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In today’s fast-evolving business landscape, it has become crucial for businesses to deliver exceptional customer service and stand out from their competitors. Technological advancement has transformed traditional call centers into dynamic contact centers with a wide range of communication channels. Blended contact centers are among the latest advancements in this field. It is transforming the […]
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Are you worried about the large call volume and want to manage these calls efficiently? The call parking feature of the VoIP phone system can be a perfect option for you. It helps agents work as a team and allow them to pick up the call from another extension. It promotes teamwork in a call
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Do you have high-quality products that meet your target audience’s needs but are still losing customers? Although there may be other reasons, you may be failing in communication. You should know that communication is the backbone of each good relationship, and customers will not stay loyal to businesses that do not show enough respect. On
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To make your customer service efficient, you have to make your calls fast and well. It is because the customers expect both the quality of calls and a quick solution to their problems. It is where Average Handle Time (AHT) comes into play with your customer support team. It is an important KPI to evaluate
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It is quite interesting to know that with a consistent increase in customer expectations, organisations are struggling to find ways to measure and maintain service quality. Providing the best customer support is important for every business, differentiating call centres from competitors. If you are running a call centre, your agents must be at their best
What Is Call Scoring? How It Helps In Improving Agents Performance Read More »
2-way radios have long been a reliable source of communication for businesses, offering a cost-effective and simple means to stay connected with coworkers. These solutions can streamline workflows, ensure safety protocols are met, and provide flexible options for in-building or outdoor communication needs. With so much riding on clear instant messaging, finding the right 2-way
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If your business grows fast, the number of people calling your office will also grow. You may miss a few calls, and some of them are mishandled because it is not easy to handle several calls simultaneously. That is where stress starts to get to your team. Answering all the calls, resolving all the issues
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Trying to understand the difference between Google Voice personal and business to determine if Google Voice plans to fit you well. Google Voice has been a leading telephone service since its release in 2009, and it continues to be a standout option for individuals and businesses. It enables users to make and receive phone calls,
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The demand for mobile telephony will continue to decline in the near future. The pandemic has contributed to a temporary increase in the duration of cell phone calls. However, the growth is likely to be short-lived. The decrease in voice traffic is due to the increasing popularity of messengers and social networks, as users prefer
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If you have chosen sales as your profession, you must deal with sales objections when you virtually talk to your prospects. You may also hear many nos and why customers hesitate to buy your product. However, you can not let them get you down. Instead, you have to find creative ways to overcome objections. Objection
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