Call centres are essential as they help to maintain strong customer relationships. As customer expectations continue to rise, call centres need to be both efficient and effective for business success, but how? One powerful tool that can help achieve this is a Knowledge Management System (KMS). A KMS is a centralised platform where all the […]
How Can A Knowledge Management System Improve Call Centre Efficiency? Read More »
As technology trends continue to develop, the workforce has begun to change shape as well. Because of high-speed internet and cloud networks powering VoIP and contact centre solutions, access no longer is limited to the office space. Fortunately with a call centre software agents can get connected to the same network in the office, which they
The Complete Guide to Managing Remote Call Centre Agents Read More »
Call Centres continuously face new challenges while trying to improve their agent efficiency and enhance customer satisfaction. Having improved agent efficiency and increasing customer satisfaction can feel like conflicting goals. However, by utilising the call centre improvement strategies like improving the technology used, reducing agent workload and improving representatives’ skills, the Call Centres can resolve
3 Great Strategies for Call Centre Improvement Read More »
VoIP phone technology has revolutionised the traditional methods of communication. It has brought us a number of great features that were unheard of previously. The features offered by VoIP not just make its technology better but increases choices available for the users as well. VoIP phone technology has become one of the most beneficial technologies
Top Features of VoIP Technology Read More »
