Easily manage your business, maximise profits with our feature rich communications system.
We live in an interconnected world where international communication is essential for personal and business purposes. Whether you want to make an international call, send a text message, or display contact information on a website, it is essential to format […]
If you run a business, you know very well that building a brand is considered a business’s long-term success. When we talk about a brand, it is not just a logo or theme; it describes your values as a company […]
In today’s fast-evolving business landscape, it has become crucial for businesses to deliver exceptional customer service and stand out from their competitors. Technological advancement has transformed traditional call centers into dynamic contact centers with a wide range of communication channels. […]
Are you worried about the large call volume and want to manage these calls efficiently? The call parking feature of the VoIP phone system can be a perfect option for you. It helps agents work as a team and allow […]
Do you have high-quality products that meet your target audience’s needs but are still losing customers? Although there may be other reasons, you may be failing in communication. You should know that communication is the backbone of each good relationship, […]
To make your customer service efficient, you have to make your calls fast and well. It is because the customers expect both the quality of calls and a quick solution to their problems. It is where Average Handle Time (AHT) […]
It is quite interesting to know that with a consistent increase in customer expectations, organisations are struggling to find ways to measure and maintain service quality. Providing the best customer support is important for every business, differentiating call centres from […]
2-way radios have long been a reliable source of communication for businesses, offering a cost-effective and simple means to stay connected with coworkers. These solutions can streamline workflows, ensure safety protocols are met, and provide flexible options for in-building or […]
If your business grows fast, the number of people calling your office will also grow. You may miss a few calls, and some of them are mishandled because it is not easy to handle several calls simultaneously. That is where […]
Trying to understand the difference between Google Voice personal and business to determine if Google Voice plans to fit you well. Google Voice has been a leading telephone service since its release in 2009, and it continues to be a […]
