Therefore, the call pickup option allows a user within the same pickup group to answer a call at their phone for another extension within the same pickup group. That means, you will be able to pick up the phone for those users who might not be at their desk, or absent or unable to answer their phone line.
Pickup Groups Scenario in PBX:
Benefits of our Call Pickup Group feature?
- Answer the phone for your colleague, on his/her behalf
- Help out the team by using the team spirit and pickup calls for other groups
- Never miss an important call for the whole business, a team approach ensures multiple users are able to take front lines and back up calls
- There is shared responsibility which means other users are able to be trained to answer calls on behalf of others and benefit from having multiple telephone skills
- Easy to configure the pickup options and administer them on a cloud pbx such as ours