As technology trends continue to develop, the workforce has begun to change shape as well. Because of high-speed internet and cloud networks powering VoIP and contact centre solutions, access no longer is limited to the office space. Fortunately with a call centre software agents can get connected to the same network in the office, which they […]
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Call Centres continuously face new challenges while trying to improve their agent efficiency and enhance customer satisfaction. Having improved agent efficiency and increasing customer satisfaction can feel like conflicting goals. However, by utilising the call centre improvement strategies like improving the technology used, reducing agent workload and improving representatives’ skills, the Call Centres can resolve
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VoIP phone technology has revolutionised the traditional methods of communication. It has brought us a number of great features that were unheard of previously. The features offered by VoIP not just make its technology better but increases choices available for the users as well. VoIP phone technology has become one of the most beneficial technologies
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