Easily check your call history via our call logging feature and also evaluate call logs for more business insights.
The Call logs feature helps you view the entire record of your incoming and outgoing calls. Through this VoIP Business feature you can also see the names, numbers of the callers along with the extension dialled, the call time, date and duration.
VoIP Business keeps a complete call record of your every inbound and outbound calls. You can sort the call logs as you like by date, type and by call type.
For an inbound or outbound call, call logging would automatically work, in a similar way to an audit trail.
For Instance two agents have been assigned to handle one client, the call log would already show the details of the call made, indicating that the client has been contacted, Call logs makes it easier for multiple agents to handle a scenario like this, as the record clearly shows like an audit trail, as in when has the client been contacted.
With customer service, it is the same, the caller has been contacted, the call log will show that, so the multiple agents can understand when and how to follow up.
We have a call recording feature which is separate from call logging. Call logs of voicemails and faxes are stored for up to a month. Almost 200 messages are stored in your online account. For desktop inbox all your voicemails and faxes are stored indefinitely.
All the details of the calls e.g missed call, incoming call, outgoing call, the duration of the call, and the date and time.
Information regarding your main business number and your extensions can be downloaded into an Excel spreadsheet for further cost analysis. Some larger companies tend to use BI (Business Intelligence) techniques to report on the call logs.