that large businesses
Unveiling the Top Alternatives to Google Voice: Redefining Your Communication Read More »
Personalized learning is an educational strategy that focuses on customizing each employee’s strengths, requirements, skills and aptitude. Every employee obtains a learning program as per their knowledge and how they can do the best learning. To get an overview of personalized learning, you can imagine a workspace that doesn’t work by using the “one size
What is Personalized Learning – 9 Benefits of Personalized Learning Read More »
If you are a CEO then developing the employee’s interest in their work should be your primary responsibility. You might be focusing on enhancing the performance of your employees but you should give equal attention to improving their productivity. These two aspects relate to each other but they are practically different. Expert employers try to
How to Improve Workforce Productivity? Read More »
Customer service is a factor that differentiates a successful business from an unsuccessful one. This affects every part of the customer lifecycle, from acquisition to retention. It’s important for customers to feel that they are being treated with respect and not just as a mere number. Regardless of whether you’re an established business or you’re
7 Ways To Create A Highly Effective Customer Service Team Read More »
There’s no doubt that remote work is becoming highly popular. According to a study by experts, 43% of workers in the US have telecommuted at some point in their career. And this number is only going to grow as technology advances, and more people become comfortable working from home. But while there are many advantages
Building A Strong Company Culture While Doing Remote Work Read More »
In a perfect world, every customer would be happy and satisfied with the service they receive from your call centre. But we all know that’s not always the case. Sometimes customers can be frustrating, difficult, and just downright to the point. That’s why it’s so essential for call centre teams to be empowered to handle these
23 Tips to Empower Call Center Teams in 2023 Read More »
Creating a good user experience is important because it can mean the difference between a person using your product or service and choosing another option. A bad user experience will cause people to give up and look for something else, even if your product or service is otherwise superior. There are many different frameworks and
Learn About Different Frameworks Responsible For Flawless User Experience Read More »
53% of a customer’s decision to do business with a supplier is related to the sales experience they received. In today’s tech-saturated world, B2B companies often fail to know the importance of B2B customers’ feedback. The revenues of any business, be it B2B or B2C, depends on the customer experience and the response of the
5 Ways Customer Feedback Can Improve B2B Sales Read More »
Are you looking for ways to monitor your company’s production? Do you want to ensure that your products are being produced efficiently and effectively? If so, there are a few key things you can do to help you stay on top of things. In this article, we will give you four tips to help you
4 Tips To Help You Monitor Company Production Read More »
