Use call pickup groups to allow other users to pick the phone and assist as and when needed. Have more work processed and tasks completed at the end of the day!
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Pickup group is an advanced feature that is offered by VoIP Business. It allows all incoming calls to a particular group of numbers to be directed to a single extension or a few different devices. This can be incredibly useful in situations where the office is understaffed for any reason – building renovation, holiday season etc. The Pickup Group feature can be combined with others such as call waiting to ensure that customers always talk with an employee instead of having to leave a message.
You can pick up calls for another team as part of the Group call pickup. One can also pick up calls for another colleague as part of that call pickup group. The people in a pickup group can be designated to pick up calls on behalf of other people. For example, if calls come to the sales team – which is a ring group, then directors can also pick the call on the behalf, so a group of 3 directors for example can form part of a pick up group. There could be 5 directors in a ring group, for example, executive board has 5 members with 2 non-executives, so that 3 of them can actually do something for the sales team, that means as users they can be part of the Sales pick up group or be in the same Directors ring group and do a Group call pick up by dialing the appropriate call pickup group number.
One can use softkey and for Group pickups, there could be another softkey such as GPickUp. You can further customise controls on our cloud PBX.
Yes, if you’re using our business grade Cisco IP phones, then one can press the pre-programmed BLF key (speed-dial key) on the phone, to receive inbound calls to the pickup group.
Definitely, if you choose our premium package, we’ll configure the call queues, the IVR and the ring groups in such a way that your business would be able to access the pickup feature. This configuration is one of the most popular amongst our clients who tend to be operating vibrant businesses.
No, if you’re using Cisco phones or other popular brands that are compatible with VoipBusiness, such as Yealink and Gigaset, it should not be an issue. Also, you don’t need any extra equipment as our cloud PBX will handle all of it.