Emergency Calls are accessible to all VoIPBusiness customers, regardless of their VoIP plans
VoIPBusiness offers its customers a safe and reliable means of communication especially at time of emergency. VoIPBusiness emergency calling service operates in different manner compared to conventional 999. Your safety is important to us therefore when you sign up with VoIPBusiness you will be required to fill out details regarding your location where you will be using VoIPBusiness services.
If you make emergency call from a location (for example from Smartphone) which is not registered with our system then you must convey your correct location to the agent as the 999 agent will ask you to confirm your address.
Emergency Calls Scenario in PBX
Our E999/E911/112 Dialing service won’t be able to work if there is a broadband or power failure or if your broadband or BusinessVoIP phone service has been ended, however if you are using our softphone (mobile or desktop app), or your mobile with our app, then you can still make the call provided you have your own data plan or just access to the internet. All you need to do is register your location with us and you can have access to free public emergency calls.
Benefits of Emergency Call Service feature?
- The majority of our customers have access to the basic or enhanced 999 services except for Wi-Fi or Softphone customers. With our E999 service when you call 999 your phone number and your registered location is sent to the local emergency center which is assigned to your location. Then the emergency operators have the access to your information that they need to send you help and call you back if they need to.
- The best advantage of E999 service is that it ties a physical address to your IP phone numbers. Therefore if a specific device which is configured with a number as its Caller ID then the device is also identifying the physical address of street which is excellent, if the endpoint has not changed.
Frequently asked questions
If there are customers who do not have access to neither of the services then your call to 999 will be sent to the VoIPBusiness emergency call center. Then a professionally trained agent will ask for your name, contact number and address. The agent will then contact to the local emergency center for the customer to send the help which is needed.
When the traditional 999 is dialed the customers are connected to an emergency service provider. Which emergency provider is connected to you depends on your location. Once you are connected you talk to an operator and tell your emergency situation. In enhanced 999 services the VoIPBusiness provides your phone number and address when your call arrives at the emergency services provider. This is extremely helpful in situations where the caller is not able to speak or the caller doesn’t know their exact location. In these situations the information is gathered from the databases that are maintained by the multiple local telephone companies. The number of the caller is used to map the exact address from the database through Automatic Location Identification (ALI).
You have to register physical location for each phone line where you use VoIPBusiness services. Also it is important to remember that if you change your device location then you need to register the new location as well. You just need to login to your account and follow the instructions given on the site.
This Emergency Calling feature is available to all users, regardless of free or paid plans. For us, we take emergency services very seriously and as such if a business puts and verifies their location in there, any user in your organisation is able to make free public emergency calls.