What is VoIP?

The Definitive Guide to a VoIP Phone System.

A Brief Introduction to Voice over Internet Protocol

VOIP stands for Voice Over Internet Protocol, in simple words; it is like using a telephone service on the internet. The way digital advancements have transformed conventional brick and mortar shops into appealing online stores, your landline telephone also needs an update. VOIP enables you to avail of all the landline telephone services on your smartphone or mobile gadgets. Get your calls diverted straight to your personal computer, laptop, or any smart device so that you can keep receiving calls on the go.   

Voice over IP is a cost-efficient telecommunication solution suitable for all business types. With VoIP, you can decrease or remove costs associated with traditional telephone systems.

Before getting into VoIP’s benefits get to know how it works.

How Does VoIP Work?

VOIP converts your voice into digital data that is easily transmitted over the internet. It works in many ways. The use is up to you and your available resources as to how you would like to avail of the services. Let us have a look at the two different scenarios where VOIP facilitates you in communication. VoIP works differently depending on what it’s connecting calls to—it can connect to other VoIP lines or through traditional landlines.

Calling from one VoIP to another VoIP

It is the basic form as it allows calling from one application to another where both were powered by VOIP. You can relate it with the mobile applications we often use such as WhatsApp, Skype, or IMO. In order to make it call on WhatsApp, it must be installed in yours and your receiver’s phone along with internet connectivity.

This is how VoIP to VoIP works in simple terms: When you make a call, the audio data is encapsulated or compressed into small data packets. These packets travel through different networks until they reach their destination (the IP phone or computer of the person being called), where the packets are “unpacked” back into audio form. This goes back and forth in real-time. You may recognize a basic form of VoIP in some popular consumer voice apps like Skype and WhatsApp. Through VoIP, people can call each other without a landline telephone.

Calling to Landline Phones

Calling from a VOIP to a landline phone is a bit tricky. It works halfway similar to calling directly to VOIP as it converts the voice signals into packets of data and transmits it over the internet, whereas it unpacks the data back into audio while passing through the VOIP gateway. The technology can be utilized the other way round as well. For example, if you have a landline and you want to call a user with a VOIP device or application. You may be wondering how VoIP can connect to traditional landlines that still use the Public Switched Telephone Network (PSTN). When you make a call through IP to a landline, the digital audio goes through the same process as a VoIP-to-VoIP call. The difference is that the unencapsulated audio data passes through what’s called a VoIP gateway, which in turn converts digital audio to analog.

On the flip-side, an analog call from a traditional landline to an IP network is converted into its digital form when it passes through the VoIP gateway. From there, it can start to work like a VoIP-to-VoIP call.

What is the need of using VOIP?

There are various needs for VOIP. Individual and small to medium-size businesses may not an affordable solution to calling their friends, family, and clients, whereas, corporate concerns may be looking for VOIP phones to speed up communication and improve productivity. To understand the need, you may realize the importance of WhatsApp and other messaging applications. They are free but may be showing you advertisements or monetizing the data they collect in other ways. To have a customized, affordable, and secure calling solution, VOIP is the alternative you can rely on.

VoIP System Converts Signals To and From the PSTN via SIP Trunks 

How VoIP Setup?

There are two ways to setup a VoIP phone system in your office. You can either keep things in-house or you can choose for cloud-based phone services. With a cloud-based system like VoIP business you can have the system up and running by simply downloading software or an app. Cloud-based solutions are available on a monthly plan. The entire service end to end is managed and supported by your service provider. Some businesses need control over their communication set up. Hence, they prefer keeping phone hardware and servers on-site. But, this also means a much higher cost. They require more hardware, need technology support and management. For these setups VoIP Business offers telephone numbers and call termination which allows calls in and out between your VoIP setup and the international telephone network.

How do you make a VoIP phone call?

There are several ways to make a phone call using VoIP including.

VoIP phones or IP desk phones

Don’t let the way they look fool you. These standard desk phones may look like high-tech landline telephone units, but they’re more than that. They are actually small computers connected to the internet through Wi-Fi or Ethernet cables designed to make voice calls while mimicking the functionality of a standard landline. There are many variations of this device, including desk IP phones, starfish conference phones, cordless phones, and more. While the most popular brands are Cisco and Polycom, there are other brands businesses can choose from.

How is VoIP used in business?

For a long time, traditional telecom carriers have been the dominant providers of business communications. Even with the existence of VoIP, regular PSTN lines were considered more reliable and better in terms of call quality. And they had good reasons for thinking that way. After all, VoIP is dependent on the quality of internet connection—and if you remember, in the past, the internet was not as reliable and as stable as it is today.

Fast forward to the early 2000s, where broadband and fiber internet became more stable, suddenly, VoIP is more viable than it was before. Over the years, the technology has also improved to the point that it is no longer just a cheaper alternative to traditional telephony but an actual better option for voice calls. It was not long until the application of VoIP for business use became widespread.

Soon enough, businesses recognized the benefits of VoIP to their operations including:
  • Soon enough, businesses recognized the benefits of VoIP to their operations including:
  • Scalable telephony that can be implemented in multiple locations without the need for extra cable line for expansion.
  • Business phone system features like call forwarding, caller ID, and call screening, for no extra cost.
  • Business phone system features like call forwarding, caller ID, and call screening, for no extra cost.

Benefits of VoIP Phone Systems

It is still a developing technology. The idea has been around for a while, but refinements and improvements are still ongoing. Those improvements – together with advances in internet connections – are key. They make VoIP more relevant today than ever before and the system has developed to the point that its advantages significantly outweigh its drawbacks.

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VoIP solutions boast better flexibility and portability than legacy telephones. That gives your business more accessibility across the board. With VoIP, users can make and receive calls from anywhere, as long as they have an active internet connection and the software or app. You can use the same phone number to make calls from anywhere. This maintains professionalism in front customers and clients regardless of where you are. By adopting VoIP, you also get a range of features that improve daily communications and productivity. VoIP Business provides a flexible phone system that can be adjusted according to fluctuating demand.

How to Switch?

VoIP technological advances are changing the commercial telecommunications. Thanks to VoIP, businesses can now make and receive calls over the internet. Internet calling provides many benefits. For example, decrease in cost from the initial setup and hardware; call charges are low and even zero in some cases; agility and accessibility with a VoIP phone system.

If you are now convinced of VoIP technology and want to switch, that can be completed in 3 easy steps!

  • Contact a reliable service provider, someone who can talk you through the whole process like VoIP Business.
  • Choose from in-house server set up or the cloud-based setup.
  • Choose desk phones or software-based phones to make VoIP calls.

Frequently Asked Questions

Pretty much quickly, most happen within 7 days whilst others take about 10 days, it depends on your provider. We have migrated some clients in less than 72 hours, so you’re in safe hands.

Of course you can, we handle any number, whether is a non-geographic number, local number or international number. Just let us know how many numbers you wish to migrate and we’ll arrange for that.

If some providers are stuck in the dark ages, then they might do, but most don’t. We don’t charge to port your number to us either, so you enjoy a stress-free number porting.

You can definitely buy a single number or a block of numbers. For example, if you need a block of 10 successive numbers for your business, we’ll book it for you to order. You can purchase up to 1000 numbers at one go.

You name any area in the UK, we’ve got numbers for them. Just choose your numbers and if you have multiple offices around the country, feel free to pick out the numbers the most relevant to you.

Sure, we have SMS and Fax enabled numbers, when you get in touch with us, let one of our advisors know and we;ll sort it out for you.