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Have you received any call on your phone with the caller ID as “VoIP caller”? And scratching your head to understand what it means, we have the answer to your question. A VoIP call simply means that instead of calling from a traditional phone number, the person is calling from a VoIP phone. If you […]
What Is a VoIP Caller? Everything You Need To Know Read More »
Customer support calls are essential to create customer relationships and build a better brand reputation. Although resolving customers’ issues in the first Call is ideal, it is unavoidable for many businesses to avoid call transfers. According to a recent report, 68% of customers get frustrated when agents transfer their Call to another agent. However, if
Warm Transfer vs Cold Transfer : Which Works Best Read More »
Are you planning to upgrade your business phone system? While searching for the best business phones, you may come across hosted VoIP. So what is it, and how can it benefit your business? It is essential to know. Voice over Internet Protocol, or VoIP, lets businesses make and receive calls online. Hosted VoIP services are
What Is Hosted VoIP? Definition, Benefits, Features and Importance Read More »
In today’s fast-evolving business landscape, it has become crucial for businesses to deliver exceptional customer service and stand out from their competitors. Technological advancement has transformed traditional call centers into dynamic contact centers with a wide range of communication channels. Blended contact centers are among the latest advancements in this field. It is transforming the
A Complete Guide To Blended Call Centre Read More »
One of the significant reasons for shifting to VoIP from traditional landlines is cost-effectiveness. It is true for individuals and business users, although businesses will save much more money than residential VoIP users. The cost reduction is due to low call charges, no need to purchase expensive hardware, less maintenance, no service fees or hidden
Are VoIP Calls Free? Exploring the True Cost of VoIP Calls Read More »
To make your customer service efficient, you have to make your calls fast and well. It is because the customers expect both the quality of calls and a quick solution to their problems. It is where Average Handle Time (AHT) comes into play with your customer support team. It is an important KPI to evaluate
What Is Average Handle Time? How You Can Calculate It Read More »
In a world raced with the pressures of delivering better customer experiences and shortening time-to-market cycles, organizations can’t afford to lag in their supply chain. The good news is that technological advancements such as cloud-based software offer a promising solution for streamlining the procurement process – from ordering to delivery – driving greater efficiency, agility,
Maximizing Procurement Efficiency With Cloud-Based Software Read More »
The demand for mobile telephony will continue to decline in the near future. The pandemic has contributed to a temporary increase in the duration of cell phone calls. However, the growth is likely to be short-lived. The decrease in voice traffic is due to the increasing popularity of messengers and social networks, as users prefer
Role of Information Technology in the Telecommunication Industry in 2023 Read More »
Phones have become an integral part of households and businesses because they provide high flexibility and freedom in communication. Despite the evolution of several internet-based technologies for communication, many businesses still rely upon phone technology, which has significantly helped shape many businesses. If you recently started using a business phone, you may have encountered different
What Does Outgoing Call Mean? A Complete Guide Read More »
Demystifying VoIP: What it is and How it Works: Voice over Internet Protocol (VoIP) is a technology that enables voice communication to be transmitted over the Internet, rather than traditional analog or digital phone lines. VoIP works by converting analog audio signals into digital data packets, which are then transmitted over the internet to their
8 Key Benefits of VoIP for Your Business: Why You Need to Make the Switch Now Read More »
