Use our sound library to upload and record sounds that can be played for your call on hold. Entertain your callers while they are waiting in the queue.
Replace dead silence with music! This feature by VoIP Business lets the users play music while the callers are on hold which gives your company a professional edge.
VoIP Business gives you the option to play music from the default library, you can also upload a music file of your choice. Music On Hold allows the business to deliver a pleasant experience, by filling in all the voids with some nice music you can harness maximum customer satisfaction by building and maintaining the right vibes whilst customers and stakeholders await to talk to someone in your business.
Caller X, calls the main number and after three rings, gets played a custom music, with a custom greeting “Our agents are currently busy assisting valued customers like you, please hold”, then User Y who happens to be in the sales team picks it up. Caller X actually needed to speak to someone in Finance as advised by User Y, so the caller gets transferred to the Finance Department.
Whilst waiting for another staff to pick up, a custom music on hold, specially an upbeat could be played. If someone is unavailable, a custom message might play such as “You are number 2 in our queue, we won’t be long and appreciate your patience”. This way, as a business, you are able to maintain the customer experience throughout the entire call wait, hold, transfer and pickup.
You can play any type of message, just upload the message as a media file in your music library and play it as and when needed.
You can upload files by simply logging in to your VoIP Business account and selecting music on hold from the menu then selecting the ‘upload’ option.
You can upload a total of 25 files. Each file must be less than 10 minutes long. The files will be played in random order or in a particular order.
With VoipBusiness, you can customise music on nearly everything, from extensions, to groups to even single and multi level IVRs.
You can use music on hold in multiple ways: