Multi-level Interactive Voice Response (IVR)
Make a flawless professional first impression with IVR. Empower callers to reach a live person, VoIP Business ensures maximum customer satisfaction for your business.
Interactive Voice Response (IVR) System
An IVR system is an efficient way of routing calls to their appropriate recipient. The IVR can prompt customers through a series of menus and options that will lead them to the right department. That way, when they finally do speak to a human voice, it’s someone who is equipped to handle their concerns.
How Multi-Level IVR Works?
We know that all organisations face a resource constraint. The IVR will guide customers through a series of menus and options that will lead them to the solution of their problem. Callers will still be able to access the live agent if their problem remain unresolved. This way your precious human resource can be employed in a efficient manner.
How Our IVR System Can Help?
With VoIP Business IVR system you can create automated menus for customers. The system answers all incoming calls automatically with a pre-recorded greeting and provides different menu options to the callers. Based on the caller’s choice, calls are routed to the right extension or department. You can make changes according to requirements through our user-friendly interface.
Trust VoIP Business Services!
VoIP Business can help you achieve the Multi-National Corporation outlook you want. You can enjoy enterprise-level phone features at affordable prices. Simply signup and get started.
Why Use IVR?
Better Customer Experience
Provide quality and rich customer experience
Quick Issue Resolution
Solve customers’ issues quickly
Value Your Customers
Save customers time and make them feel valued
Customer Satisfaction
Increase customer satisfaction
Reduced Cost
Reduced overall call center costs
Strong Brand Image
Create a professional and strong brand image
