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Customer support calls are essential to create customer relationships and build a better brand reputation. Although resolving customers’ issues in the first Call is ideal, it is unavoidable for many businesses to avoid call transfers. According to a recent report, 68% of customers get frustrated when agents transfer their Call to another agent. However, if […]
Warm Transfer vs Cold Transfer : Which Works Best Read More »
Before the innovation of e-commerce and websites, businesses relied on telephone calls for advertisement and to generate interest. ‘ cold calling’ means calling people from a list of names and phone numbers to promote business to people who have not previously used your services. However, in this digital era, you may have heard that cold
What Is Cold Calling? A Guide For Sales Professionals Read More »
