The communication world evolved a lot over time. The modern communication has been taken over by Business VoIP. However, a lot of businesses are not yet familiar with the technology of VoIP. But, it is not hard to know the idea behind this technology. In simple terms, a business VoIP phone technology leverages the data and internet networks in order to transmit the phone calls as compared to the traditional office telephone system which depends on the Public Switched Telephone Network (PSTN).
The business VoIP technology is not that difficult to explain as well. The small business VoIP phone systems convert the sound of voice call into digital data packets like email or documents. The end-user of the service receives those digital data packets which are then translated back to the audio. This might appear as an oversimplified explanation and it may be somewhat true. Nowadays the business VoIP phone systems are equipped with a lot more advanced and sophisticated set of calling features.
Consumer VoIP vs. Business VoIP System
Nowadays the traditional phone line which was employed as a main channel of communication has been replaced by the consumer VoIP. The traditional phone lines do not provide the advanced features apart from the basic voicemail or caller ID features. On the contrary, the business VoIP was created to substitute the enterprise telephone system which businesses employ to connect their staff internally with each other and externally to the public network. The business VoIP provides a variety of advanced functionalities like conference calling, auto attendant and IVR.
A VoIP phone system is actually perfect for small businesses since it allows small businesses to conduct conferences and meetings without having to commute to a certain location; as a result, the transportation and the accommodation charges are extremely reduced. Furthermore, the business VoIP is integrated into the user’s company phone which allows them to make and receive calls from anywhere with an active network connection.
Different kinds of Business VoIP
The basic two kinds of VoIP phone systems including on-site and hosted VoIP phone services. The former is owned and managed by the business through a devoted team of IT experts, whereas, the latter transmits the PBX functions through the internet. The Hosted VoIP phone system does not need any big financial investment and resources; therefore, it is a great choice for the small and mid-sized businesses.
A hosted cloud-based business VoIP phone system needs a high internet bandwidth capacity and a fast internet connection to make sure that it works flawlessly. Furthermore, the network equipment has to have Quality of Service (QoS) optimised to guarantee a reliable and high quality of calls throughout the peak hours.
In conclusion, a few businesses might be capable of carrying out their operations with conventional office telephone systems; nonetheless, the VoIP phone system is essential for a lot of businesses to survive in this fast-paced and dynamic work environment.