VoIP Business Privacy Policy

VOIPBusiness Privacy Notice

Last Updated: September 11, 2017

VoIPBusiness, Inc. and its worldwide subsidiaries are committed to protecting your privacy. This Privacy Notice (“Notice”), (“VoIPBusiness”, “us”, “we”, “our”) explains our privacy practices and provides information on how and why we collect, use and share your personal information when you visit our websites, available at voipbusiness.com and its sub-domains (“Website“), our mobile application (“App“) or use our unified cloud communications platform (“Plan Services“). The policy also describes your choices regarding use, access and correction, and the right to delete your personal information.

Information which you provide to us

We collect information which our customers and users provide directly to us when they use our Website, App or Plan Services. The types of personal information we may collect directly from customers and users include email addresses, postal addresses, phone numbers, employee names, usernames, information about the type of service required, marketing preferences, job titles, credit card payment information, transactional information (including Plan Services purchased), as well as any contact or other information customers choose to provide for us to undertake the Plan Services.

When you provide personal information about a customer’s or User’s contacts, we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at [email protected]


Usage information – We keep track of customer and user activity in relation to the Website, App or Plan Services, the configuration of their computers, and performance metrics related to their use of the Website, App or Plan Services. Log information – We log information about our customers and their Users when they use the Website or App including Internet Protocol (“IP“) address, Internet Service Provider (“ISP“), browser type, referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyse trends in the aggregate and administer the site. Device information – We collect your mobile phone number and other information related to your mobile device like its operating system and model if you use our Plan Services via our App. Information collected by cookies and other similar technologies – We use various technologies to collect information which may include saving cookies to Users’ computers. Please see the VoIPBusiness Cookies Policy for further information on this topic.


We may receive personal information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyse our records, identify new customers, and provide products and services that may be of interest to you.


We may use the information we collect from customers and users for a range of purposes, including to:

  • Provide, operate and maintain the Website, App or Plan Services;
  • Process and complete transactions, and send related information, including transaction confirmations and invoices;
  • Manage our customers’ and users’ use of the Website, App or Plan Services, respond to enquiries and comments and provide customer service and support;
  • Analyse customers’ and users’ use of the Website, App or Plan Services for trend monitoring, marketing and advertising purposes;
  • Prepare and provide customer and user testimonials regarding the Website, App and/or Plan Services;
  • Improve the Website, App or Plan Services;
  • Send customers technical alerts, updates, security notifications, and administrative communications;
  • Investigate and prevent fraudulent activities, unauthorised access to the Website, App or Plan Services, and other illegal activities; and
  • For any other purposes about which we notify and receive express consent from customers and users.

We and our third party marketing service providers may also use the information customers and users send to us for our marketing purposes, if this is in accordance with your marketing preferences and applicable law. However, you may opt out of our marketing. For further information, see the “Unsubscribe from Our Mailing List” section below

We and our third party marketing service providers may also use the information customers and users send to us for our marketing purposes, if this is in accordance with your marketing preferences and applicable law. However, you may opt out of our marketing. For further information, see the “Unsubscribe from Our Mailing List” section below.


We may share and disclose information we collect from customers and users with the following third parties:

  • VoIPBusiness or any of its worldwide affiliates consistent with this Notice for data processing;
  • Business partners, contractors, vendors, and authorised third party agents, to:
    • enable us to provide our services;
    • provide your company with information about VoIPBusiness products and services of potential interest to your company, where permitted by law; and
    • analyze and maintain VoIPBusiness networks;
  • Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; prevent or investigate wrongdoing in connection with the Website, App or our Plan Services; and
  • Any third parties in connection with a prospective or actual sale, merger, acquisition, financing or reorganization of all or parts of our business.


We may share and disclose information we collect from customers and users with the following third parties:

Where we process personal information collected via our Website or App or via our Plan Services for our own account management, billing or marketing purposes and where required by applicable law, we provide individuals with the opportunity to access, review, modify, and delete any such personal information that was previously provided. You can send an email to [email protected] We will respond within a reasonable time frame. If you make a request to access your personal information, we may charge you a fee where permitted by applicable law.


You may at any time ask us to remove you from our mailing list by sending us an email at [email protected] or by clicking “Unsubscribe” in any e-mail communications or push notification we send you. We will remove you from our mailing list in accordance with applicable laws.

To request that your phone number be removed from future sales calls, please email [email protected]


This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website links including but not limited to social media sites. The inclusion of a link on the Website does not imply our endorsement of the linked site or service.


Keeping your information secure is important to us. We maintain a variety of appropriate technical and organisational safeguards to protect your personal information both during transmission and once it is received. VoIPBusiness has no control over or responsibility for the security or privacy policies or practices of other sites on the Internet you might visit, interact with, or from which you might buy products or Plan Services, even if you visit them using links from our Website.

Please note that no website, mobile app or service is completely secure and so, while we endeavour to protect our customers’ information using the measures described above, we cannot guarantee that unauthorised access, hacking, data loss or a data breach will not occur.


We will retain your personal information for no longer than is necessary to fulfil the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.


Information collected outside the United States, including in the European Economic Area (“EEA“), may be transferred to the United States. Your information may be stored on our servers in the United States, Switzerland, and Netherlands, and potentially in other countries whose data protection laws may be different to the laws in your country. We will protect your information in accordance with this Notice wherever it is processed. In addition, VoIPBusiness has self-certified to the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks.


If we change our Notice, we will post those changes on this page in addition to updating the “Last Updated” date at the top of this webpage. If we make material changes, we will notify you more directly, for example by posting a notification or message on the Website or by emailing you prior to such changes taking effect. We encourage you to review this Notice regularly to stay informed of the latest modifications.


If you have any questions, comments or concerns about this Notice, please e-mail us at [email protected] Or, you can write to us at:

  • VoIP Business, Inc.
  • 17 Ensign House
  • Admiral ways, Docklands
  • London, United Kingdom