Never lose any calls with this Call Hold feature. Increase customer retention and also improve inbound call customer experience with call holding.
Feel free to place a customer on hold whilst you research the best options for them
VoIPBusiness provides the Call hold feature as part of Telephony package. It helps the employees in placing a call on hold without losing the call. Through this feature you can receive calls when you are available. When a caller is put on hold, the caller cannot communicate to the employee.
A pre-recorded message or music can be played when the call is on hold. With call hold the employee has the freedom to consult other employees or can perform other important tasks during call hold.
There are a lots of reasons due to which you might need to put the caller on hold such as locating the suitable agent or finding information for the caller.
Call Hold Scenario in PBX:
There is an inbound call for user Y. He picks up the phone and tries to answer the questions put by the caller. However, he needs more time to check the right information on the computer and also consult with his colleague just around the corner, so he uses the Call Hold feature to place that caller on hold for some time until he finds the right answer. The caller in the meantime gets to listen to a cracking call hold music, well you can customise that as well in VoIPBusiness’ Sound Library. Upon finding the right information for the caller, user Y resumes the call, therefore ending the call hold.
Benefits of the Call Hold feature?
- With call hold you can find the information that the caller needs.
- You have the freedom to answer multiple calls at the same time and start the conversation when you feel ready
- This allows you to reduce the lost calls which can in return help increase revenue. You can decrease the number of callers who leave the call and then hang up.
- Call Hold allows you to promote your new products and the services you give, whilst the callers are on hold. Enabling this feature can be cost effective for your business whether you are a small business or growing enterprise.
Want to fully try our Call Hold feature?
We offer a 30-day free trial for paid plans