What-is-Call-Scoring

What Is Call Scoring? How It Helps In Improving Agents Performance

It is quite interesting to know that with a consistent increase in customer expectations, organisations are struggling to find ways to measure and maintain service quality. Providing the best customer support is important for every business, differentiating call centres from competitors. If you are running a call centre, your agents must be at their best […]

What Is Call Scoring? How It Helps In Improving Agents Performance Read More ยป