For small businesses, it is critical to deploy the best customer support techniques to build up a steady and reliable customer base. However, it may become challenging for a growing small business to deal with a large amount of customer inquiries and requests. This is where an AI voice assistant has a role to play.
These AI assistants facilitate customers over a wide array of tasks which include appointment booking, ordering as well as answering customer questions with the help of automatic speech recognition algorithms. Such assistance not only reduces the cost of hiring additional employees but also allows you to devote yourself to more important issues within your business, enabling your expansion.
Life is made easier for anyone and everyone in a business organization as AI voice assistants add efficiency by saving a lot of time and personalizing customer interactions. Let’s talk about these smart assistants in more detail and how they help businesses like yours improve.
Integration with Open Source Business Intelligence (BI) Tools
Effortless integration of AI voice Assistants into the business ecosystem tops the advantages these smart helpers provide. This also ensures that your company does not miss the opportunity to utilize available open-source business intelligence. As an example, combining virtual voice assistant technology with business intelligence (BI) tools allows small businesses to access real-time information, and through this, they can also provide an intuitive and voice-based service in contrast to existing traditional methods that were difficult to understand. Together, this provides a business with the benefits of handling large amounts of data, thus improving decision-making and customer relations.
Sometimes AI voice assistants will answer your question in a matter of seconds without you elaborating on it. They are capable of preparing comprehensive reports for business owners and Stakeholders, displaying the KPIs, and pointing out the trends. A real-life example is the integration of Power BI with Cortana, Microsoft’s voice assistant. It enables users to quickly obtain relevant information and assist in the preparation of reports without requiring them to navigate through multiple complex dashboards.
Cost-Effective Customer Support Solutions
As discussed above, by handling repetitive and mundane tasks AI voice assistants provide support in dealing with customers and reduce operational costs.
For example, an AI virtual assistant can help make reservations and take orders in a more advanced way for restaurants, while fitness centers and gyms can use these assistants to instruct about the services, timings, and memberships. Further, AI voice assistants are available at all times of the day throughout the week thereby adding to overall customer satisfaction by ensuring that everybody is attended to.
With the virtual assistant industry being valued at more than USD 3 billion in 2023 and the number continuously increasing by 2032, we can see that more companies are including AI voice assistants as time goes on.
Supporting Remote Workers and Corporate Tasks
With the changing trends of the corporate world, remote and hybrid work models are quite popular, and advancements to facilitate this new practice are also important. AI-driven assistants contribute to maintaining proper communication and productivity while working.
To illustrate, Google’s AI voice assistant integrates with the Workspace and automates the management of emails and document creation. Amazon’s Alexa also helps remote employees manage their meetings, company-related information, and calendars by using voice commands.
Such strategies help workers maximize collaboration and stay in sync with office activities without having to be physically present.
Conversational AI in Personalized Marketing
AI voice assistants can help you make marketing campaigns based on user experiences. It can achieve this by carefully looking at the activities of customers and taking the insights to personalize the way it interacts with users.
One great example of this is how Capital One integrated with the AI voice assistant from Amazon’s Alexa. It helped people keep track of their spending and check their balances. The result? A remarkable increase in engagement rates compared to the company’s mobile application.
Another popular example is the AI-powered voice assistant My Starbucks barista which allows customers to conveniently place orders on the app using voice commands or text.
To Sum Up
The realm of business is merging with technology and small business owners need to follow the technological innovations that exist today otherwise they will struggle to compete for market share.
AI-enabled voice assistants will play an important role in the future and there is a great opportunity for businesses to change and grow in this direction. It’s a similar situation compared to when the internet first came around.
Some people didn’t realize the sheer impact it would have on the world and instead of implementing it, some businesses resisted and got left in the wind. The takeaway point? Start implementing AI to improve your business and avoid getting left behind.
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