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One of the significant reasons for shifting to VoIP from traditional landlines is cost-effectiveness. It is true for individuals and business users, although businesses will save much more money than residential VoIP users. The cost reduction is due to low call charges, no need to purchase expensive hardware, less maintenance, no service fees or hidden […]
Are VoIP Calls Free? Exploring the True Cost of VoIP Calls Read More »
To make your customer service efficient, you have to make your calls fast and well. It is because the customers expect both the quality of calls and a quick solution to their problems. It is where Average Handle Time (AHT) comes into play with your customer support team. It is an important KPI to evaluate
What Is Average Handle Time? How You Can Calculate It Read More »
Phones have become an integral part of households and businesses because they provide high flexibility and freedom in communication. Despite the evolution of several internet-based technologies for communication, many businesses still rely upon phone technology, which has significantly helped shape many businesses. If you recently started using a business phone, you may have encountered different
What Does Outgoing Call Mean? A Complete Guide Read More »
Demystifying VoIP: What it is and How it Works: Voice over Internet Protocol (VoIP) is a technology that enables voice communication to be transmitted over the Internet, rather than traditional analog or digital phone lines. VoIP works by converting analog audio signals into digital data packets, which are then transmitted over the internet to their
8 Key Benefits of VoIP for Your Business: Why You Need to Make the Switch Now Read More »
A professional voicemail greeting is an important communication tool in a business phone system, allowing you to connect with clients even when absent. If it is a part of your communication strategy, it can make a good impression and increase the chances that a client leaves a message or calls back. If you want to
What Is Professional Voicemail Greeting : How You Can Create One? Read More »
The rise of remote work and virtual communication technologies has led to new business models that challenge traditional office-based operations. One such model is the virtual call centre, which allows companies to provide customer service and support to their clients through remote agents working from different locations. A virtual call centre leverages cloud-based technologies and
What Is Virtual Call Centre And How Does It Work Read More »
For several decades the advancement in technology has revolutionised the telecommunication industry. VoIP (voice over internet protocol) has become very popular among businesses, and with time more and more businesses are moving towards this advanced communication system. However, VoIP is not the only technology transforming the communication industry. There are many others, such as IoT
The Benefits Of Integrating IoT with VoIP System Read More »
In today’s competitive market, maximizing user interaction and capturing market segments has become necessary. Customized web-based applications are the best ways to reach your customers. With the help of such apps, users can interact with you using a web browser window. The development of web apps has been present in the market for decades. Over
What Is A Web Based Application – Benefits and Examples Read More »
A POTs line is a copper wires network connected to a standard phone that provides power and connectivity to the service provider’s central switching system. We all know everything is going digital, including communication, such as making calls or sending messages. However, the traditional phone lines have not completely vanished. You may have heard about
What Is a POTS Line? Do Your Business Needs One Read More »
Call pop is a feature that provides real time data about our customer, whenever a call comes in. It helps call agents in resolving queries quickly and improve customers satisfaction. When it comes to business communication or customer support service, callers’ expectations are high, and businesses also want to improve customer experience. Whenever customers call
What Is Call Pop? How It Is Beneficial For Your Business Read More »
