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A POTs line is a copper wires network connected to a standard phone that provides power and connectivity to the service provider’s central switching system. We all know everything is going digital, including communication, such as making calls or sending […]
Call pop is a feature that provides real time data about our customer, whenever a call comes in. It helps call agents in resolving queries quickly and improve customers satisfaction. When it comes to business communication or customer support service, […]
The telecommunication world used to be much simpler, but with technological advancements, phone systems have also become advanced. Today, businesses have numerous options for choosing their phone system. Within these options are VoIP and POTS. All businesses are looking for […]
Q SIG or Q Signaling is among these technologies that are designed to enable communication between different types of equipment, such as PSTNs, PBXs and VoIP gateways. This technology was created to address the limitations of earlier signaling protocols (ISDN […]
Mobile payment solutions are increasingly becoming popular and transforming how we conduct transactions. They allow customers to make payments from anywhere using their mobile devices without the need for physical cash or cards. It is becoming essential for all businesses […]
Personalized learning is an educational strategy that focuses on customizing each employee’s strengths, requirements, skills and aptitude. Every employee obtains a learning program as per their knowledge and how they can do the best learning. To get an overview of […]
In a perfect world, every customer would be happy and satisfied with the service they receive from your call centre. But we all know that’s not always the case. Sometimes customers can be frustrating, difficult, and just downright to the […]
Creating a good user experience is important because it can mean the difference between a person using your product or service and choosing another option. A bad user experience will cause people to give up and look for something else, […]
Suppose you are the proud owner of a business and want to ensure that your customers have the best experience possible with your company. In that case, you should look into these three top tips for maximized customer support and […]
A HORECA worker is a professional who works in the hospitality industry, typically in a hotel or restaurant. They may also work in catering, event planning, or other related fields. HORECA workers are often responsible for providing excellent customer service […]
