One unhappy customer can negatively affect your business in a much quicker manner than ten happy ones can positively. Unhappy customers gripe to nine to 15 people about their bad experience, and with a single tweet or Facebook posting, that could mean hundreds or thousands of people. On the positive side, though: Listening carefully to
What Is A Detractor? And How A Business Should Handle Them? Read More »
Ever seen a notification on your phone, “Missed Call” and asked yourself what does that mean? A missed call can mean many things depending on the circumstances, who is calling and why, what happens after, etc. In the simplest terms, if your phone doesn’t receive a call from someone, then it’s a missed call. It
What Does Missed Call Mean? Read More »
In business, all calls are important. Some calls generate new business leads, other calls address immediate issues, and still other calls maintain the connection of your staff. An incoming call is merely a phone call your business receives from a phone outside of your company, and if it is handled efficiently or poorly, it could
What Does Incoming Call Mean? Read More »
You’ve dialed someone and ended up clicking cancel immediately and aren’t sure if they noticed. This little event raises more questions than you might think. Invoicing of cancelled calls leads to confusion for millions of smartphone users every day. The enigmatic red “Cancelled” message in your call log raises a host of privacy concerns and
What Does Cancelled Call Mean? Read More »
Small business heroes have to be able to make sound decisions rapidly and at ease. Financial reports and customer feedback are obvious sources of intelligence, but one that’s sometimes missed is your communication system. VoIP (Voice over Internet Protocol) is more than just a call handling tool. It produces valuable data which can be analysed
VoIP Call Analytics : How Businesses Use Data to Improve Calls? Read More »
Nobody wants to miss a business call, as it can lead to a lost deal, a customer being upset or a support ticket that goes unsolved. When companies have distributed teams, remote teams, or multiple locations, getting to the right person at the right time is a challenge. VoIP call forwarding helps with this by
What Is VoIP Call Forwarding? How It Works and Why Businesses Need It Read More »
Supporting VoIP users remotely means dealing with technical issues all day, but not every delay comes from troubleshooting. Quite often, the biggest time drain is simply finding the right document. There are configuration guides, SLAs, network diagrams, and provisioning forms, and they all tend to live in different folders, shared drives, or old ticket attachments.
10 Productivity Hacks for Remote VoIP Support Teams Using Smart Document Tools Read More »
The business world today is more dynamic than ever. Constantly changing trends, the pace of digitalization and heavy communication orientation keep raising the bar for every form of business – established and new entrants. This presents newer and tougher challenges for college students who take up entrepreneurship. They are young, still gaining experience, lack the
Why VoIP Technology Matters for Future Entrepreneurs in College? Read More »
Healthcare teams have a lot on their plate. The increased patient load creates more paperwork, which leads to faster demand for medical services. The presence of outdated scheduling tools creates operational delays. Staff members become exhausted, resulting in longer wait times for patients. People want to book appointments online, anytime. Hospitals and clinics have adopted
How Healthcare Providers Use VoIP Automation for Appointment Scheduling? Read More »
There were years when distance learning was associated for many with audio delays, unstable video calls, and exhaustion from endless technical glitches. Today, the situation is changing drastically. Thanks to the development of VoIP technology, online communication feels much more natural. Voice-over-IP technology has long been used in business. The education sector has demonstrated just
How VoIP Technology Is Changing Online Education for Students? Read More »
