Your team spends hours on client calls, vendor updates, and internal meetings back-to-back. However, when you open your time reports, those hours are somehow invisible. If you rely on employee time tracking software, this gap isn’t just annoying—it’s misleading. It distorts your understanding of productivity, workload, and even billing.
That’s where VoIP data comes in. When integrated with tools like Monitask, it captures every work-related phone call, automatically logging time that would otherwise slip through the cracks. Imagine your reports showing the real work your team does—all of it. It’s not just about better tracking; it’s about smarter management.
Why VoIP Data Is Real Work Data?
Every phone call your team makes or receives is more than just a timestamp—it’s part of the job. VoIP systems aren’t just logging metadata; they’re capturing measurable work. Yet too often, this kind of labor is invisible in your reporting tools.
VoIP platforms like RingCentral, Zoom Phone, or 8×8 already track:
- Call start and end times – You get a precise window of when the work happened.
- Duration – Whether it’s a two-minute check-in or an hour-long strategy call, the time counts.
- Inbound vs. outbound calls – See who is proactively reaching out and who’s handling incoming issues.
- Employee IDs tied to calls – Know exactly which team member handled which conversation.
What Time Trackers Usually Miss (and Why It Hurts Your Data)
Most time tracking tools focus on what happens on the computer screen—screenshots, active apps, and keyboard or mouse use. However, when work occurs on the phone, these tools often fail to capture it. If an employee is on a call, their screen may remain idle, giving the impression that they aren’t working. This leads to inaccurate payroll, as phone time isn’t counted.
Managers also lose sight of how time is spent, making it harder to manage workloads or understand client needs. Employees get frustrated when their phone work goes unnoticed. Tools like Monitask and Time Doctor solve this by adding VoIP data and automatically tracking calls, so every minute counts. This provides a clearer and fairer view of the actual work that has been done.
Bringing It Together: VoIP + Monitask
Monitask monitors how long you use each app, how long your computer is idle, and what actions you take, giving you a complete picture of performance. However, when you add VoIP data, everything changes. Suddenly, phone calls become part of the record, showing how much time is spent talking to clients or handling voice tasks.
This makes it easy to correlate call time with specific projects or clients. Time reports that show real effort, not just screen activity. Many companies export VoIP logs or utilize integrations to feed call data into Monitask, thereby creating a more comprehensive and accurate picture of daily work.
Real Examples: Where This Combo Actually Helps
A support team once struggled to prove their effort beyond Slack messages until VoIP data revealed they spent 6.5 hours on client calls. Meanwhile, a remote sales representative used call logs, combined with Monitask, to back up activity, thereby avoiding the gaps left by CRM notes alone.
Consulting agencies benefit by linking VoIP call time directly to billable projects, making invoices more accurate and transparent. Even team leads gain clarity, spotting overload when long calls stack on top of task time.
Conclusion: If You Count Work Hours, Count Phone Time Too
If your team spends hours on the phone, that time is real work. Ignoring it means your reports don’t reflect reality, leaving decisions and payroll based on incomplete data. Integrating your VoIP system with Monitask bridges that gap, capturing calls alongside computer activity.
Read More : How Much Does VoIP Cost? A Complete Pricing Guide
