Call Hold
Never lose any calls with this Call Hold feature. Increase customer retention and also improve inbound call customer experience with call holding.
Feel free to place a customer on hold whilst you research the best options for them
VoIPBusiness provides the Call hold feature as part of Telephony package. It helps the employees in placing a call on hold without losing the call. Through this feature you can receive calls when you are available. When a caller is put on hold, the caller cannot communicate to the employee.
A pre-recorded message or music can be played when the call is on hold. With call hold the employee has the freedom to consult other employees or can perform other important tasks during call hold.
There are a lots of reasons due to which you might need to put the caller on hold such as locating the suitable agent or finding information for the caller.
Call Hold Scenario in PBX:
There is an inbound call for user Y. He picks up the phone and tries to answer the questions put by the caller. However, he needs more time to check the right information on the computer and also consult with his colleague just around the corner, so he uses the Call Hold feature to place that caller on hold for some time until he finds the right answer. The caller in the meantime gets to listen to a cracking call hold music, well you can customise that as well in VoIPBusiness’ Sound Library. Upon finding the right information for the caller, user Y resumes the call, therefore ending the call hold.
Benefits of the Call Hold feature?
- With call hold you can find the information that the caller needs.
- You have the freedom to answer multiple calls at the same time and start the conversation when you feel ready
- This allows you to reduce the lost calls which can in return help increase revenue. You can decrease the number of callers who leave the call and then hang up.
- Call Hold allows you to promote your new products and the services you give, whilst the callers are on hold. Enabling this feature can be cost effective for your business whether you are a small business or growing enterprise.
Call Hold FAQs:
Through Call Hold, what the caller experiences?
The majority of clients judge your business based on the experience they have when they contact your company whether in person or on call. This feature allows your customers to have a pleasant experience of calling as it allows you to play recordings, many and other professional messages.
Can I customise a message to play during Call Hold?
Yes, VoIPBusiness allows you to give your audience something interesting to listen and attract their attention. This shows customers that they are valued. Any interesting information given can awake curiosity in the customers. If the customers have something interesting to listen to then they will hold the call for longer and won’t be frustrated.
Does Call Hold have negative effect on sales?
VoIPBusiness understands that the first few minutes with a customer are critical as it creates a perception of your company in the callers’ mind. It has been a proven fact that when callers hear an informative, pleasing greeting whilst their Call is on hold, they probably feel reassured that they called a trustworthy business.
How is this feature a marketing solution?
Call Hold allows you to play a customised message to your customers which can motivate them about your business. It helps in engaging the customers with music or messages rather than dead silence.
Want to fully try our Call Hold feature?
We offer a 30-day free trial for paid plans