3 Great Strategies for Call Centre Improvement

3 Great Strategies for Call Centre Improvement

Call Centres continuously face new challenges while trying to improve their agent efficiency and enhance customer satisfaction. Having improved agent efficiency and increasing customer satisfaction can feel like conflicting goals. However, by utilising the call centre...
Top Features of VoIP Technology

Top Features of VoIP Technology

VoIP phone technology has revolutionised the traditional methods of communication. It has brought us any number of great features that were unheard of previously. The features offered by VoIP not just make its technology better but increases choices available for the...