Get Actionable Insight With Call Analytics
With our call-tracking analytics metrics, you can learn everything about your business communication. This will help you make informed decisions and optimise your communication strategy.
VoIP Business is the #1 choice for 10,000+ reputed clients
Track Every Detail On Your Calls
Monitor Crucial Call Metrics
Call analytics lets you view critical metrics for users, numbers, and teams. Get insights about essential metrics, including missed calls, received calls, total call duration, average call duration and time to answer and improve your business communication performance.
Perform Historical Data Analysis
VoIP Business offers detailed call analytics, allowing you to analyse historical call data and identify long-term trends and patterns. With call analytics, understand the evolution of your communication strategies and plan future improvements.
Generate Customisable Reports
Generate detailed reports according to your specific needs. Filter data for specific day, number or users and access the information that matters most to your business.
Get Detailed Summary
Get a concise overview of key call metrics and trends and learn about your business communication performance. This summary provides information about total calls, missed calls, received calls, and outbound calls.
Benefits Of Call Analytics
Improved Agent Performance
Identify areas of improvement for agents by examining metrics like time to answer and missed calls.
Data-Driven Decision Making
Access comprehensive call data and empower your team with the information they need to make informed decisions.
Improved Customer Service
Call analytics help you track various performance indicators which play a role in improving the effectiveness of your customer service team.
Streamlined Operations
You can identify inefficiencies in call handling processes, streamline operations and improve overall productivity with call analytics.
Get Started With VoIP Business Today
Unlock the full potential of your business communication with VoIP Business.
FAQs
With the VoIP Business phone system, you can easily access call analytics by clicking the analytics icon on the left side of your interface.
Data obtained from call analytics provides valuable insights into agent performance and call patterns. This information supports data-driven decision-making related to operational improvements and service strategies.
VoIP call analytics generates various reports, including real-time dashboards, historical call data, performance metrics, and trend analysis. These reports help monitor ongoing performance, evaluate historical data, and track key performance indicators.
Analytics provide insights into call handling metrics and help identify areas for improvement in customer service, optimise staffing levels, and provide targeted training for agents.
