Future of VoIP technology – VoIP Industry Trends 2021

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The VoIP industry is developing day by day, all because of a lot of new innovations and service providers. Everyone from VoIP providers to third-party application developers is benefiting from this market expansion. Because of all the progress in the area of mobile computing and cloud technology, VoIP technology is going to rule the segment of business voice communication.

  • What VoIP future looks like

For any business wanting to upgrade to the VoIP phone system, there are endless possibilities. Particularly small businesses should get the hosted VoIP phone services. Larges business organisations can set up their own on-site SIP trunking implementation. Businesses that want to maintain an impression of control should also opt for hybrid deployments simply combining the best of both worlds. While some analysts are trying to make a prediction about which section will expand fastest, the consensus is that the ecosystem is going to benefit all together. There are businesses that started with the hosted services but are now making a switch to the SIP trunks at a lower cost. On the contrary, businesses that started out with the SIP trunks might want to switch to hosted services so that they can reduce the hassles of maintenance. Since almost every provider uses the SIP standard; it is easier for businesses to change between providers.

  • International vs. Domestic Calls

Almost every VoIP service provides free internal calls in with the company. As long as the voice calls remain within the network, you will not be charged for it. Whereas, long-distance calls are entirely another matter. Long distances might not be free but the call rates are much lower with VoIP. The service providers will just have to pay for the fraction of the calls which travels over the local Public Switched Telephone Network (PSTN). This has encouraged VoIP providers to provide unlimited calling to selected countries or provide international calling at an extremely lower rate per minute. There used to be a time when only big enterprises had offices overseas, but now organisations are more coupled with the global economy.

Now there are just a few businesses that have no need for international calling. Most businesses require maintaining communication with their suppliers, business partners and employees in different countries. It is not a surprise that long-distance calls are expected to make more profit for VoIP providers in the future.

  • Mobile Computing

Today’s workplaces have just a bit of resemblance to the preceding century offices. Since, now employees no longer have to be bound to time, location or equipment. The majority of the businesses nowadays have the combination of employees some who work from office 9 to 6, some who work from home or travel often. Therefore, businesses need a communication system that is flexible enough to cater to all of their needs. Due to the rise of smart technology like smartphones, laptops and tablets the desktops are not the main device used in the workplaces anymore. Every year mobile phones get new features and are becoming powerhouses of computing in their own way.

This trend has grown with the rise of Bring Your Own Device (BYOD). This works out good for both the businesses and their employees. Businesses can decrease cost as they will no longer have to give one device for work to each employee. So, that company employees don’t need to manage two devices, but they can handle all their work and personal communication on one phone. Businesses are embracing the trend of BYOD even though it has wife implication for security. As most businesses are rushing towards mobile-friendly apps, VoIP technology is ready to offer all the right benefits. Users can obtain all enterprise features from several devices such as smartphones, laptops or tablets with a VoIP phone system.

  • Up-and-coming Markets

VoIP is quite well established in the developed nations, whereas African and Asian countries are lagging behind. They lag mainly because of the lack of high-speed internet, particularly in rural areas. A lot of the developing economies now focus on better broadband access, because businesses in these countries can afford an upgrade of network and can buy a high-speed internet connection with large capacity.

The growth from flourishing economies will most probably dominate the international industry of VoIP in the coming years. Since the VoIP industry consolidates and increases, the VoIP providers are going to sell voice services in the new markets. Even though new VoIP providers are entering the market yet the current providers are expected to merge and obtain the smaller providers as a part of their development plan.

  • Closer Integration with Business Tools

VoIP phone services are not a standalone application or tool anymore. The majority of people view the VoIP system just as an upgrade to the current landlines. Nonetheless, a lot of businesses utilise VoIP services as a stepping stone to implementing unified communication suites. As VoIP calls data travels across the internet, VoIP services can integrate with other business applications such as ERP or CRM software. Hence, this enables all data to travel between applications freely for improved analysis.