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In the past, using virtual communication tools was considered a threat to traditional telecom companies. But as technology progresses, staying connected has become as important as breathing. One astonishing advancement in this direction is WiFi calling, a tech that lets […]
Voice over Internet Protocol, or VoIP, has become very popular among individuals and businesses due to its advanced features and other benefits, such as cost-effectiveness, scalability, and convenient audio and video calling solutions. However, there is a common concern when […]
Only a few businesses can operate without a phone system in this advanced technology age. Whether it is customer support or sales operations, your business needs communication to contact current and future customers. Over time, advanced phone systems have been […]
With technological advancement, individuals and businesses seek communication systems with advanced features that help reduce calling costs. As a result, more and more people are shifting to VoIP. It is a cloud-based phone system that allows people to make and […]
Have you received any call on your phone with the caller ID as “VoIP caller”? And scratching your head to understand what it means, we have the answer to your question. A VoIP call simply means that instead of calling […]
Customer support calls are essential to create customer relationships and build a better brand reputation. Although resolving customers’ issues in the first Call is ideal, it is unavoidable for many businesses to avoid call transfers. According to a recent report, […]
In today’s competitive business landscape, organizations continually seek innovative ways to optimize operations, reduce costs, and enhance efficiency. Many businesses from startup to established ones, opt to outsource different processes. One increasingly popular emerging strategy is Business Process Outsourcing (BPO). […]
Are you planning to upgrade your business phone system? While searching for the best business phones, you may come across hosted VoIP. So what is it, and how can it benefit your business? It is essential to know. Voice over […]
Are you worried about the large call volume and want to manage these calls efficiently? The call parking feature of the VoIP phone system can be a perfect option for you. It helps agents work as a team and allow […]
One of the significant reasons for shifting to VoIP from traditional landlines is cost-effectiveness. It is true for individuals and business users, although businesses will save much more money than residential VoIP users. The cost reduction is due to low […]
